Windows 8 and 8.1 Forums


BSODs happening more often recently since January

  1. #1


    Portsmouth Hants
    Posts : 772
    Windows 8.1 Pro with Media Center

    BSODs happening more often recently since January


    BSODs mostly when browsing with Chrome, since that is what I do mostly, this time when trying to work out what touchpad gestures I could use consistently, since the touchpad seems to have a mind of its own sometimes.

    HP Compaq Presario CQ57 (AMD E-300 APU with Radeon(tm) HD Graphics 1.30 GHz) purchased 08/2012 with W7 home premium x64, Windows 8 Pro x64 (4GB RAM) with Media Center Upgrade - installed Nov 2012 - no BSODs until Jan 11 2013

    No 3rd party AV or Firewall etc Windows Defender only

    1 unknown device in Device Manager ACPI\VEN_HPQ&DEV_6001 - "HP wireless button driver" ??

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Install the HP wireless button thingie for Win8: HP Wireless Button Driver | HPо Support

    There are reports missing from the upload. Please rerun the data collection app again and let it run for at least 15 minutes (or until it tells you that it's done).

    Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    dokan.sys Mon Jan 10 07:49:42 2011 (4D2B0066)
    Dokan user mode file system for windows
    dokan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

    SynTP.sys Thu Nov 10 22:35:11 2011 (4EBC97EF)
    Synaptic Touch Pad Driver
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys

    vmm.sys Wed Dec 28 08:28:47 2011 (4EFB198F)
    Virtual Machine Monitor driver - Microsoft Virtual PC 2004
    http://www.carrona.org/drivers/driver.php?id=vmm.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Mar  1 22:16:49.739 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030213-31933-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:1 days 9:25:30.417
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 2dde7000, fffff8801c3e61c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000002dde7000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801c3e61c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.46
      BIOS Release Date             12/16/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  Presario CQ57 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Feb 28 12:50:31.531 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022813-35396-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:1 days 21:57:12.216
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 21330000, fffff88019459fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000021330000, Address of the instruction which caused the bugcheck
    Arg3: fffff88019459fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.46
      BIOS Release Date             12/16/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  Presario CQ57 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Feb 26 14:44:06.725 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022613-30076-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:00:46.899
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 2cf12000, fffff88019d39fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000002cf12000, Address of the instruction which caused the bugcheck
    Arg3: fffff88019d39fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.46
      BIOS Release Date             12/16/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  Presario CQ57 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Feb 23 05:57:04.912 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022313-58344-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:1 days 22:01:15.521
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 662b000, fffff88019e2ffc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000000662b000, Address of the instruction which caused the bugcheck
    Arg3: fffff88019e2ffc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.46
      BIOS Release Date             12/16/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  Presario CQ57 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Feb 21 07:55:02.076 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022113-68500-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 22:31:19.752
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 44fea000, fffff88002b211c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000044fea000, Address of the instruction which caused the bugcheck
    Arg3: fffff88002b211c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.46
      BIOS Release Date             12/16/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  Presario CQ57 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Mar  1 22:16:49.739 2013 (UTC - 5:00)**************************
    dokan.sys              Mon Jan 10 07:49:42 2011 (4D2B0066)
    Rt630x64.sys           Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    SynTP.sys              Thu Nov 10 22:35:11 2011 (4EBC97EF)
    vmm.sys                Wed Dec 28 08:28:47 2011 (4EFB198F)
    RTKVHD64.sys           Tue Jan  3 05:51:09 2012 (4F02DD9D)
    usbfilter.sys          Tue Jun 19 07:07:40 2012 (4FE05D7C)
    amd_sata.sys           Mon Jul 23 14:34:48 2012 (500D9948)
    amd_xata.sys           Mon Jul 23 14:34:52 2012 (500D994C)
    netr28x.sys            Wed Aug  8 10:27:28 2012 (50227750)
    RtsPStor.sys           Sun Sep 16 23:15:37 2012 (505695D9)
    atikmpag.sys           Wed Dec 19 14:32:55 2012 (50D21667)
    atikmdag.sys           Wed Dec 19 15:38:55 2012 (50D225DF)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Feb 23 05:57:04.912 2013 (UTC - 5:00)**************************
    lunparser.sys          Wed Jul 25 22:28:26 2012 (5010AB4A)
    passthruparser.sys     Wed Jul 25 22:28:35 2012 (5010AB53)
    vhdparser.sys          Wed Jul 25 22:28:37 2012 (5010AB55)
    
    dokan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=vmm.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    lunparser.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed. ?Related to Hyper-V?
    passthruparser.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed. ?Related to Hyper-V?
    vhdparser.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed. ?Related to Hyper-V?
      My System SpecsSystem Spec

  3. #3


    Portsmouth Hants
    Posts : 772
    Windows 8.1 Pro with Media Center


    Thanks very much for the analysis, I'll work through your recommendations and get back to you in due course.
      My System SpecsSystem Spec

  4. #4


    Portsmouth Hants
    Posts : 772
    Windows 8.1 Pro with Media Center


    dokan.sys and vmm.sys both bear Microsoft (c) in their properties - may be part of Windows phone SDK - tried to uninstall, and BSOD halfway through. Now only 3.82GB remain instead of 7.xGB of the SDK.
    BIOS same date/version as HP download latest for this laptop.
    Realtek ethernet successfully updated from Realtek site.
    SynTP.SYS same as HP download most recent, fails to install the driver package from the Synaptics site.
    Driver verifier immediately crashes on reboot., but safe mode can be used to delete the verifier settings. 2 non-verifier BSODS yesterday.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    2 of the 3 memory dumps are Driver Verifier enabled dumps and both blame SynTP.sys - a driver component for your Synaptics TouchPad. Please:
    - download a fresh copy of the latest, Win8 compatible drivers from: Drivers | Synaptics
    - uninstall the current Touchpad drivers from the system
    - install the freshly downloaded drivers
    - monitor for further BSOD's
    NOTE: these drivers may not have all the features that the drivers from the PC manufacturer have. If you're missing something that you need, feel free to uninstall these drivers (after testing for BSOD's) and install a fresh set from the PC manufacturer's website.

    vmm.sys is likely a Microsoft driver - belonging to a virtual PC program. Please uninstall it - as I recall these programs aren't compatible with Win8 (you'll have to use the Hyper-V Manager for VM's in Win8). FYI - I have Hyper-V installed on my system and don't have the vmm.sys driver. If you can't figure this one out, I'd just let it be for now.

    A web search for dokan.sys is a bit confusing. I'd have to wonder if it's associated with the Windows Phone SDK. Have you tried uninstalling it to see if that helps the system's stability?

    Otherwise, we'll just wait and see if the Touchpad drivers have fixed your problems.
    Good luck!

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Mar  3 14:03:04.185 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030313-28314-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:58:05.361
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 25c75000, fffff8801c3601c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000025c75000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801c3601c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.46
      BIOS Release Date             12/16/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  Presario CQ57 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar  3 12:59:50.259 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030313-22261-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:00:20.666
    *** WARNING: Unable to verify timestamp for SynTP.sys
    *** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
    Probably caused by :SynTP.sys ( SynTP+1904a )
    BugCheck C4, {20011, fffff88000c70f80, 0, 0}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 0000000000020011, ID of the 'IrqlKeDispatchLte' rule that was violated.
    Arg2: fffff88000c70f80, A pointer to the string describing the violated rule condition.
    Arg3: 0000000000000000, An optional pointer to the rule state variable(s).
    Arg4: 0000000000000000, Reserved (unused)
    BUGCHECK_STR:  0xc4_IrqlKeDispatchLte_XDV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc4_IrqlKeDispatchLte_XDV_VRF_SynTP+1904a
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar  3 10:42:02.673 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030313-22744-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:00:25.093
    *** WARNING: Unable to verify timestamp for SynTP.sys
    *** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
    Probably caused by :SynTP.sys ( SynTP+1904a )
    BugCheck C4, {20011, fffff88000c0df80, 0, 0}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 0000000000020011, ID of the 'IrqlKeDispatchLte' rule that was violated.
    Arg2: fffff88000c0df80, A pointer to the string describing the violated rule condition.
    Arg3: 0000000000000000, An optional pointer to the rule state variable(s).
    Arg4: 0000000000000000, Reserved (unused)
    BUGCHECK_STR:  0xc4_IrqlKeDispatchLte_XDV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc4_IrqlKeDispatchLte_XDV_VRF_SynTP+1904a
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Mar  3 14:03:04.185 2013 (UTC - 5:00)**************************
    dokan.sys                    Mon Jan 10 07:49:42 2011 (4D2B0066)
    SynTP.sys                    Thu Nov 10 22:35:11 2011 (4EBC97EF)
    vmm.sys                      Wed Dec 28 08:28:47 2011 (4EFB198F)
    RTKVHD64.sys                 Tue Jan  3 05:51:09 2012 (4F02DD9D)
    usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
    amd_sata.sys                 Mon Jul 23 14:34:48 2012 (500D9948)
    amd_xata.sys                 Mon Jul 23 14:34:52 2012 (500D994C)
    WirelessButtonDriver64.sys   Fri Jul 27 16:22:12 2012 (5012F874)
    RtsPStor.sys                 Sun Sep 16 23:15:37 2012 (505695D9)
    atikmpag.sys                 Wed Dec 19 14:32:55 2012 (50D21667)
    atikmdag.sys                 Wed Dec 19 15:38:55 2012 (50D225DF)
    Rt630x64.sys                 Thu Dec 27 19:04:06 2012 (50DCE1F6)
    netr28x.sys                  Mon Feb 18 17:48:30 2013 (5122AFBE)
    
    dokan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=vmm.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
      My System SpecsSystem Spec

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