Windows 8 and 8.1 Forums


Problems Immediately After Starting Laptop

  1. #1


    Posts : 3
    Windows 8, 64-bit, English

    Problems Immediately After Starting Laptop


    Each time I power on my laptop, it will act as if it's starting normally, but doesn't make it to the lock screen. It then loads again and runs normally, and once I get to the start screen it tells me that Windows encountered a problem. Can anyone tell me what I need to do?

    I appreciate any help I can get!

      My System SpecsSystem Spec

  2. #2


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Hello demtomi, and welcome to eightforums.

    I don't mean to nitpick, but can you please fill in your system specs? - https://www.eightforums.com/profile.php?do=extra

    This will help people better help you.

    For now, make sure windows is completely updated.

    Please let me know what antivirus you are using (or if you stuck with defender).
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8, 64-bit, English


    Sorry about that, I wrote in what I could for the system information but some stuff I didn't know (like the motherboard). I hope it's enough information, but if not, I'll try to fill in the blanks.

    And for the antivirus, I'm just using Defender.

    There were five Windows updates, and I wasn't sure if that would change the information given by the Diagnostic Tool, so I redid it.

    Also, I forgot to mention that the problem doesn't happen when the computer's restarting, only when it's being turned on.
      My System SpecsSystem Spec

  4. #4


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    No problem, that is perfect.

    Try an SFC scan: SFC /SCANNOW Command - Run in Windows 8

    I would assume you have all the drivers installed for the computer, guessing that they came pre-loaded. I think it is a newer computer and that there are no newer drivers for it.

    Do you remember changing any system settings like disabling startup programs, power options, disabling services, etc?

    How about programs? Do you have any unknown/untrusted programs installed that might slow down your computer? Update Defender and use it for a full scan, which may take some time to make sure the computer is safe.

    After you determine your computer to be virus-free, try these options:

    * Sometimes your computer won't start because your computer is not compatible with a hardware accessory. If you have recently added a new hardware accessory, turn your computer off, remove the accessory, and restart your computer.
    * Remove all hardware accessories except your keyboard, mouse, and monitor. If your computer starts successfully, shut down Windows, turn off your computer, and add one hardware accessory. Then, restart your computer. If your computer fails to start, the hardware accessory you most recently added is causing a problem. Remove the hardware and contact the hardware vendor for support. You can reconnect other hardware accessories.

    Some more help from this website below:

    **some of these options will wipe your pc, so make sure you read it completely!
    If you go through this, let me know if all of this doesn't work for you, and I or someone else will post more help

    How to restore, refresh, or reset your PC

    If you're having problems with your PC, you can try to restore, refresh, or reset it. Restoring your PC is a way to undo recent system changes you've made. Refreshing your PC reinstalls Windows and keeps your personal files, settings, and the apps that came with your PC and apps that you installed from Windows Store. Resetting your PC reinstalls Windows but deletes your files, settings, and apps—except for the apps that came with your PC.
    If you used Backup and Restore in a previous version of Windows, you can use Windows 7 File Recovery to restore those backups. If you need to restart your PC, see How do I restart (reboot) my PC?


    Restore your PC to an earlier point in time

    If you think an app or driver that you recently installed caused problems with your PC, you can restore it back to an earlier point in time, called a restore point. System Restore doesn’t change your personal files, but it might remove recently installed apps and drivers.

    Note


    • System Restore isn't available for Windows RT.


    To restore your PC using System Restore

    • Swipe in from the right edge of the screen, and then tap Search.
      (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) Enter Recovery in the search box, tap or click Settings, and then tap or click Recovery.
    • Tap or click Open System Restore, and follow the prompts.


    Refresh your PC without affecting your files


    If your PC isn't performing as well as it once did, and you don't know why, you can refresh your PC without deleting any of your personal files or changing your settings.

    Note


    • You might be prompted to insert discs or recovery media that came with your PC. Check the info that came with your PC to see if your PC manufacturer provided these discs or media. In some cases, you might have created them when you first set up your PC.

    Warning

    • The apps that came with your PC or you installed from Windows Store will be reinstalled, but any apps you installed from other websites and DVDs will be removed. Windows puts a list of the removed apps on your desktop after refreshing your PC.


    To refresh your PC


    • Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
      (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
    • Under PC settings, tap or click General.
    • Under Refresh your PC without affecting your files, tap or click Get started.
    • Follow the instructions on the screen.


    Remove everything and reinstall Windows

    If you want to recycle your PC, give it away, or start over with it, you can reset it completely.

    Note


    • You might be prompted to insert discs or recovery media that came with your PC. Check the info that came with your PC to see if your PC manufacturer provided these discs or media. In some cases, you might have created them when you first set up your PC.


    Warning


    • All of your personal files will be deleted and your settings will be reset. Any apps the came with your PC will be reinstalled, but all other apps will be removed.


    To reset your PC


    • Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
      (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
    • Under PC settings, tap or click General.
    • Under Remove everything and reinstall Windows, tap or click Get started.
    • Follow the instructions on the screen.

    Note

    • You'll be prompted to choose whether you want to erase data quickly or thoroughly. If you choose to erase data quickly, some data might be recoverable using special software. If you choose to erase data thoroughly, this will take longer but it makes recovering data far less likely.
      My System SpecsSystem Spec

  5. #5


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Remember, not all options listed above will work for you. That is fine, just let me know and we'll figure something else out.

    I forgot to mention... does this problem have an error code or anything? Did this problem start recently, and do you remember doing anything to your laptop (installing a program, changing a setting) around the same time as the problem began?

    Try your best to read through all the help I provided thoroughly, even if you don't do everything listed. I'm Just giving you a lot of different options that may apply to your situation.

    Just ask if you aren't sure about anything!

    Failing all this, try clean booting (wont remove anything) to try to pinpoint the problem: How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8
      My System SpecsSystem Spec

  6. #6


    Posts : 3
    Windows 8, 64-bit, English


    Sorry about the long wait, it's been a while since I had the opportunity to mess with my computer.

    I ended up doing the system restore, since I couldn't think of a recent download or anything that would've caused this. I went back about two weeks, and everything's running fine! Thanks for the help.

    Still don't know what I changes I made to cause this, but I'm not missing anything, so it couldn't have been that important.
      My System SpecsSystem Spec

  7. #7


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Cool! Take care mate.
      My System SpecsSystem Spec

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