Windows 8 and 8.1 Forums

BSOD - whea_uncorrectable_error

  1. #1

    BSOD - whea_uncorrectable_error

    Hello everyone
    Im new to Windows 8.

    My computer crash while surfing on news sites with video or in computer games after 10 sek in there.
    The computer is brand new!

    See my attachment please

      My System SpecsSystem Spec

  2. #2

    Posts : 108
    Windows 8 Pro 64bit

    Hi and welcome to the forum. One of your mini-dumps is pointing to the driver file: IDSVia64.sys which is related to Norton Internet Security: Driver Reference Table For testing purposes I would un-install Norton by using control panel/uninstall first and then running the Norton removal tool to ensure all traces are removed: |MG| Norton Removal Tool Download For the time being please use the built-in Windows 8 Defender as your security product, please ensure it is fully updated.

    Another mini-dump is pointing to the driver file: intelppm.sys which is your Intel Processor Driver: Driver Reference Table Please ensure you have the latest version of this driver, also for testing purposes if you have any over-clocking please remove it.

    I noticed you have a driver on your system that is out of date and needs updating. Please update this driver or un-install/remove it if un-needed:

    SRTSPX64.SYS - Symantec Real Time Storage Protection (PEL) x64 (related to Norton): Driver Reference Table

      My System SpecsSystem Spec

  3. #3

    Still having troubles

    Hi milw0rm

    I have uninstalled Norton as described.
    I have searched for Intel drivers on MSI's hopepage related to my motherboard, and im not sure which one should update the intelppm.sys ?
    Can you please post a link or something more specific please?

    Will you please check if the SRTSPX64.SYS is now removed, after uninstalling Norton?

    My computer have crashed once (Machine Check Exception?), after I deleted norton and restarted the machine.
    I have the latest SF_Diagnostic_Tool attached

    Hope to hear from you again - and thanks for your time and help!
      My System SpecsSystem Spec

  4. #4

    New SF_Diagnostic

    I have now tried installing the systems newest chipset driver.

    Computer still crash

    See my logs please.
      My System SpecsSystem Spec

  5. #5

    I still need help to solve my problems.

    Please reply when you guys have time!
      My System SpecsSystem Spec

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