Windows 8 and 8.1 Forums


PAGE_FAULT_IN_NONPAGED_AREA (Win32k.sys)

  1. #1


    Posts : 4
    Windows 8.1 Pro

    PAGE_FAULT_IN_NONPAGED_AREA (Win32k.sys)


    Hi okay so i was just running a virtual machine on vmware and running some few other apps including spotify, skype.
    Then suddenly a bsod came up on my screen (The error was: PAGE_FAULT_IN_NONPAGED_AREA (Win32k.sys)).
    So i restarted. This boot took longer than usual though and the metro start screen took forever to load the icons. Later when i was only on skype and was extracting one archive, the bsod came again.

    Please help
    I attached the minidumps in the attachments

    - Tom

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    These devices are disabled:
    VirtualBox Host-Only Ethernet Adapter ROOT\NET\0000 This device is disabled.

    Hamachi Network Interface ROOT\NET\0001 This device is disabled.

    VMware Virtual Ethernet Adapter for VMnet1 ROOT\VMWARE\0000 This device is disabled.

    VMware Virtual Ethernet Adapter for VMnet8 ROOT\VMWARE\0001 This device is disabled.

    HL-DT-ST DVDRAM GT32N SATA CdRom Device SCSI\CDROM&VEN_HL-DT-ST&PROD_DVDRAM_GT32N\4&34D900A7&0&010000 This device is disabled.
    Please enable them and update their software/drivers. Feel free to disable them again after updating them.

    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ElbyCDIO.sys Thu Dec 16 17:58:13 2010 (4D0A9985)
    CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys

    VClone.sys Sat Jan 15 11:21:04 2011 (4D31C970)
    VirtualCloneCD Driver by Elaborate Bytes AG
    http://www.carrona.org/drivers/driver.php?id=VClone.sys

    PxHlpa64.sys Mon Oct 17 10:29:34 2011 (4E9C3BCE)
    Sonic CD/DVD driver (used by many different CD/DVD programs)
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

    k57nd60a.sys Wed Oct 19 16:17:36 2011 (4E9F3060)
    Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys

    tap0901.sys Thu Nov 24 13:50:27 2011 (4ECE91F3)
    OpenVPN driver or COMODO
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Feb 28 19:17:29.289 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030113-29218-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:07:35.051
    Probably caused by :win32k.sys ( win32k!memcpy+a0 )
    BugCheck 50, {fffff90102b66000, 0, fffff96000217aa0, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff90102b66000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff96000217aa0, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TeamViewer.exe
    FAILURE_BUCKET_ID: AV_win32k!memcpy
      BIOS Version                  V1.07
      BIOS Release Date             06/24/2011
      Manufacturer                  Acer
      Product Name                  Aspire 5560
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Thu Feb 28 19:03:03.874 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030113-41823-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:1 days 12:52:39.856
    Probably caused by :win32k.sys ( win32k!memcpy+a0 )
    BugCheck 50, {fffff90106af7000, 0, fffff960002ccaa0, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff90106af7000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff960002ccaa0, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TeamViewer.exe
    FAILURE_BUCKET_ID: AV_win32k!memcpy
      BIOS Version                  V1.07
      BIOS Release Date             06/24/2011
      Manufacturer                  Acer
      Product Name                  Aspire 5560
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Feb 28 19:17:29.289 2013 (UTC - 5:00)**************************
    ElbyCDIO.sys                Thu Dec 16 17:58:13 2010 (4D0A9985)
    VClone.sys                  Sat Jan 15 11:21:04 2011 (4D31C970)
    PxHlpa64.sys                Mon Oct 17 10:29:34 2011 (4E9C3BCE)
    k57nd60a.sys                Wed Oct 19 16:17:36 2011 (4E9F3060)
    tap0901.sys                 Thu Nov 24 13:50:27 2011 (4ECE91F3)
    AODDriver2.sys              Thu Apr  5 05:23:37 2012 (4F7D6499)
    vmci.sys                    Mon Apr 30 21:14:27 2012 (4F9F38F3)
    amdsata.sys                 Mon Jun 11 18:19:56 2012 (4FD66F0C)
    amdxata.sys                 Mon Jun 11 18:36:48 2012 (4FD67300)
    bScsiMSa.sys                Mon Jun 18 19:20:36 2012 (4FDFB7C4)
    usbfilter.sys               Tue Jun 19 07:07:40 2012 (4FE05D7C)
    btath_bus.sys               Thu Jun 21 01:22:17 2012 (4FE2AF89)
    mcaudrv_x64.sys             Tue Jun 26 11:33:54 2012 (4FE9D662)
    mcvidrv_x64.sys             Thu Jun 28 01:29:29 2012 (4FEBEBB9)
    VMNET.SYS                   Sun Jul  8 03:58:34 2012 (4FF93DAA)
    vmnetbridge.sys             Sun Jul  8 03:59:19 2012 (4FF93DD7)
    AtihdW86.sys                Tue Jul 17 03:34:09 2012 (50051571)
    RTKVHD64.sys                Tue Jul 24 05:42:48 2012 (500E6E18)
    athw8x.sys                  Tue Jul 24 11:44:00 2012 (500EC2C0)
    b57xdmp.sys                 Mon Aug 13 13:59:00 2012 (50294064)
    b57xdbd.sys                 Mon Aug 13 13:59:16 2012 (50294074)
    bScsiSDa.sys                Tue Aug 14 14:15:16 2012 (502A95B4)
    mbam.sys                    Mon Aug 20 12:49:41 2012 (50326AA5)
    vsock.sys                   Tue Aug 21 17:10:15 2012 (5033F937)
    SynTP.sys                   Fri Aug 24 19:20:26 2012 (50380C3A)
    hcmon.sys                   Thu Oct 11 20:15:27 2012 (5077611F)
    vmnetuserif.sys             Thu Nov  1 04:00:20 2012 (50922C14)
    vmx86.sys                   Thu Nov  1 05:23:47 2012 (50923FA3)
    SbieDrv.sys                 Sun Dec 16 06:24:57 2012 (50CDAF89)
    VBoxNetFlt.sys              Wed Dec 19 08:47:16 2012 (50D1C564)
    VBoxUSBMon.sys              Wed Dec 19 08:47:17 2012 (50D1C565)
    VBoxDrv.sys                 Wed Dec 19 08:48:25 2012 (50D1C5A9)
    atikmpag.sys                Wed Dec 19 14:32:55 2012 (50D21667)
    atikmdag.sys                Wed Dec 19 15:38:55 2012 (50D225DF)
    
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
    http://www.carrona.org/drivers/driver.php?id=VClone.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    bScsiMSa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=mcaudrv_x64.sys
    http://www.carrona.org/drivers/driver.php?id=mcvidrv_x64.sys
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    b57xdmp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    b57xdbd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    bScsiSDa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=vsock.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
    http://www.carrona.org/drivers/driver.php?id=SbieDrv.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1 Pro


    Thank you for the valuable information I really appreciate it. The bsod stopped, it somehow fixed itself i have no idea what actually happened. But there is another problem that came when updating my skype. When i log onto skype, my whole explorer.exe freezes. Then when i try to click an icon on the deskop or on the taskbar it just crashes and restarts and that loops forever. I'm not sure whether it's the new skype update or something but it started happening since i updated it. The explorer unfreezes and acts completely normal when i log outta skype. (I already tried clearing all the skype folders in AppData, ProgramData and so on. It didn't help at all.) So i ended up using the metro version of skype which is quite confusing for me .


    Also the dvd drive is disabled because for some reason it causes my hard drive to always be used (the hard drive led keeps on blinking). Acer has released an update for the hard drive firmware but i'm scared to install it I don't wanna end up with a broken hard drive. There is also a bios update on the Acer website but i'm not sure whether to install it or not.

    Ill check the devices you posted

    EDIT: The laptop is not overclocked at all
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I have had some issues with the "Click to call" Skype extension. It's not needed to use Skype - so try uninstalling it.

    Use this free tool to check the shell extensions on explorer.exe: ShellExView - Shell Extension Manager For Windows
    Disable the non-Microsoft extensions, reboot, and see if that fixes the problem.

    If it does, then enable ฝ of the non-Microsoft extensions, reboot, and see if that fixes the problem.
    That'll tell you if the problem is among those that you disabled - or not.
    Then select the group that the problem is in and disable ฝ of them, etc, etc, etc - until you find the one that's causing it.

    Good luck!
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1 Pro


    Quote Originally Posted by usasma View Post
    I have had some issues with the "Click to call" Skype extension. It's not needed to use Skype - so try uninstalling it.

    Use this free tool to check the shell extensions on explorer.exe: ShellExView - Shell Extension Manager For Windows
    Disable the non-Microsoft extensions, reboot, and see if that fixes the problem.

    If it does, then enable ฝ of the non-Microsoft extensions, reboot, and see if that fixes the problem.
    That'll tell you if the problem is among those that you disabled - or not.
    Then select the group that the problem is in and disable ฝ of them, etc, etc, etc - until you find the one that's causing it.

    Good luck!
    Sorry but i didn't even choose to install that on the installer so it's definely not that but i guess ill try that anyway
      My System SpecsSystem Spec

PAGE_FAULT_IN_NONPAGED_AREA (Win32k.sys)
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