Windows 8 and 8.1 Forums

Blue Screen of Death

  1. #1


    Posts : 26
    Windows 8.1 Update Pro (64-bits)

    Blue Screen of Death


    Hello!!

    I'm writing out of desperation, as I need urgent help with an issue that's been going on ever since I installed Windows 8 on my almost brand-new computer.

    Most components of the afore-mentioned computer are new but for the DVD drive and the graphics card among others.

    It happens that Windows restarts more often than not, and when it starts back up again, I get the BSOD, which tells me there is an error and shows three files, which seem to be the root of the problem in question.

    I'm attaching a file with all the information needed so that you can tell me what to do. I'm even thinking of installing Windows 7 and get Windows 8 out of my system (no pun intended).

    Thanks very much in advance... :-)

      My System SpecsSystem Spec

  2. #2


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Your RAR file is empty. Nothing in there to analyze
      My System SpecsSystem Spec

  3. #3


    Posts : 26
    Windows 8.1 Update Pro (64-bits)

    Empty RAR


    I'm sorry, checked the rar file on my computer and it's not empty. There must have been an error when I uploaded the file prior to sending it over.

    I'm sending it again.

    My apologies...
      My System SpecsSystem Spec

  4. #4


    Posts : 26
    Windows 8.1 Update Pro (64-bits)

    I'm sorry


    The file I just sent you belongs to someone else's computer, I sent it by mistake. Please, don't even read it, it's no use.

    I'll try and make another rar file later.

    I'm truly sorry.
      My System SpecsSystem Spec

  5. #5


    Posts : 26
    Windows 8.1 Update Pro (64-bits)

    Rar file (correct one)


    I at last managed to get the rar file in order.

    I apologise again for my lack of expertise...

    Thank you.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

    Here's some suggestions:
    - Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
    - Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website). Be sure to update ALL controllers on the motherboard! I STRONGLY suggest not using controller drivers older than mid-2012 with SSD's.
    - Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
    - Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
    ....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
    - Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
    06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
    05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cra...tml#post169956
    27 Feb 2013 - I'm starting to see much better reliability with SSD's using current (mid-2012 and later) storage drivers. I have withdrawn my objections to using these devices in everyday systems.


    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disc-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Also remove Gigabyte EasyTune6 (ET6) and Gigabyte EasySaver. Both are known to cause BSOD's in Windows systems.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    000.fcl Fri Sep 26 09:11:22 2008 (48DCDF7A)
    CyberLink FCL Driver
    http://www.carrona.org/drivers/driver.php?id=000.fcl

    npf.sys Fri Jun 25 12:50:58 2010 (4C24DE72)
    NetGroup Packet Filter Driver, part of the WinPcap packet capture library
    http://www.carrona.org/drivers/driver.php?id=npf.sys

    ElbyCDIO.sys Thu Dec 16 17:58:13 2010 (4D0A9985)
    CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys

    ntk_PowerDVD12_64.sys Thu May 12 08:30:24 2011 (4DCBD2E0)
    Cyberlink PowerDVD driver. Often OEM installed on systems
    http://www.carrona.org/drivers/driver.php?id=ntk_PowerDVD12_64.sys

    RtHDMIVX.sys Fri Dec 2 05:32:46 2011 (4ED8A94E)
    Realtek HD Audio sound driver
    http://www.carrona.org/drivers/driver.php?id=RtHDMIVX.sys

    AppleCharger.sys Wed Mar 7 20:48:06 2012 (4F580FD6)
    GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge [br] May cause BSOD on Win7/8 systems - uninstall to test (haven't seen recently (15Jan2013))
    http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Feb 27 19:45:49.288 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022813-8718-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:29:17.085
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )
    BugCheck A, {80000000, 2, 1, fffff801cead4372}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000080000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff801cead4372, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  SearchFilterHo
    FAILURE_BUCKET_ID: AV_nt!KxWaitForLockOwnerShip
    CPUID:        "Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3193
      BIOS Version                  F7
      BIOS Release Date             07/13/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  H61M-D2H-USB3
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Feb 27 19:08:39.499 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022813-9093-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 1:52:00.952
    Probably caused by :ntkrnlmp.exe ( nt!KiAdjustTimerDueTimes+9f )
    BugCheck A, {350036004408, 2, 0, fffff80108d328b3}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000350036004408, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80108d328b3, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nt!KiAdjustTimerDueTimes
    CPUID:        "Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3193
      BIOS Version                  F7
      BIOS Release Date             07/13/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  H61M-D2H-USB3
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Feb 27 15:05:35.411 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022713-22578-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:02:33.060
    Probably caused by :fltmgr.sys ( fltmgr!FltpProcessOperationStatusCallbacks+4a )
    BugCheck 1000007E, {ffffffffc0000005, fffff88001248332, fffff88009d37168, fffff88009d369a0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88001248332, The address that the exception occurred at
    Arg3: fffff88009d37168, Exception Record Address
    Arg4: fffff88009d369a0, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_fltmgr!FltpProcessOperationStatusCallbacks
    CPUID:        "Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3193
      BIOS Version                  F7
      BIOS Release Date             07/13/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  H61M-D2H-USB3
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Feb 27 15:02:17.764 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022713-12703-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:17:02.412
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+56c )
    BugCheck A, {80000000, 2, 1, fffff8011594f372}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000080000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8011594f372, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  uTorrent.exe
    FAILURE_BUCKET_ID: AV_win32k!SURFACE::bDeleteSurface
    CPUID:        "Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3193
      BIOS Version                  F7
      BIOS Release Date             07/13/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  H61M-D2H-USB3
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Feb 27 14:44:33.182 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022713-12390-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:40:17.831
    Probably caused by :ntkrnlmp.exe ( nt!NtSetSystemPowerState+878 )
    BugCheck C000021A, {fffff8a05f99f820, 0, 0, 0}
    BugCheck Info: WINLOGON_FATAL_ERROR (c000021a)
    Arguments: 
    Arg1: fffff8a05f99f820, String that identifies the problem.
    Arg2: 0000000000000000, Error Code.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    Arg2: 0000000000000000, Error Code.
    BUGCHECK_STR:  0xc000021a_0
    PROCESS_NAME:  services.exe
    FAILURE_BUCKET_ID: 0xc000021a_0_nt!NtSetSystemPowerState
    CPUID:        "Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3193
      BIOS Version                  F7
      BIOS Release Date             07/13/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  H61M-D2H-USB3
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Feb 27 14:03:22.083 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022713-13859-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 6:53:04.121
    Probably caused by :win32k.sys ( win32k!xxxInterSendMsgEx+10cf )
    BugCheck 3B, {c0000005, fffff96000147dcf, fffff88009d2ec50, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff96000147dcf, Address of the instruction which caused the bugcheck
    Arg3: fffff88009d2ec50, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Skype.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!xxxInterSendMsgEx
    CPUID:        "Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3193
      BIOS Version                  F7
      BIOS Release Date             07/13/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  H61M-D2H-USB3
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Feb 27 19:45:49.288 2013 (UTC - 5:00)**************************
    GVTDrv64.sys                Tue Sep  5 03:10:02 2006 (44FD22CA)
    000.fcl                     Fri Sep 26 09:11:22 2008 (48DCDF7A)
    gdrv.sys                    Thu Mar 12 23:22:29 2009 (49B9D175)
    ElbyCDIO.sys                Thu Dec 16 17:58:13 2010 (4D0A9985)
    ntk_PowerDVD12_64.sys       Thu May 12 08:30:24 2011 (4DCBD2E0)
    RtHDMIVX.sys                Fri Dec  2 05:32:46 2011 (4ED8A94E)
    dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)
    AppleCharger.sys            Wed Mar  7 20:48:06 2012 (4F580FD6)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    atikmpag.sys                Wed Jul  4 01:10:55 2012 (4FF3D05F)
    atikmdag.sys                Wed Jul  4 01:16:13 2012 (4FF3D19D)
    L1C63x64.sys                Wed Jul 18 22:54:44 2012 (500776F4)
    xusb22.sys                  Wed Jul 25 22:26:57 2012 (5010AAF1)
    usbcir.sys                  Wed Jul 25 22:27:07 2012 (5010AAFB)
    AnyDVD.sys                  Sun Aug 26 08:56:20 2012 (503A1CF4)
    lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
    lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    usbaapl64.sys               Tue Nov 27 18:38:02 2012 (50B54EDA)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Feb 27 19:08:39.499 2013 (UTC - 5:00)**************************
    npf.sys                     Fri Jun 25 12:50:58 2010 (4C24DE72)
    EtronXHCI.sys               Fri Jul 20 03:15:46 2012 (500905A2)
    EtronHub3.sys               Fri Jul 20 03:15:52 2012 (500905A8)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Feb 27 15:05:35.411 2013 (UTC - 5:00)**************************
    atikmpag.sys                Mon Jun 18 16:41:29 2012 (4FDF9279)
    atikmdag.sys                Mon Jun 18 17:21:01 2012 (4FDF9BBD)
    
    http://www.carrona.org/drivers/driver.php?id=GVTDrv64.sys
    http://www.carrona.org/drivers/driver.php?id=000.fcl
    http://www.carrona.org/drivers/driver.php?id=gdrv.sys
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
    http://www.carrona.org/drivers/driver.php?id=ntk_PowerDVD12_64.sys
    http://www.carrona.org/drivers/driver.php?id=RtHDMIVX.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=xusb22.sys
    http://www.carrona.org/drivers/driver.php?id=usbcir.sys
    http://www.carrona.org/drivers/driver.php?id=AnyDVD.sys
    http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
    http://www.carrona.org/drivers/driver.php?id=npf.sys
    http://www.carrona.org/drivers/driver.php?id=EtronXHCI.sys
    http://www.carrona.org/drivers/driver.php?id=EtronHub3.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

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