Windows 8 and 8.1 Forums

Multiple Blue screen E-350

  1. #1


    Silesia
    Posts : 3
    Windows 8

    Multiple Blue screen E-350


    Hello, at my laptop appears blue screen... And sometime when i am away from keyboard for several minutes, then laptop stays with black screen- laptop looks with screensaver but cant wake up .. hard restart is required in this case.
    I think all the crashes happen on Chrome were running.
    Can you help resolve my problem, please? Thank you in advance really..

    michal22_SF_25-02-2013.ZIP

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This device is disabled. Is this deliberate? If so, why?
    Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64 ROOT\NET\0000 This device is disabled.
    Please enable the device, update it's drivers, then disable it again (if so desired).

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    TVicPort64.SYS Wed Mar 30 05:12:54 2005 (424A6D96)
    TVicPort Generic Device
    http://www.carrona.org/drivers/driver.php?id=TVicPort64.SYS

    CHDRT64.sys Thu Mar 24 15:36:14 2011 (4D8B9D2E)
    Conexant High Definition SmartAudio
    http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys

    If these things don't fix your issues, please try uninstalling Comodo to see if that helps. If not, then run Driver Verifier according to these instructions: Driver Verifier Settings


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Feb 23 08:03:10.131 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022313-16270-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:42:18.267
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 1127d2000, fffff8801846efc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 00000001127d2000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801846efc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  8RET53WW (1.16 )
      BIOS Release Date             03/15/2012
      Manufacturer                  LENOVO
      Product Name                  30515QG
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Feb 22 07:40:44.237 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022213-17893-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:13:13.375
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 16a7b6000, fffff8801801afc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000016a7b6000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801801afc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  8RET53WW (1.16 )
      BIOS Release Date             03/15/2012
      Manufacturer                  LENOVO
      Product Name                  30515QG
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Feb 22 06:51:45.200 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022213-46503-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:10:53.340
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 13ed83000, fffff88018605fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000013ed83000, Address of the instruction which caused the bugcheck
    Arg3: fffff88018605fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  8RET53WW (1.16 )
      BIOS Release Date             03/15/2012
      Manufacturer                  LENOVO
      Product Name                  30515QG
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Feb 22 06:40:18.858 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022213-33727-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:49:09.997
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 12e3ce000, fffff8801a5f21c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000012e3ce000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801a5f21c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  8RET53WW (1.16 )
      BIOS Release Date             03/15/2012
      Manufacturer                  LENOVO
      Product Name                  30515QG
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Feb 22 05:50:19.487 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022213-15958-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 10:27:59.583
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 129c37000, fffff8801868afc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000129c37000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801868afc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  8RET53WW (1.16 )
      BIOS Release Date             03/15/2012
      Manufacturer                  LENOVO
      Product Name                  30515QG
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Feb 21 18:08:47.595 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022213-17550-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 4:50:54.670
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 1220fb000, fffff880187881c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 00000001220fb000, Address of the instruction which caused the bugcheck
    Arg3: fffff880187881c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  8RET53WW (1.16 )
      BIOS Release Date             03/15/2012
      Manufacturer                  LENOVO
      Product Name                  30515QG
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Feb 23 08:03:10.131 2013 (UTC - 5:00)**************************
    TVicPort64.SYS         Wed Mar 30 05:12:54 2005 (424A6D96)
    CHDRT64.sys            Thu Mar 24 15:36:14 2011 (4D8B9D2E)
    L1C63x64.sys           Thu Jun 14 01:57:40 2012 (4FD97D54)
    rtwlane.sys            Thu Jun 21 00:45:30 2012 (4FE2A6EA)
    usbfilter.sys          Tue Aug 28 21:27:12 2012 (503D6FF0)
    Tppwr64v.sys           Tue Sep  4 00:28:58 2012 (5045838A)
    amd_sata.sys           Mon Sep 17 04:40:39 2012 (5056E207)
    amd_xata.sys           Mon Sep 17 04:40:43 2012 (5056E20B)
    SynTP.sys              Thu Oct 18 00:56:11 2012 (507F8BEB)
    ibmpmdrv.sys           Tue Dec  4 22:01:38 2012 (50BEB912)
    atikmpag.sys           Wed Dec 19 14:32:55 2012 (50D21667)
    atikmdag.sys           Wed Dec 19 15:38:55 2012 (50D225DF)
    
    http://www.carrona.org/drivers/driver.php?id=TVicPort64.SYS
    http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    rtwlane.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=Tppwr64v.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=ibmpmdrv.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  3. #3


    Silesia
    Posts : 3
    Windows 8


    Thank you,
    I am not sure why was Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64 disabled. Maybe because I disabled Cisco in startup manager.. But crash does not appear on Cisco vpn running.


    TVicPort64.SYS- I can't find newer driver, but I dont think this could cause BSOD. Actually, I can't find this as device in device manager.
    CHDRT64.sys - Updated to version 10. 4. 2012.
    BSODs appeared before installing Comodo- this seems not have connexion
    While using Driver Verifier Settings - there was not any to select, what is not Microsoft driver


    BSOD still appears, maybe Undervolting using registry key could be reason of crashing. I will try to modifi values of voltages or disable it.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    When selecting drivers, click on the column header for the manufacturer. This'll sort them by the manufacturer.
    Then check above and below "Microsoft" to see all the non-Microsoft drivers
    Select each one by clicking the box on the left hand column for each non-Microsoft driver.
      My System SpecsSystem Spec

Multiple Blue screen E-350
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