Windows 8 and 8.1 Forums

system_service_exception

  1. #1


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center

    system_service_exception


    Today I got several messages saying my computer had run into a problem & had to shut down.
    In a bluish message.
    I assume that is a bsod since I never got a message like that before.


    I did some research & did the Memory test.
    No problems found.
    Ram seems OK.

    I did shut off Avast & now just use Norton & have not gotten the message again.

    I have attached the zip from the 7 forums Tool.
    I hope I renamed it correctly.

    Would you be needing the CBS log ?

    Thanks for your assistance.




      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    If you were using Avast and Norton at the same time - that could very likely have caused the crashes. Only use one anti-virus and one firewall at the same time.

    A lot of antivirus/firewall stuff in the memory dump. This is suggestive of a problem with competing antivirus/firewall applications. Remove all but one antivirus and all but one firewall (double check the Windows Firewall also).

    Avast shows up in the raw stack text, so that's another suggestion that the multiple antivirus programs may be causing your problems.

    Outdated components from most of the antivirus programs. Whichever one you choose to leave on the system - make sure that you update it to the latest available, Win8 compatible version.


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Feb 25 12:47:41.507 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022513-32510-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:11:44.775
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, a3d3f000, fffff8801cdf3fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 00000000a3d3f000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801cdf3fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  P11-A0                 
      BIOS Release Date             08/09/2012
      Manufacturer                  Gateway
      Product Name                  SX2110G
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Mon Feb 25 12:35:15.958 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022513-34554-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 2:13:24.225
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 242e5000, fffff8801b5aefc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 00000000242e5000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801b5aefc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  P11-A0                 
      BIOS Release Date             08/09/2012
      Manufacturer                  Gateway
      Product Name                  SX2110G
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Feb 25 12:47:41.507 2013 (UTC - 5:00)**************************
    aswNdis.sys                 Sat Jan  9 16:22:03 2010 (4B48F37B)
    gfibto.sys                  Thu Sep  1 21:31:28 2011 (4E6031F0)
    SRTSPX64.SYS                Tue Nov 15 17:30:55 2011 (4EC2E81F)
    SYMEVENT64x86.SYS           Wed May 23 20:52:24 2012 (4FBD8648)
    Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
    RtsUStor.sys                Wed Jul  4 21:59:11 2012 (4FF4F4EF)
    RTKVHD64.sys                Tue Jul 10 06:25:21 2012 (4FFC0311)
    AtihdW86.sys                Tue Jul 17 03:34:09 2012 (50051571)
    atikmpag.sys                Thu Jul 19 21:13:30 2012 (5008B0BA)
    atikmdag.sys                Thu Jul 19 21:51:51 2012 (5008B9B7)
    SYMNETS.SYS                 Fri Jul 20 22:07:07 2012 (500A0ECB)
    Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
    sbapifs.sys                 Wed Jul 25 13:59:15 2012 (501033F3)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
    eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
    ccSetx64.sys                Thu Aug 16 17:18:11 2012 (502D6393)
    IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
    SRTSP64.SYS                 Tue Oct  2 18:55:54 2012 (506B70FA)
    SYMDS64.SYS                 Tue Oct  2 22:52:00 2012 (506BA850)
    SYMEFA64.SYS                Wed Oct  3 15:00:06 2012 (506C8B36)
    aswrdr2.sys                 Mon Oct  8 04:23:43 2012 (50728D8F)
    aswFsBlk.SYS                Tue Oct 30 18:43:04 2012 (509057F8)
    aswMonFlt.sys               Tue Oct 30 18:43:09 2012 (509057FD)
    aswKbd.SYS                  Tue Oct 30 18:43:28 2012 (50905810)
    aswNdis2.sys                Tue Oct 30 18:43:51 2012 (50905827)
    aswSP.SYS                   Tue Oct 30 18:44:06 2012 (50905836)
    aswSnx.SYS                  Tue Oct 30 18:44:08 2012 (50905838)
    aswFW.SYS                   Tue Oct 30 18:44:20 2012 (50905844)
    aswnet.sys                  Sun Nov  4 05:12:57 2012 (50963FA9)
    EX64.SYS                    Thu Dec 20 04:22:39 2012 (50D2D8DF)
    ENG64.SYS                   Thu Dec 20 04:24:21 2012 (50D2D945)
    BHDrvx64.sys                Fri Jan 11 13:50:17 2013 (50F05EE9)
    
    http://www.carrona.org/drivers/driver.php?id=aswNdis.sys
    http://www.carrona.org/drivers/driver.php?id=gfibto.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=sbapifs.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    aswrdr2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=aswFsBlk.SYS
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswKbd.SYS
    http://www.carrona.org/drivers/driver.php?id=aswNdis2.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.SYS
    http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS
    http://www.carrona.org/drivers/driver.php?id=aswFW.SYS
    http://www.carrona.org/drivers/driver.php?id=aswnet.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
      My System SpecsSystem Spec

  3. #3


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center



    OK.
    Thank you.
    So far the problem has gone away.
    Will check for updates.
      My System SpecsSystem Spec

  4. #4


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center

    Solved ?


    OK.
    I got one blue screen since.
    Read the CBS log & found the reason to be "Trusted Installer" service was not set to "Automatic".
    Fixed that.Set it to Automatic.

    I updated all drivers. (12)

    So far everything seems to be OK.
    I'll keep my fingers crossed.


    ​edit --- I'll wait a while before marking this as Solved......
    Last edited by David Bailey; 28 Feb 2013 at 02:39. Reason: added more information
      My System SpecsSystem Spec

  5. #5


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center



    No problems.
    Everything running good now.
    Time to mark as Solved.
      My System SpecsSystem Spec

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