New Hp pavilion g7 - dpc watchdog error

mathias · Feb 25, 2013

Hello!

I have searched this error in your forum and online and I have no idea how to solve it.
This laptop is new - one week old - and I already get an error- I have no idea why.

I suddenly started to get blue screens yesterday and I have no idea why

Ii used your SF diagnostic tool an I zipped the file and uploaded it here

I would really appreciate if you could help me solve this - please!

BTW sorry if anything I do is against the etiquette here - this is the first time I am using a forum (believe it or not!) i tried to rename the file and upload it but it did not work.

Really looking forward to your response

usasma · Feb 25, 2013

Late for work, this is gonna be quick....

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): ~~[DEL] DuplexSecure - FAQ [/DEL]~~ Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

As wireless is mentioned in the dump files, please:
- download a fresh copy of the wireless drivers
- uninstall the current wireless drivers
- install the freshly downloaded drivers
- monitor for further BSOD's

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

tap0901.sys Thu Aug 19 18:07:59 2010 (4C6DAB3F)
OpenVPN driver or COMODO
http://www.carrona.org/drivers/driver.php?id=tap0901.sys

SRTSPX64.SYS Tue Nov 15 17:30:55 2011 (4EC2E81F)
Symantec Real Time Storage Protection (PEL) x64
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS

CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
CyberLink Virtual Device Driver
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Mon Feb 25 05:42:59.449 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022513-28828-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 11:46:27.642[/B]
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by :[B]tcpip.sys ( tcpip+9c9f5 )[/B]
BugCheck [B]133, {0, 281, 280, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000281, The DPC time count (in ticks).
Arg3: 0000000000000280, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_DPC_tcpip+9c9f5[/B]
CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  F.22
  BIOS Release Date             11/22/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion g7 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Feb 24 17:55:34.438 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022413-26109-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]1 days 8:45:58.362[/B]
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
Probably caused by :[B]netr28x.sys ( netr28x+59e6a )[/B]
BugCheck [B]133, {0, 281, 280, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000281, The DPC time count (in ticks).
Arg3: 0000000000000280, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_DPC_netr28x+59e6a[/B]
CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  F.22
  BIOS Release Date             11/22/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion g7 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Mon Feb 25 05:42:59.449 2013 (UTC - 5:00)**************************
[COLOR=RED][B]tap0901.sys                  Thu Aug 19 18:07:59 2010 (4C6DAB3F)[/B][/COLOR]
[COLOR=RED][B]SRTSPX64.SYS                 Tue Nov 15 17:30:55 2011 (4EC2E81F)[/B][/COLOR]
[COLOR=RED][B]CLVirtualDrive.sys           Mon Dec 26 08:26:47 2011 (4EF87617)[/B][/COLOR]
[COLOR=RED][B]dtsoftbus01.sys              Fri Jan 13 08:45:46 2012 (4F10358A)[/B][/COLOR]
SYMEVENT64x86.SYS            Wed May 23 20:52:24 2012 (4FBD8648)
IntcDAud.sys                 Tue Jun 19 10:40:51 2012 (4FE08F73)
HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
amdkmpfd.sys                 Mon Jul  9 21:49:35 2012 (4FFB8A2F)
SYMNETS.SYS                  Fri Jul 20 22:07:07 2012 (500A0ECB)
Ironx64.SYS                  Mon Jul 23 20:34:50 2012 (500DEDAA)
intelppm.sys                 Wed Jul 25 22:26:48 2012 (5010AAE8)
Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
EraserUtilRebootDrv.sys      Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys                 Tue Jul 31 19:36:51 2012 (50186C13)
ccSetx64.sys                 Thu Aug 16 17:18:11 2012 (502D6393)
Accelerometer.sys            Thu Aug 16 18:33:53 2012 (502D7551)
hpdskflt.sys                 Thu Aug 16 18:35:40 2012 (502D75BC)
stwrt64.sys                  Sun Aug 19 22:51:39 2012 (5031A63B)
SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
Smb_driver_Intel.sys         Fri Aug 24 19:22:13 2012 (50380CA5)
IDSvia64.sys                 Tue Aug 28 22:48:40 2012 (503D8308)
WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
igdpmd64.sys                 Sun Sep  2 23:33:39 2012 (50442513)
atikmpag.sys                 Tue Sep 18 02:12:40 2012 (505810D8)
atikmdag.sys                 Tue Sep 18 03:18:26 2012 (50582042)
netr28x.sys                  Tue Sep 25 04:10:07 2012 (506166DF)
dump_iaStorA.sys             Fri Sep 28 13:36:30 2012 (5065E01E)
iaStorA.sys                  Fri Sep 28 13:36:30 2012 (5065E01E)
SRTSP64.SYS                  Tue Oct  2 18:55:54 2012 (506B70FA)
SYMDS64.SYS                  Tue Oct  2 22:52:00 2012 (506BA850)
SYMEFA64.SYS                 Wed Oct  3 15:00:06 2012 (506C8B36)
EX64.SYS                     Thu Dec 20 04:22:39 2012 (50D2D8DF)
ENG64.SYS                    Thu Dec 20 04:24:21 2012 (50D2D945)
BHDrvx64.sys                 Fri Jan 11 13:50:17 2013 (50F05EE9)
sscbfs3.sys                  Wed Jan 30 16:11:31 2013 (51098C83)
[/font]

mathias · Feb 25, 2013

Thank you for the quick info. I have already uninstalled daemon tools and I will go through all these drives now----god there are lots of them

i went to device manager and look for new updats for the wireless but could not come up with anything - it tells me everything is up to date. should i trust that?

how do I install of of them? I onyl get taken to the main website and I do not see how to download the drives. could you help me out there?

the driver reference table cannot download anything and the link takes me to a website for the manufacturer - but only to the homepage. any ideas on how to update all of this and find the drivers?

usasma · Feb 25, 2013

Do not use the update function in Device Manager. It only checks Windows Update for drivers - and most manufacturers don't update the drivers there very often. This may be fine for a system that's not having any problems - but when you're having driver issues you'll need the most up to date drivers that you can find.

The most current place for drivers is the website of the developer who developed the driver. In most cases this is the device/software manufacturer's website. On some occasions there won't be drivers at the device/software manufacturer's website - and you'll have to get it from the PC manufacturer's website.

The DRT is my website - and it's designed to get you as close to the actual download as is possible. You may have to do some digging once it gets you there as I can't link to all different versions and OS's for a driver listed on a given website. If you're having difficulties finding the updates - either uninstall the program (temporarily) while we're troubleshooting, or post back here and we can see if we can find the latest driver for you.

New Hp pavilion g7 - dpc watchdog error

mathias

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

mathias

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One