Windows 8 and 8.1 Forums

Another BSOD Thread...

  1. #1


    Posts : 6
    Windows 8 64bit

    Another BSOD Thread...


    Jeez, seeing all these in this board really makes me wonder about Windows 8...my problem seems rather random, and I have tried multiple "solutions" without success. Usually, the solutions I try appear to work and not crash my laptop for a day or two, and then randomly crash. Today, it did it two times in a row; I only got so far as to loading my desktop before it had crashed again.

    I have a Compaq CQ58 Notebook PC, Windows 8 and 64bit. Any help is very much appreciated.

    (Hope I compressed the attached file right.)

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    BSOD's are actually rather rare - and are even more rare in Win8 (IME). It's just that this is the main place to deal with them - so they're all concentrated here.

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disc-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    npf.sys Fri Jun 25 12:50:58 2010 (4C24DE72)
    NetGroup Packet Filter Driver, part of the WinPcap packet capture library
    http://www.carrona.org/drivers/driver.php?id=npf.sys

    CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
    CyberLink Virtual Device Driver
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Feb 24 17:50:59.767 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022413-33883-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:21:05.302
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 4360e000, fffff88000b731c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000004360e000, Address of the instruction which caused the bugcheck
    Arg3: fffff88000b731c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.62
      BIOS Release Date             08/16/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Feb 24 17:29:30.021 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022413-33321-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 2:08:38.555
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, b75d000, fffff8801c5031c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000000b75d000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801c5031c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.62
      BIOS Release Date             08/16/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Feb 20 10:42:44.356 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022013-33446-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:1 days 23:24:12.885
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 7165000, fffff8801c9c5fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000007165000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801c9c5fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.62
      BIOS Release Date             08/16/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Feb 18 11:18:07.814 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021813-39936-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:04:31.345
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 46fa9000, fffff8801b76b1c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000046fa9000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801b76b1c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.62
      BIOS Release Date             08/16/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Feb 18 11:10:06.464 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021813-34913-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 18:57:40.985
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 4648b000, fffff8801acc2fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000004648b000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801acc2fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.62
      BIOS Release Date             08/16/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Feb 17 16:12:01.581 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021713-31293-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 6:10:54.112
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 5ee05000, fffff8801a0e5bd0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000005ee05000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801a0e5bd0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.62
      BIOS Release Date             08/16/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Feb 17 10:00:42.898 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021713-34991-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 22:08:11.409
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 5c29c000, fffff88019c7cfc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000005c29c000, Address of the instruction which caused the bugcheck
    Arg3: fffff88019c7cfc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.62
      BIOS Release Date             08/16/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Feb 16 11:52:05.600 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021613-33945-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 16:30:11.121
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 55019000, fffff8801c29ffc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000055019000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801c29ffc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.62
      BIOS Release Date             08/16/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Feb 15 19:21:29.861 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021513-92602-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:1 days 4:09:14.887
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 44186000, fffff88019d861c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000044186000, Address of the instruction which caused the bugcheck
    Arg3: fffff88019d861c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.62
      BIOS Release Date             08/16/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Feb 14 15:11:43.532 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021413-34148-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:39:31.067
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, d867000, fffff8801c2bc1c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000000d867000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801c2bc1c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.62
      BIOS Release Date             08/16/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Feb 14 13:48:10.443 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021413-35755-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 1:50:28.976
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 271b9000, fffff88006be91c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 00000000271b9000, Address of the instruction which caused the bugcheck
    Arg3: fffff88006be91c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.62
      BIOS Release Date             08/16/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Feb 14 11:57:17.355 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021413-34133-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 3:45:22.701
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 44e84000, fffff880097631c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000044e84000, Address of the instruction which caused the bugcheck
    Arg3: fffff880097631c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.62
      BIOS Release Date             08/16/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Feb 14 08:11:18.335 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021413-35552-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:15:09.866
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 1fe9c000, fffff8801a7b81c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000001fe9c000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801a7b81c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.62
      BIOS Release Date             08/16/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Feb 14 07:55:34.131 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021413-67439-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 8:49:36.665
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, fffff800ee088d7a, fffff8801c5f0030, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800ee088d7a, Address of the instruction which caused the bugcheck
    Arg3: fffff8801c5f0030, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.62
      BIOS Release Date             08/16/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Feb 13 22:03:26.096 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021313-58266-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 1:15:18.627
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 1b7a7000, fffff8801cbb0fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000001b7a7000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801cbb0fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Skype.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.62
      BIOS Release Date             08/16/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Feb 24 17:50:59.767 2013 (UTC - 5:00)**************************
    npf.sys                      Fri Jun 25 12:50:58 2010 (4C24DE72)
    CLVirtualDrive.sys           Mon Dec 26 08:26:47 2011 (4EF87617)
    dtsoftbus01.sys              Fri Jan 13 08:45:46 2012 (4F10358A)
    GEARAspiWDM.sys              Thu May  3 15:56:17 2012 (4FA2E2E1)
    Rt630x64.sys                 Tue Jun 12 09:37:53 2012 (4FD74631)
    usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
    RtsPStor.sys                 Tue Jul  3 21:52:57 2012 (4FF3A1F9)
    stwrt64.sys                  Sat Jul 21 09:36:42 2012 (500AB06A)
    amd_sata.sys                 Mon Jul 23 14:34:48 2012 (500D9948)
    amd_xata.sys                 Mon Jul 23 14:34:52 2012 (500D994C)
    atikmdag.sys                 Wed Aug  1 23:34:54 2012 (5019F55E)
    atikmpag.sys                 Thu Aug  2 00:09:28 2012 (5019FD78)
    netr28x.sys                  Wed Aug  8 10:27:28 2012 (50227750)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    
    http://www.carrona.org/drivers/driver.php?id=npf.sys
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8 64bit


    Ah, I see! Thank you so much for the help, I can't say that enough. The odd thing about those programs is that when I got this laptop, I think they were already on there - at least the CyberLink ones. I uninstalled Daemon and the WinPcap one. WinPcap and Cyberlink were already on this laptop (that I'm sure of) when I got it, and once I Googled and looked up what they was, I see I have no use for it so I uninstalled them properly through Control Panel, if that's all right? The new compressed file is attached. I think I got everything you talked about in your post. Again, thank you so much If anything comes back up, I'll come here at once (if my laptop will allow me haha.)
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    OK, now let's wait and see if the BSOD's return.......
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8 64bit


    WELL...it happened again, and suffice to say, my mouth literally dropped because I thought I had finally gotten rid of this pesky problem! It happened when I opened my laptop; my laptop was in sleep mode and closed, so it wasn't as if it had heated up. I haven't installed any programs today or yesterday, etc. I was just about to open Google Chrome (literally, my mouse was hovering over the icon for me to click), and then bam; blue screen with that stupid text. The frowny face is actually starting to really make me mad lol. I just want to shout, "YOU AREN'T SORRY AT ALL."

    The file I put in my last post is the recent compressed file, and I've made no changed to my laptop since then. Should I make a new one? Any new ideas?

    EDIT; It just did it again. I've noticed usually if it does it once, it'll do it again in less than 10-15 minutes. I'm at a loss of what the problem is. I've only just gotten this laptop at Christmas ugh.
    Last edited by shipsinthenight; 25 Feb 2013 at 21:07.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There are no new memory dumps in the uploaded files.
    Please check in C:\Windows\Minidump for files that start with 022513 or 022613 (maybe 022413 also - but I've already run 2 of those).

    If there are no new one's, then please check in C:\Windows for a file named MEMORY.dmp If you find it, please check the date on it. If it's later than those that were run previously (in my previous posts), then zip it up and upload it to a free file hosting service and post a link to it here.

    No sign of a BSOD in MSINFO32 or in the event viewer logs. This could be a hardware problem, so please run these free diagnostics: Hardware Diagnostics

    There are many, many of these errors:
    Event[6589]:
    Log Name: System
    Source: Service Control Manager
    Date: 2013-02-25T07:59:56.883
    Event ID: 7000
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: fearless
    Description:
    The WinPcap Packet Driver (NPF) service failed to start due to the following error:
    The system cannot find the file specified.
    I'd suggest uninstalling the WinPcap software to see if that helps
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 8 64bit


    Okay, new file...and the memory dump file that I found is uploaded at the link at the bottom of this (I hope sendspace is all right.)

    I'm puzzled because I did uninstall the WinPcap software...I uninstalled it, and then even restarted my laptop. After I uninstalled that (and the other stuff), I didn't get the BSOD for almost an entire day. It was when I loaded my laptop back up that it happened. The memory dump I found is from this morning, and the BSOD has appeared twice this morning as well though both times I have no clue of what I did differently, aside from browsing the Internet on Google Chrome.

    LINK: Download MEMORY.DMP from Sendspace.com - send big files the easy way
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Note that the error says that it couldn't find "the file specified". This is probably an incomplete uninstall of the software. If it didn't work, then try reinstalling the latest version of the software - then uninstall it again. If the error keeps up, then we'll check in services.msc to see if we can disable/remove the service from there.

    Lot's of video stuff in the raw stack text. That's not necessarily significant, but without other clues it sorta limits us.
    Have you run Driver Verifier according to these instructions?: Driver Verifier Settings
    If not, please do so now.

    If you have run Driver Verifier, then I'd have to assume that there's a hardware problem. Please run these free diagnostics: Hardware Diagnostics

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Feb 26 07:47:54.640 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022613-32557-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 11:09:25.170
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 47844000, fffff88002db3fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000047844000, Address of the instruction which caused the bugcheck
    Arg3: fffff88002db3fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.62
      BIOS Release Date             08/16/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Feb 25 20:38:04.329 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022513-33072-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:48:52.864
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 57920000, fffff88017a991c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000057920000, Address of the instruction which caused the bugcheck
    Arg3: fffff88017a991c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.62
      BIOS Release Date             08/16/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Feb 25 19:48:44.351 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022513-34897-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 10:49:44.873
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 52ee2000, fffff88018f83bd0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000052ee2000, Address of the instruction which caused the bugcheck
    Arg3: fffff88018f83bd0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.62
      BIOS Release Date             08/16/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Feb 26 07:47:54.640 2013 (UTC - 5:00)**************************
    GEARAspiWDM.sys              Thu May  3 15:56:17 2012 (4FA2E2E1)
    Rt630x64.sys                 Tue Jun 12 09:37:53 2012 (4FD74631)
    usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
    RtsPStor.sys                 Tue Jul  3 21:52:57 2012 (4FF3A1F9)
    stwrt64.sys                  Sat Jul 21 09:36:42 2012 (500AB06A)
    amd_sata.sys                 Mon Jul 23 14:34:48 2012 (500D9948)
    amd_xata.sys                 Mon Jul 23 14:34:52 2012 (500D994C)
    atikmdag.sys                 Wed Aug  1 23:34:54 2012 (5019F55E)
    atikmpag.sys                 Thu Aug  2 00:09:28 2012 (5019FD78)
    netr28x.sys                  Wed Aug  8 10:27:28 2012 (50227750)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Windows 8 64bit


    WOW, okay, you're brilliant! When I went to install WinPcap again as you suggested, I was given this popup that basically said the program wasn't compatible with my laptop (which is confusing, because I went to the website and the download link said Windows 8, but whatever), and asking whether I would like to proceed. I closed that, and decided to search for WinPcap in my computer to see if perhaps some program did have it somewhere. Something did come up, so I went to the file location and it led back to a software on my laptop - some video downloading software, no clue how it got there (funny how I'm seriously so lost on how some of this stuff was downloaded; eh), but I uninstalled and rebooted so...fingers crossed that perhaps that was it?
      My System SpecsSystem Spec

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