Windows 8 and 8.1 Forums


BSOD System_Service_Exception on new Toshiba laptop

  1. #1


    Posts : 4
    Windows 8

    BSOD System_Service_Exception on new Toshiba laptop


    I bought this computer in December, so it is only a couple of months old, and it has started bluescreening randomly. Sometimes it does it multiple times a day, sometimes it doesn't bluescreen for a whole day, and everything and anything in-between. It happens when I'm on the internet or even when I'm just using Microsoft word. It bluescreens and says something about System_Service_Exception. Another odd thing I noticed is that once it restarts after bluescreening, my computer doesn't detect wireless networks. I have to troubleshoot and then it always says that it had to reset the wireless adapter. At first I thought it might be some old drivers so my boyfriend updated my drivers for me. That didn't work. So next we tried getting rid of my antivirus (Webroot) but I am still bluescreening. I am a student teacher and I use my laptop with my class on a daily basis. I CANNOT be bluescreening in front of my class. Please help.

    P.S. This is my first time posting in this thread so I hope I attached the dump file correctly. Let me know if I didn't!
    Last edited by kkish36; 03 Mar 2013 at 14:35.

      My System SpecsSystem Spec

  2. #2


    Posts : 4
    Windows

    Me too!


    My toshiba laptop was working fine and now I think after windows update it crashes, there's a red X over the wireless bars, I go to control panel--troubleshoot--it resets the wireless adapter and then the cycle starts again. My os is windows8. Does anyone know how to fix this
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows


    KKish36---I think I fixed it----I researched the internet, and if your running windows8--it was an automatic update that caused the problem. I had to restore windows, I used the earliest restore point which was February 6. Before I did that though, I turned off automatic updates, then I had to turn off my router because windows won't restore if the antivirus program is on. So after I turned off the router I turned off the antivirus program by taking it out of the startup menu, and restarting the computer. Then I restored windows, using windows restore, it took at least an hour for it to work. The first thing I did when it restored was turn off automatic updates again. So far it has been working fine---I hope this helps. I can't believe a microsoft product caused so much grief
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Windows


    I should clarify that the automatic update was windows update
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows


    Let me know if it works for you
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8


    I have not yet had time to attempt this and I am not exactly sure how to go about it... but first, since it has been a few days now do you still find that restoring windows has worked? If so, does that mean that from now on I can never update it? Is that a bad thing to never update it? I am leaving my laptop tomorrow with my boyfriend to see what he can do... I am debating on perhaps taking it in to have someone else check it out, but I know sometime it takes days and a lot of times they never have answers for me and it's a huge waste of time.
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    If it's new often the easiest thing to do is to:
    - make the recovery disks that the system offers to make
    - then restore the system to factory defaults
    Be advised that this will wipe everything off the system, so be sure to backup anything that you want to save.

    Please let the data collection program run for at least 15 minutes (or until it tells you that it's done). The additional reports that I need are missing from the upload.

    The memory dumps don't give us any sure answers. Please run Driver Verifier according to these instructions: Driver Verifier Settings


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Feb 22 11:14:43.980 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022213-20794-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:1 days 11:17:26.783
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 1b0199000, fffff8801a7bbfc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 00000001b0199000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801a7bbfc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  6.00
      BIOS Release Date             08/21/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite C855D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Feb 19 15:11:12.866 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021913-30716-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 21:09:44.214
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 17dbf1000, fffff88002f2cfc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000017dbf1000, Address of the instruction which caused the bugcheck
    Arg3: fffff88002f2cfc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  6.00
      BIOS Release Date             08/21/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite C855D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Feb 14 21:47:44.081 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021413-44413-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 23:14:35.395
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 435f2000, fffff88004f59fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 00000000435f2000, Address of the instruction which caused the bugcheck
    Arg3: fffff88004f59fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  6.00
      BIOS Release Date             08/21/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite C855D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Feb 13 22:32:29.092 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021313-25552-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:48:19.465
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 178310000, fffff8801c3811c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000178310000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801c3811c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  6.00
      BIOS Release Date             08/21/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite C855D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Feb 13 21:43:37.825 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021313-30576-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:05:37.213
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 1104ae000, fffff8801bf56fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 00000001104ae000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801bf56fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  6.00
      BIOS Release Date             08/21/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite C855D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Feb 13 21:37:27.030 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021313-36941-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 6:53:22.786
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 1466ae000, fffff88019abc1c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 00000001466ae000, Address of the instruction which caused the bugcheck
    Arg3: fffff88019abc1c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  6.00
      BIOS Release Date             08/21/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite C855D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Feb 22 11:14:43.980 2013 (UTC - 5:00)**************************
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
    RtsUVStor.sys               Fri Jun 15 01:43:06 2012 (4FDACB6A)
    tos_sps64.sys               Sun Jun 17 21:21:30 2012 (4FDE829A)
    FwLnk.sys                   Tue Jul 10 04:35:43 2012 (4FFBE95F)
    TVALZFL.sys                 Sat Jul 21 18:29:07 2012 (500B2D33)
    RTKVHD64.sys                Tue Jul 24 05:42:48 2012 (500E6E18)
    TVALZ_O.SYS                 Wed Jul 25 19:23:25 2012 (50107FED)
    tdcmdpst.sys                Wed Jul 25 19:41:48 2012 (5010843C)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    Thotkey.sys                 Tue Jul 31 15:22:26 2012 (50183072)
    SynTP.sys                   Thu Aug 16 16:09:43 2012 (502D5387)
    rtwlane.sys                 Thu Aug 23 09:16:07 2012 (50362D17)
    usbfilter.sys               Tue Aug 28 21:27:12 2012 (503D6FF0)
    AtihdW86.sys                Wed Dec 12 12:20:30 2012 (50C8BCDE)
    atikmpag.sys                Wed Dec 19 14:32:55 2012 (50D21667)
    atikmdag.sys                Wed Dec 19 15:38:55 2012 (50D225DF)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Feb 14 21:47:44.081 2013 (UTC - 5:00)**************************
    WRkrn.sys                   Wed Dec 19 17:00:36 2012 (50D23904)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Feb 13 22:32:29.092 2013 (UTC - 5:00)**************************
    AtihdW86.sys                Tue Jul 17 03:34:09 2012 (50051571)
    atikmpag.sys                Wed Aug  8 09:48:21 2012 (50226E25)
    atikmdag.sys                Wed Aug  8 10:32:04 2012 (50227864)
    
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys
    http://www.carrona.org/drivers/driver.php?id=FwLnk.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZFL.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
    http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    Thotkey.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    rtwlane.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=WRkrn.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  8. #8


    Posts : 4
    Windows 8


    Well I restored my laptop to the factory defaults, but forgot to turn off the automatic updates. It was OK for a couple of days, but then last night it updated itself and today it bluescreened again. I attached the new/complete dump file to my original post so please check it out now. I am thinking perhaps it is the update... I want someone to double check though before I restore it for hours and then have it bluescreen for no reason.
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Only 38 Windows Updates installed. Most systems have 46 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Please run Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Mar  3 14:16:13.828 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030313-41418-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 15:49:52.232
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 1602e9000, fffff88002b1d1c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 00000001602e9000, Address of the instruction which caused the bugcheck
    Arg3: fffff88002b1d1c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  6.00
      BIOS Release Date             08/21/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite C855D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Mar  3 14:16:13.828 2013 (UTC - 5:00)**************************
    Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
    RtsUVStor.sys               Fri Jun 15 01:43:06 2012 (4FDACB6A)
    tos_sps64.sys               Sun Jun 17 21:21:30 2012 (4FDE829A)
    FwLnk.sys                   Tue Jul 10 04:35:43 2012 (4FFBE95F)
    AtihdW86.sys                Tue Jul 17 03:34:09 2012 (50051571)
    TVALZFL.sys                 Sat Jul 21 18:29:07 2012 (500B2D33)
    RTKVHD64.sys                Tue Jul 24 05:42:48 2012 (500E6E18)
    TVALZ_O.SYS                 Wed Jul 25 19:23:25 2012 (50107FED)
    tdcmdpst.sys                Wed Jul 25 19:41:48 2012 (5010843C)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    Thotkey.sys                 Tue Jul 31 15:22:26 2012 (50183072)
    atikmpag.sys                Wed Aug  8 09:48:21 2012 (50226E25)
    atikmdag.sys                Wed Aug  8 10:32:04 2012 (50227864)
    SynTP.sys                   Thu Aug 16 16:09:43 2012 (502D5387)
    rtwlane.sys                 Thu Aug 23 09:16:07 2012 (50362D17)
    usbfilter.sys               Tue Aug 28 21:27:12 2012 (503D6FF0)
    
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys
    http://www.carrona.org/drivers/driver.php?id=FwLnk.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZFL.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
    http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    Thotkey.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    rtwlane.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
      My System SpecsSystem Spec

  10. #10


    Posts : 4
    Windows 8


    Well I just installed every possible update... but I just am too chicken to run driver verifier because I am not that computer literate. Also I glanced at it and said sometimes it needs to run 36 hours? I need to use my laptop for teaching all week... Perhaps I will get time during the weekend. I will keep you posted.
      My System SpecsSystem Spec

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BSOD System_Service_Exception on new Toshiba laptop
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