Windows 8 and 8.1 Forums


BSOD System Service Exception

  1. #1


    Posts : 7
    Windows 8

    BSOD System Service Exception


    Hello, my friends. Posting here because I desperately need someone to check my dump files to see why my netbook keeps crashing on me a couple times every day. It's only happened while using Google Chrome or Windows (File) Explorer.

    I would have more dump files, but I accidentally deleted them with CCleaner (remembered to turn off that checkbox now). But I still have two from crashes today.

    I'm running Windows 8 on an Acer Aspire One AO725-0687 Netbook with an AMD C-70 APU and 2 GB RAM.

    Included in the attachment are two dump files from the crashes. The BSOD mentions it as being a SYSTEM_SERVICE_EXCEPTION, and the Action Center once claimed that one of the crash occurrences was caused by the AMD video driver and that there was an update available to fix the problem (though I have the latest driver version for it as far as Acer is concerned because AMD doesn't even publish the drivers for the Radeon HD 7290 on their website). Other than that the only thing the action center has told me is that the reliability curve graph took a nose dive. I did re-install the AMD drivers just to be sure.

    Only software I know of having installed before the crashes started occurring was a program called Desktop Restore that saved the position of desktop icons on Windows 7 but apparently didn't work with Windows 8, so I uninstalled it today. Also installed before the crashes started was Quicktime Player and the Windows SkyDrive program that adds the Skydrive folder to the Windows Explorer Library shortcuts.

    Many thanks to whoever would like to analyze these dump files.

    EDIT - Crashed again while Idling on Google Chome after posting this thread - Have another dump file!
    Last edited by TheNobleOne; 19 Feb 2013 at 22:38.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 285
    Windows 8.1 Pro 64 Bit


    Hi and welcome to the forums.

    The BSOD is caused by your Wireless Network Adapter Driver (Broadcom 802.11 Network Adapter wireless driver).

    I did a quick Google search but couldn't find the updated Windows 8 driver on the manufacturer's website.
    Perhaps you can check in Windows Update if the updated drivers are available for you.

    Bugcheck Analysis:

    Code:
    ADDITIONAL_DEBUG_TEXT:  
    You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
    
    FAULTING_MODULE: fffff80205884000 nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4febc551
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    bcmwl63a+5bf31
    fffff880`0753ef31 488b01          mov     rax,qword ptr [rcx]
    
    EXCEPTION_RECORD:  fffff88000b73798 -- (.exr 0xfffff88000b73798)
    ExceptionAddress: fffff8800753ef31 (bcmwl63a+0x000000000005bf31)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    CONTEXT:  fffff88000b72fd0 -- (.cxr 0xfffff88000b72fd0)
    rax=fffffa8002e0b9a0 rbx=fffffa8002f2b6c0 rcx=00fffffa8002e5e0
    rdx=0000000000000000 rsi=000000000000252a rdi=00000000deadbeef
    rip=fffff8800753ef31 rsp=fffff88000b739d0 rbp=fffff88000b73ae0
     r8=fffffa8004cb56f0  r9=0000000000008509 r10=0000000000000014
    r11=fffffa8002f2ba98 r12=0000000000002546 r13=fffffa8003b76996
    r14=fffffa8002e3a010 r15=fffffa8003b76f80
    iopl=0         nv up ei ng nz ac pe nc
    cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010292
    bcmwl63a+0x5bf31:
    fffff880`0753ef31 488b01          mov     rax,qword ptr [rcx] ds:002b:00fffffa`8002e5e0=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  AV
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffffa8002f2b6c0 to fffff8800753ef31
    
    STACK_TEXT:  
    fffff880`00b739d0 fffffa80`02f2b6c0 : fffffa80`02e3a010 00000000`000000a3 00000000`00000001 fffffa80`03b7699c : bcmwl63a+0x5bf31
    fffff880`00b739d8 fffffa80`02e3a010 : 00000000`000000a3 00000000`00000001 fffffa80`03b7699c fffffa80`03b769b4 : 0xfffffa80`02f2b6c0
    fffff880`00b739e0 00000000`000000a3 : 00000000`00000001 fffffa80`03b7699c fffffa80`03b769b4 00000000`0000252a : 0xfffffa80`02e3a010
    fffff880`00b739e8 00000000`00000001 : fffffa80`03b7699c fffffa80`03b769b4 00000000`0000252a fffff802`05924601 : 0xa3
    fffff880`00b739f0 fffffa80`03b7699c : fffffa80`03b769b4 00000000`0000252a fffff802`05924601 fffffa80`01585210 : 0x1
    fffff880`00b739f8 fffffa80`03b769b4 : 00000000`0000252a fffff802`05924601 fffffa80`01585210 fffff802`059478a5 : 0xfffffa80`03b7699c
    fffff880`00b73a00 00000000`0000252a : fffff802`05924601 fffffa80`01585210 fffff802`059478a5 ff000000`00800001 : 0xfffffa80`03b769b4
    fffff880`00b73a08 fffff802`05924601 : fffffa80`01585210 fffff802`059478a5 ff000000`00800001 00000001`04ff0080 : 0x252a
    fffff880`00b73a10 fffffa80`01585210 : fffff802`059478a5 ff000000`00800001 00000001`04ff0080 fffffa80`03b768ac : nt+0xa0601
    fffff880`00b73a18 fffff802`059478a5 : ff000000`00800001 00000001`04ff0080 fffffa80`03b768ac fffff802`ffffdcf0 : 0xfffffa80`01585210
    fffff880`00b73a20 ff000000`00800001 : 00000001`04ff0080 fffffa80`03b768ac fffff802`ffffdcf0 00000000`00000000 : nt+0xc38a5
    fffff880`00b73a28 00000001`04ff0080 : fffffa80`03b768ac fffff802`ffffdcf0 00000000`00000000 fffffa80`02e3a010 : 0xff000000`00800001
    fffff880`00b73a30 fffffa80`03b768ac : fffff802`ffffdcf0 00000000`00000000 fffffa80`02e3a010 fffffa80`02e3a010 : 0x00000001`04ff0080
    fffff880`00b73a38 fffff802`ffffdcf0 : 00000000`00000000 fffffa80`02e3a010 fffffa80`02e3a010 fffffa80`03b768e2 : 0xfffffa80`03b768ac
    fffff880`00b73a40 00000000`00000000 : fffffa80`02e3a010 fffffa80`02e3a010 fffffa80`03b768e2 fffffa80`00000000 : 0xfffff802`ffffdcf0
    
    
    FOLLOWUP_IP: 
    bcmwl63a+5bf31
    fffff880`0753ef31 488b01          mov     rax,qword ptr [rcx]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  bcmwl63a+5bf31
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: bcmwl63a
    
    IMAGE_NAME:  bcmwl63a.sys
    
    STACK_COMMAND:  .cxr 0xfffff88000b72fd0 ; kb
    
    BUCKET_ID:  WRONG_SYMBOLS
    
    Followup: MachineOwner
    ---------
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8


    Thanks a bunch for the analysis (wish I could do that). This is strange because that is the latest Broadcom Driver that I grabbed from Acer's website and have had it installed since January without issues. I'll see if I can revert to a different version tomorrow and check back with a "mark as solved" if that fixes it.

    Thanks.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 285
    Windows 8.1 Pro 64 Bit
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8


    Hmm, so I went to device manager and did "Update Driver." I had a version 6.x.x.x driver there from Broadcom, and Windows "updated" it to a 5.x.x.x version (which fails to automatically connect to Wi-Fi even more frequently than the 6.x.x.x version). But it crashed again today while using Mozilla. Here's another dump file.

    Guess I'll try another driver version or rollback via device manager or something.

    EDIT - Well, I tried uninstalling the 6.x.x.x. driver and re-installing them with another copy of the drivers from Acer's website, but still got a crash. I'll try installing the 5.x.x.x version from Acer's website (rather than via windows) and see what happens. Unfortunately, that version will be more glitchy in auto-connecting to Wi-Fi than the 6.x.x.x version already is.

    Another Dump File:

    EDIT 2 - Uninstalled the 6.x.x.x Broadcom drivers and installed 5.x.x.x drivers from Acer's websire, but still got a BSOD.
    Last edited by TheNobleOne; 21 Feb 2013 at 21:19.
      My System SpecsSystem Spec

  6. #6


    Posts : 3
    Windows 8
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    Windows 8


    Thanks for the reply. That's so funny, I literally just 10 minutes ago found a similar mention of that KB2778344 update causing problems with AMD drivers, so I uninstalled it and hid it as mentioned in that blog. All it took was a google search of ": ntoskrnl.exe (nt+0x7A040) " and I found someone with the exact same dump files here: Windows 8 System Service Exception error - Microsoft Community

    Indeed, these BSOD's didn't start until the date that update came out.

    If I don't get any more BSOD for a few days, I'll come back and marked as solved.

    Thanks!
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Omitting/uninstalling Windows Updates is asking for trouble. There's no telling what reliability/performance/security problems will remain unfixed (and will leave your system vulnerable). Additionally, from what I've seen, Windows Updates are more rigorously tested than most other updates - and as such they are less likely to be the problem on your system.

    I'd suggest that more diagnostics are necessary to nail down the exact cause and to attempt to fix that cause rather than removing Windows Updates. In the case of recent video drivers problems this may entail either updating the video drivers to the latest available version - or by rolling them back to a previously stable version.
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    Windows 8


    I'll agree that I'm not too keen on the idea of uninstalling Windows updates, particularly security updates, but there are only two driver versions for this AMD video card, the latest one being the one I have installed now, and I'm pretty sure I had tried the older one but still got the BSOD's

    After uninstalling the update, I've gotten no more BSOD's, so an incompatibility with the AMD Drivers and whatever changes KB2778344 brought seems to be the problem, and it has caused BSOD for other people with AMD drivers (the Microsoft forums thread I linked to has 8 other people as having this issue).

    At this point, having the update installed would be far more compromising in terms of reliability and performance than having it installed. I can't have this poor netbook crashing three times a day with a BSOD.

    Apparently, we have to wait until Microsoft or AMD releases a fix, though maybe people with a different AMD card can fix the issue by rolling back to older video drivers.
      My System SpecsSystem Spec

  10. #10


    Posts : 18
    Windows 8 Pro x64 with WMC


    Quote Originally Posted by TheNobleOne View Post
    I'll agree that I'm not too keen on the idea of uninstalling Windows updates, particularly security updates, but there are only two driver versions for this AMD video card, the latest one being the one I have installed now, and I'm pretty sure I had tried the older one but still got the BSOD's

    After uninstalling the update, I've gotten no more BSOD's, so an incompatibility with the AMD Drivers and whatever changes KB2778344 brought seems to be the problem, and it has caused BSOD for other people with AMD drivers (the Microsoft forums thread I linked to has 8 other people as having this issue).

    At this point, having the update installed would be far more compromising in terms of reliability and performance than having it installed. I can't have this poor netbook crashing three times a day with a BSOD.

    Apparently, we have to wait until Microsoft or AMD releases a fix, though maybe people with a different AMD card can fix the issue by rolling back to older video drivers.
    Read here: windows 8 bsod ntoskrnl.exe+7a040
    I had a similar problem, but a recent AMD update seems to have fixed my problem. Perhaps It's worth giving it a shot. I am no expert, just a fellow victim.
      My System SpecsSystem Spec

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