Windows 8 and 8.1 Forums


BSOD System Service Exception

  1. #11


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There is a recent Windows update that fixes issues with AMD processors that "might" help. Unfortunately I deleted the email with the link to the topic, so I can't pull it up. It was posted by auggy at the Microsoft Technet forums and I gave it a "Helpful reply" comment this morning (if you care to search for it).

    Also, I've found several problems with the HD audio component in AMD/ATI drivers recently. So I wonder if the "Drivers Only" installation posted at this link might help: ATI video cards - DRIVER ONLY installation procedure


    EDIT: Thank goodness for the History feature. Here's the link to the KB article about the AMD update: A microcode update is available for Windows 8-based computers that use AMD processors

      My System SpecsSystem Spec

  2. #12


    Posts : 7
    Windows 8


    Interesting. I checked my Windows Update history, and it appears that KB2818604 (The microupdate for AMD processors) had been installed one day prior (February 26th) to when I was still having BSOD's and thus uninstalled the KB2778344, so it looks like that update actually didn't fix the issue for my hardware (even if it does mention that it's for "AMD C-Series Processor with AMD Radeon HD Graphics."

    As for the Driver Only installation you mentioned, I can't do that (at least not in the way that post states) because this graphics adapter doesn't use the "
    generic ATI drivers." In fact, the drivers I have for the AMD C-70 APU with HD Radeon 7290 drivers are available only from the Acer website; they don't even exist on AMD's website (go figure).

    However, I think that the installers for the drivers I have actually have the option of omitting the HD Audio Drivers, but aren't those the one for the HDMI? If so, I wouldn't want to do that because I do use the HDMI port.

    Maybe I'll try reinstalling KB2778344 just to see if KB2818604 really does fix the issue.

    Thanks for the help guys.




      My System SpecsSystem Spec

  3. #13


    Posts : 5,139
    Win8.1Pro - Finally!!!


    You can install without the HDMI stuff to see if that helps (just temporarily - for testing).
    Then you'll know if it's the cause of the BSOD or not.
    Then you can go ahead and install everything if you'd like.
      My System SpecsSystem Spec

  4. #14


    Posts : 7
    Windows 8


    Yeah, good idea. Agh but I don't want to see any more BSOD's .

    I might just be lazy and not do anything since even if the HDMI driver is the issue, I'd have to re-install it anyway to use the HDMI port and then keep KB2778344 supressed.

    I'll post here if I try it though.
      My System SpecsSystem Spec

Page 2 of 2 FirstFirst 12
BSOD System Service Exception
Related Threads
Hi, I've had several sporadic BSOD, at first I thought it was my old sound card (Audigy0090). For a couple of days BSOD were more recent and after trying several unofficial drivers, I decided to remove it and use the sound card on the motherboard. Today I have played about 4 hours to "Tropico 5"...
Solved bsod : system service exception(kif.sys) in BSOD Crashes and Debugging
I got a bsod with this message. And the SFdebugFiles are attached as instructed. Thanks in advance. 55860
Solved BSOD Another System Service Exception in BSOD Crashes and Debugging
Hi everyone, as a computer geek normally I'd try and solve it myself but in this situation I'm lost so I'm asking for help. :o Now basically I'll run through how these problems occur. My laptop is Acer AO725 with Windows 8 64 Bit and I upgraded to a Sandisk 128GB Pulse SSD where I cloned the old...
For the past few days I've been getting the BSOD when I'm using the internet. It doesn't matter what browser I'm using, because I've tested Chrome, Firefox, and Opera and received frequent crashes on all three. Usually I'll get around 2 to 5 crashes every day and I have no idea why. Every single...
BSOD 0x03b System Service Exception in BSOD Crashes and Debugging
I get random BSODs please check my dump file what does it mean? it says it involves the win32k.sys and ntoskrnl.exe.Bugcheck error code 0x03b System Service Exception Here's the SF diagnostic tool zip file - https://dl.dropbox.com/u/24822391/Hpw8s.zip It's an hp pavillion netbook dm1 Windows...
BSOD: System Service Exception in BSOD Crashes and Debugging
Hi everyone. I am hoping i can get to the bottom of what causing this issues on my computer. I started having this BSOD 2 weeks ago. At first they were very infrequent thus I wasn't paying much attention to them. But as they began happening once every two to four days, I decided to check online for...
Hi there... I hope you can help me... I have ASUS 1215B and I installed Windows 8 2 times on it. When first time I installed Windows 8, I always get BSOD which caused by ntoskrnl.exe (when I checked on BlueScreen Viewer) and I can't get calculating of Windows Experience Index. From The First...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook