Windows 8 and 8.1 Forums

5 BSOD this morning

  1. #11


    I ran a Troubleshooter on the hardware and Windows update. The former detected a problem with the Win Update in that is was set to not automatically update to new drivers. After running the troubleshooter on Win Update it said it both discovered the problem and fixed it so I'm hoping very much that this was the issue. So far so good.

      My System SpecsSystem Spec

  2. #12


    India
    Posts : 285
    Windows 8.1 Pro 64 Bit


    That's great. Lets hope it works.
    I m at work so cannot view the dump files. Will check it when I m home.
      My System SpecsSystem Spec

  3. #13


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Can you boot to any other disks? To test, try one of the hard drive diagnostics here: Hard Drive Diagnostic Procedure

    Traces of your antivirus in one of the dumps. I'd suggest 2 things:
    1) run a couple of these free scans to make sure that nothing has gotten by your current protection: Free Online AntiMalware Resources
    2) download a fresh copy of your antivirus, then uninstall the current copy - then install the freshly downloaded copy, update it, and perform a full-scan (just in case)

    Please uninstall the Cyberlink software due to it's age:
    CLVirtualDrive.sys Mon Dec 26 05:26:47 2011 (4EF87617)
    CyberLink Virtual Device Driver
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    Since Driver Verifier didn't pickup any problems with 3rd party drivers - then we presume that 3rd party drivers aren't to be blamed. This leaves us with hardware or Windows problems. Since you have issues booting from a disk, we have to wonder if there's an issue with your CD/DVD drive (or maybe your BIOS?). Testing the drive with other bootable disks will give you a clue. If the system fails to boot from other disks, then try removing the disk from the system to see if that stops the problems that you're having.'


    Debug session time: Sat Feb 16 07:53:43.759 2013 (UTC - 8:00)
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021613-37299-01.dmp]
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime: 0 days 2:35:41.051
    Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 11cd5c000, fffff8801bb39fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Bugcheck code 0000003B
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000011cd5c000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801bb39fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR: 0x3B
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
    PROCESS_NAME: firefox.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
    BiosVersion = 8.02
    BiosReleaseDate = 08/10/2012
    SystemManufacturer = Hewlett-Packard
    SystemProductName = 20-b013w
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sun Feb 17 08:17:54.003 2013 (UTC - 8:00)
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021713-20670-01.dmp]
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime: 0 days 1:43:55.308
    Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 11d298000, fffff8801a2e5fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Bugcheck code 0000003B
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000011d298000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801a2e5fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR: 0x3B
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
    PROCESS_NAME: firefox.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
    BiosVersion = 8.02
    BiosReleaseDate = 08/10/2012
    SystemManufacturer = Hewlett-Packard
    SystemProductName = 20-b013w
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sun Feb 17 09:07:53.954 2013 (UTC - 8:00)
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021713-20701-01.dmp]
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime: 0 days 0:49:28.259
    Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 2ba10000, fffff88006bf0fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Bugcheck code 0000003B
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000002ba10000, Address of the instruction which caused the bugcheck
    Arg3: fffff88006bf0fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR: 0x3B
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
    PROCESS_NAME: firefox.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
    BiosVersion = 8.02
    BiosReleaseDate = 08/10/2012
    SystemManufacturer = Hewlett-Packard
    SystemProductName = 20-b013w
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sun Feb 17 06:25:26.006 2013 (UTC - 8:00)
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021713-21699-01.dmp]
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime: 0 days 0:40:24.311
    Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 2944e000, fffff88019e36fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Bugcheck code 0000003B
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000002944e000, Address of the instruction which caused the bugcheck
    Arg3: fffff88019e36fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR: 0x3B
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
    PROCESS_NAME: firefox.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
    BiosVersion = 8.02
    BiosReleaseDate = 08/10/2012
    SystemManufacturer = Hewlett-Packard
    SystemProductName = 20-b013w
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sun Feb 17 05:41:56.594 2013 (UTC - 8:00)
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021713-22027-01.dmp]
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime: 0 days 21:47:37.593
    Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 4f829000, fffff8801a894fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Bugcheck code 0000003B
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000004f829000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801a894fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR: 0x3B
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
    PROCESS_NAME: firefox.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
    BiosVersion = 8.02
    BiosReleaseDate = 08/10/2012
    SystemManufacturer = Hewlett-Packard
    SystemProductName = 20-b013w
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sun Feb 17 06:33:29.844 2013 (UTC - 8:00)
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021713-27986-01.dmp]
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime: 0 days 0:07:35.149
    Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 12b26c000, fffff880199f6fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Bugcheck code 0000003B
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000012b26c000, Address of the instruction which caused the bugcheck
    Arg3: fffff880199f6fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR: 0x3B
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
    PROCESS_NAME: firefox.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
    BiosVersion = 8.02
    BiosReleaseDate = 08/10/2012
    SystemManufacturer = Hewlett-Packard
    SystemProductName = 20-b013w
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sun Feb 17 14:26:33.412 2013 (UTC - 8:00)
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021713-51714-01.dmp]
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime: 0 days 3:02:03.929
    Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 13520d000, fffff88019b801c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Bugcheck code 0000003B
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000013520d000, Address of the instruction which caused the bugcheck
    Arg3: fffff88019b801c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR: 0x3B
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
    PROCESS_NAME: explorer.exe
    FAILURE_BUCKET_ID: 0x3B_VRF_win32k!SURFACE::bDeleteSurface
    BiosVersion = 8.02
    BiosReleaseDate = 08/10/2012
    SystemManufacturer = Hewlett-Packard
    SystemProductName = 20-b013w
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Mon Feb 18 05:46:22.148 2013 (UTC - 8:00)
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021813-20716-01.dmp]
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime: 0 days 10:10:00.224
    Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 9acc1000, fffff8801bb7efc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Bugcheck code 0000003B
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000009acc1000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801bb7efc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR: 0x3B
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
    PROCESS_NAME: firefox.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
    BiosVersion = 8.02
    BiosReleaseDate = 08/10/2012
    SystemManufacturer = Hewlett-Packard
    SystemProductName = 20-b013w
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    *** 3rd PARTY DRIVER LIST ***
    *** 3rd PARTY DRIVER LIST ***


    CLVirtualDrive.sys Mon Dec 26 05:26:47 2011 (4EF87617)
    RTKVHD64.sys Tue Jul 3 03:51:24 2012 (4FF2CEAC)
    Rt630x64.sys Tue Jun 12 06:37:53 2012 (4FD74631)
    RtsPStor.sys Tue Jul 3 18:52:57 2012 (4FF3A1F9)
    aswFsBlk.SYS Tue Oct 30 15:43:04 2012 (509057F8)
    aswMonFlt.sys Tue Oct 30 15:43:09 2012 (509057FD)
    aswSP.SYS Tue Oct 30 15:44:06 2012 (50905836)
    aswSnx.SYS Tue Oct 30 15:44:08 2012 (50905838)
    aswnet.sys Sun Nov 4 02:12:57 2012 (50963FA9)
    aswrdr2.sys Mon Oct 8 01:23:43 2012 (50728D8F)
    atikmdag.sys Wed Aug 8 07:32:04 2012 (50227864)
    atikmpag.sys Wed Aug 8 06:48:21 2012 (50226E25)
    dump_storahci.sys Wed Jul 25 19:30:35 2012 (5010ABCB)
    netr28x.sys Fri Jul 13 06:52:57 2012 (50002839)
    usbfilter.sys Fri Mar 30 20:48:56 2012 (4F767EA8)



    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
    http://www.carrona.org/drivers/driver.php?id=aswFsBlk.SYS
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.SYS
    http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS
    http://www.carrona.org/drivers/driver.php?id=aswnet.sys
    aswrdr2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
      My System SpecsSystem Spec

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5 BSOD this morning
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