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Whea_uncorrectable_error (124) processor_cache

  1. #1


    Posts : 1
    Windows 8 pro

    Whea_uncorrectable_error (124) processor_cache


    Hello EightForum!
    I have been tracking down this Bugcheck error and from my research I get the feeling I have a processor problem. I just put this system together and everything seemed to come together nicely except when I tried to install the latest Sonicwall Global VPN client. It conflicted with my USB wireless adapter, caused temporary freezing, sometime it would make the wireless useless. I finally got these two working together nicely and I started getting these bugcheck 124 errors. Or at least these were the errors I was trapping. The first couple of WHEAs' I ignored as it is windows after all. But when it kept happening at random, it was time to determine what was going on. Just an FYI, I have to use the Sonicwall VPN client for my work so if that is the problem I will have to go back to 7 (sigh). I actually like 8(most of the time).

    Any help you can provide will be greatly appreciated!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    You have a NETGEAR A6200 WiFi Adapter:
    I do not recommend using wireless USB network devices. Especially in Win7/Win8 systems.
    These wireless USB devices have many issues with Win7(and I suspect with Win8) - using Vista drivers with them is almost sure to cause a BSOD.
    Should you want to keep using these devices, be sure to have Win7/Win8 drivers - DO NOT use Vista drivers!!!
    An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.
    Here's some suggestions:
    - Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
    - Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
    - Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
    - Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
    - Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
    ....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
    - Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
    It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
    06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
    29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
    10 Nov 2012 - I'm seeing an upswing in SSD errors - but most appear due to older storage controller drivers. I strongly suggest NOT using storage controller drivers that don't date from 2012 (if none are available, don't connect an SSD to that controller)
    05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cra...tml#post169956
    This device is disabled:
    SonicWALL Virtual NIC ROOT\SWVNIC\0000 This device is disabled.
    Please re-enable the device, then update it, then re-disable it if so desired


    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :
    swvnic.sys Sun Feb 22 19:04:50 2009 (49A21252)
    SonicWALL Virtual NIC
    swvnic.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    AsUpIO.sys Mon Aug 2 19:47:59 2010 (4C57835F)
    ASUS hardware monitoring software related
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

    ICCWDT.sys Wed Aug 18 01:27:45 2010 (4C6B9981)
    Intel(R) Watchdog Timer Driver
    http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys

    ALSysIO64.sys Sat Jul 9 17:27:45 2011 (4E18F201)
    Core Temp - CPU temperature monitor
    http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys

    dne64x.sys Wed Jul 27 23:34:16 2011 (4E3102E8)
    Citrix Deterministic Network Enhancer Miniport or Cisco Systems VPN Client
    http://www.carrona.org/drivers/driver.php?id=dne64x.sys

    ASUSFILTER.sys Tue Sep 20 08:46:33 2011 (4E78B559)
    ASUS USB Hub filter driver
    http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys

    Rt630x64.sys Wed Oct 19 05:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

    AiChargerPlus.sys Wed Apr 18 18:17:35 2012 (4F8F67AF)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Feb 14 13:31:18.354 2013 (UTC - 8:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021413-7093-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 2:18:31.021
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa801a336028, be200000, 21136}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa801a336028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000021136, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel__UNKNOWN
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  0812
      BIOS Release Date             08/01/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Feb 15 18:12:45.760 2013 (UTC - 8:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021513-8593-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 10:58:50.426
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa801a338028, be200000, 21136}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa801a338028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000021136, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_GenuineIntel__UNKNOWN
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  0812
      BIOS Release Date             08/01/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Feb 14 13:31:18.354 2013 (UTC - 8:00)**************************
    swvnic.sys                  Sun Feb 22 19:04:50 2009 (49A21252)
    AsUpIO.sys                  Mon Aug  2 19:47:59 2010 (4C57835F)
    ICCWDT.sys                  Wed Aug 18 01:27:45 2010 (4C6B9981)
    ALSysIO64.sys               Sat Jul  9 17:27:45 2011 (4E18F201)
    dne64x.sys                  Wed Jul 27 23:34:16 2011 (4E3102E8)
    ASUSFILTER.sys              Tue Sep 20 08:46:33 2011 (4E78B559)
    Rt630x64.sys                Wed Oct 19 05:12:55 2011 (4E9EBEC7)
    truecrypt.sys               Tue Feb  7 01:09:36 2012 (4F30EA50)
    dump_truecrypt.sys          Tue Feb  7 01:09:36 2012 (4F30EA50)
    SWIPsec.sys                 Tue Apr  3 13:24:42 2012 (4F7B5C8A)
    AiChargerPlus.sys           Wed Apr 18 18:17:35 2012 (4F8F67AF)
    GEARAspiWDM.sys             Thu May  3 12:56:17 2012 (4FA2E2E1)
    TurboB.sys                  Wed May 30 13:10:44 2012 (4FC67EC4)
    ndisrd.sys                  Wed May 30 20:03:33 2012 (4FC6DF85)
    RTKVHD64.sys                Tue Jun 12 03:02:32 2012 (4FD713B8)
    HECIx64.sys                 Mon Jul  2 15:14:58 2012 (4FF21D62)
    dump_storahci.sys           Wed Jul 25 19:30:35 2012 (5010ABCB)
    asmtxhci.sys                Mon Aug 20 05:28:15 2012 (50322D5F)
    asmthub3.sys                Mon Aug 20 05:28:29 2012 (50322D6D)
    ASUSwh.sys                  Mon Aug 20 07:40:30 2012 (50324C5E)
    ASUScr.sys                  Mon Aug 20 07:40:33 2012 (50324C61)
    ASUSumsc.sys                Mon Aug 20 07:40:39 2012 (50324C67)
    ASUSstpt.sys                Mon Aug 20 07:40:46 2012 (50324C6E)
    AsIO.sys                    Wed Aug 22 02:54:47 2012 (5034AC67)
    avgrkx64.sys                Thu Sep 13 17:41:40 2012 (50527D44)
    point64.sys                 Tue Sep 18 03:18:08 2012 (50584A60)
    avgloga.sys                 Thu Sep 20 18:23:51 2012 (505BC1A7)
    avgldx64.sys                Mon Oct  1 18:05:50 2012 (506A3DEE)
    nvlddmkm.sys                Tue Oct  2 11:21:13 2012 (506B3099)
    avgidsha.sys                Sun Oct 14 18:22:54 2012 (507B656E)
    RsFx0201.sys                Fri Oct 19 14:16:40 2012 (5081C338)
    avgidsdrivera.sys           Mon Oct 22 03:47:11 2012 (5085242F)
    cpuz136_x64.sys             Sat Oct 27 10:24:41 2012 (508C18D9)
    intelppm.sys                Mon Nov  5 19:55:02 2012 (50988A16)
    avgmfx64.sys                Thu Nov 15 14:03:50 2012 (50A566C6)
    bcmwlhigh63a.sys            Fri Nov 16 06:08:28 2012 (50A648DC)
    avgwfpa.sys                 Mon Nov 26 14:09:35 2012 (50B3E89F)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Feb 15 18:12:45.760 2013 (UTC - 8:00)**************************
    bcmwlhigh664.sys            Tue Jul 31 01:11:20 2012 (50179328)
    
    swvnic.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
    http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
    http://www.carrona.org/drivers/driver.php?id=dne64x.sys
    http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=truecrypt.sys
    dump_truecrypt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    SWIPsec.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=TurboB.sys
    http://www.carrona.org/drivers/driver.php?id=ndisrd.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
    http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
    http://www.carrona.org/drivers/driver.php?id=ASUSwh.sys
    http://www.carrona.org/drivers/driver.php?id=ASUScr.sys
    http://www.carrona.org/drivers/driver.php?id=ASUSumsc.sys
    http://www.carrona.org/drivers/driver.php?id=ASUSstpt.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
    http://www.carrona.org/drivers/driver.php?id=point64.sys
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
    RsFx0201.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
    http://www.carrona.org/drivers/driver.php?id=cpuz136_x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
    bcmwlhigh63a.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwlhigh664.sys
      My System SpecsSystem Spec

Whea_uncorrectable_error (124) processor_cache
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