Windows 8 and 8.1 Forums

BSOD opening different browsers

  1. #1

    BSOD opening different browsers

    in past few days i'm continuously experiencing BSD crash due to clicking on firefox, chrome and even excel!
    i don't know what's the main problem so i uploaded all dump files to my dropbox
    can any one please help me?

      My System SpecsSystem Spec

  2. #2

    Posts : 285
    Windows 8.1 Pro 64 Bit

    Do you use any ZoneAlarm security software?

    Bugcheck analysis:

    You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
    MODULE_NAME: afd
    FAULTING_MODULE: fffff8028e66d000 nt
    TRAP_FRAME:  fffff88008be0cd0 -- (.trap 0xfffff88008be0cd0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffffa8004d4b840 rbx=0000000000000000 rcx=0000000000000003
    rdx=fffff88008fb8860 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88004a58c3f rsp=fffff88008be0e60 rbp=fffff88008be0ea0
     r8=fffff88008be0e88  r9=0000000000000000 r10=fffffa8004adf528
    r11=fffffa8004c1d7c0 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    fffff880`04a58c3f ??              ???
    Resetting default scope
    EXCEPTION_RECORD:  fffff88008be0c28 -- (.exr 0xfffff88008be0c28)
    ExceptionAddress: fffff88004a58c3f (afd+0x0000000000058c3f)
       ExceptionCode: c0000409 (Security check failure or stack buffer overrun)
      ExceptionFlags: 00000001
    NumberParameters: 1
       Parameter[0]: 0000000000000003
    BUGCHECK_STR:  0x139
    LAST_CONTROL_TRANSFER:  from fffff8028e6e7669 to fffff8028e6e8340
    fffff880`08be0e60 fffffa80`04d78350 : 00000000`00000000 00000000`00000002 fffffa80`06188040 00000100`007f6cc1 : afd+0x58c3f
    fffff880`08be0e68 00000000`00000000 : 00000000`00000002 fffffa80`06188040 00000100`007f6cc1 fffff880`08fb8678 : 0xfffffa80`04d78350
    STACK_COMMAND:  .trap 0xfffff88008be0cd0 ; kb
    fffff880`04a58c3f ??              ???
    SYMBOL_NAME:  afd+58c3f
    FOLLOWUP_NAME:  MachineOwner
    IMAGE_NAME:  afd.sys
    Followup: MachineOwner
    Things to do:
    Make sure Windows is up-to date.
    Uninstall any zonealarm or endpoint security software or toolbars.
    Open a elevated command prompt. To do that, right click on command prompt and click Run as Adminstrator.
    Type the below command and press Enter.

    netsh winsock reset
    Then reboot your computer.

    Let us know if that helped.

      My System SpecsSystem Spec

BSOD opening different browsers
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