Windows 8 and 8.1 Forums


BSOD opening different browsers

  1. #1

    BSOD opening different browsers


    hello
    in past few days i'm continuously experiencing BSD crash due to clicking on firefox, chrome and even excel!
    i don't know what's the main problem so i uploaded all dump files to my dropbox
    can any one please help me?
    thanks
    https://www.dropbox.com/sh/ura6cuf7rna2bbu/6rpIq43WsJ

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 285
    Windows 8.1 Pro 64 Bit


    Do you use any ZoneAlarm security software?

    Bugcheck analysis:

    Code:
    ADDITIONAL_DEBUG_TEXT:  
    You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
    
    MODULE_NAME: afd
    
    FAULTING_MODULE: fffff8028e66d000 nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  509889c6
    
    TRAP_FRAME:  fffff88008be0cd0 -- (.trap 0xfffff88008be0cd0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffffa8004d4b840 rbx=0000000000000000 rcx=0000000000000003
    rdx=fffff88008fb8860 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88004a58c3f rsp=fffff88008be0e60 rbp=fffff88008be0ea0
     r8=fffff88008be0e88  r9=0000000000000000 r10=fffffa8004adf528
    r11=fffffa8004c1d7c0 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    afd+0x58c3f:
    fffff880`04a58c3f ??              ???
    Resetting default scope
    
    EXCEPTION_RECORD:  fffff88008be0c28 -- (.exr 0xfffff88008be0c28)
    ExceptionAddress: fffff88004a58c3f (afd+0x0000000000058c3f)
       ExceptionCode: c0000409 (Security check failure or stack buffer overrun)
      ExceptionFlags: 00000001
    NumberParameters: 1
       Parameter[0]: 0000000000000003
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x139
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff8028e6e7669 to fffff8028e6e8340
    
    STACK_TEXT:  
    fffff880`08be0e60 fffffa80`04d78350 : 00000000`00000000 00000000`00000002 fffffa80`06188040 00000100`007f6cc1 : afd+0x58c3f
    fffff880`08be0e68 00000000`00000000 : 00000000`00000002 fffffa80`06188040 00000100`007f6cc1 fffff880`08fb8678 : 0xfffffa80`04d78350
    
    
    STACK_COMMAND:  .trap 0xfffff88008be0cd0 ; kb
    
    FOLLOWUP_IP: 
    afd+58c3f
    fffff880`04a58c3f ??              ???
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  afd+58c3f
    
    FOLLOWUP_NAME:  MachineOwner
    
    IMAGE_NAME:  afd.sys
    
    BUCKET_ID:  WRONG_SYMBOLS
    
    Followup: MachineOwner
    ---------
    Things to do:
    Make sure Windows is up-to date.
    Uninstall any zonealarm or endpoint security software or toolbars.
    Open a elevated command prompt. To do that, right click on command prompt and click Run as Adminstrator.
    Type the below command and press Enter.

    Code:
    netsh winsock reset
    Then reboot your computer.

    Let us know if that helped.

    Dinesh.
      My System SpecsSystem Spec

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