Windows 8 and 8.1 Forums


BSOD 0x03b System Service Exception

  1. #11


    Posts : 9
    Windows 8

    Bsod againnnn


    Here's the link to the dump files - https://dl.dropbox.com/u/24822391/hpw8s-bsod3.zip
    Now I tried uninstalling programs. Uninstalled auslogics registry cleaner, auglogics disk defragmenter, and my other broadband program (huawei). I will now also update my audio driver.

    sigh I wonder what can solve this. I should've bought a laptop with windows 7 instead.

    ***update*** 22:00
    I encountered 2 more crashes right after updating IDT Audio driver & HP CoolSense and uninstalling all the programs mentioned above.
    Here's the link to the latest dump files - https://dl.dropbox.com/u/24822391/hpw8s-bsod4.zip

    As of 22:00, I've updated the following drivers:
    IDT High-Definition (HD) Audio Driver - 2012-11-06 , Version:6.10.6425.0
    HP CoolSense Technology - 2012-12-03 , Version:2.10.51
    HP Software Framework - 2012-10-25 , Version:4.6.8.1
    HP Notebook System BIOS Update (AMD Processors) - 2013-01-22 , Version:F.24

    ***update*** 00:32
    Got another BSOD just after the updates above - Here's the dump file - https://dl.dropbox.com/u/24822391/022113-20826-01.dmp

    Finished installing the following:
    Cyberlink Media Suite Software - 2013-01-31 , Version:10.0.2.2114
    HP Support Assistant - 2012-09-09 , Version:7.0.39.15
    Auslogics Registry Cleaner (w8 compatible)
    Auslogics Disk Defragmenter (w8 compatible)

    Also ran Registry fix.
    Last edited by Hpw8s; 21 Feb 2013 at 11:42.

      My System SpecsSystem Spec

  2. #12


    Posts : 9
    Windows 8

    Another one today :(


    Here's the link to today's dump file https://dl.dropbox.com/u/24822391/022213-21808-01.dmp

    Same ntoskrnl.exe cause. Had chrome, excel, utorrent, and connectify running when it happened.
      My System SpecsSystem Spec

  3. #13


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I tend to leave things alone unless I have a reason to update them.
    Let's just wait for now and see if you have further BSOD's
    Just FYI - your ZTE stuff is still outdated - but let's see if it's going to work out for you.

    I include this just in case the BSOD's return. Don't do any of it unless they do return.

    Only 329 mB of free RAM - this is severely hurting your system performance. Please consider upgrading your RAM to at least 4 gB. If unable to upgrade the RAM, make sure that you only run one program at a time and that you trim the system startups and system tray to remove any running programs (in order to conserve RAM).

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ZTEusbmdm6k.sys Thu Oct 8 23:46:09 2009 (4ACEB201)
    ZTE Proprietary USB Driver - likely a USB Modem
    http://www.carrona.org/drivers/driver.php?id=ZTEusbmdm6k.sys

    ZTEusbnmea.sys Thu Oct 8 23:46:09 2009 (4ACEB201)
    ZTE NMEA Port - likely a USB Modem
    http://www.carrona.org/drivers/driver.php?id=ZTEusbnmea.sys

    ZTEusbser6k.sys Thu Oct 8 23:46:09 2009 (4ACEB201)
    ZTE Diagnostic Port - likely a USB Modem
    http://www.carrona.org/drivers/driver.php?id=ZTEusbser6k.sys

    cnnctfy2.sys Fri Jun 24 11:29:01 2011 (4E04AD3D)
    Connectify NDIS Driver
    http://www.carrona.org/drivers/driver.php?id=cnnctfy2.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Feb 21 01:33:33.929 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022113-21106-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 5:26:37.050
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 36108000, fffff8801902ffc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000036108000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801902ffc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.13
      BIOS Release Date             09/11/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dm1 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Feb 20 08:58:51.525 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022013-22323-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 3:53:18.646
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 47e8e000, fffff8801a821fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000047e8e000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801a821fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.13
      BIOS Release Date             09/11/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dm1 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Feb 21 01:33:33.929 2013 (UTC - 5:00)**************************
    ZTEusbmdm6k.sys              Thu Oct  8 23:46:09 2009 (4ACEB201)
    ZTEusbnmea.sys               Thu Oct  8 23:46:09 2009 (4ACEB201)
    ZTEusbser6k.sys              Thu Oct  8 23:46:09 2009 (4ACEB201)
    cnnctfy2.sys                 Fri Jun 24 11:29:01 2011 (4E04AD3D)
    Rt630x64.sys                 Tue Jun 12 09:37:53 2012 (4FD74631)
    RtsUStor.sys                 Wed Jun 13 06:09:12 2012 (4FD866C8)
    BtAudioBus.sys               Thu Jun 14 23:17:09 2012 (4FDAA935)
    appexDrv.sys                 Sun Jun 17 01:00:54 2012 (4FDD6486)
    usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
    stwrt64.sys                  Sat Jul 21 09:36:42 2012 (500AB06A)
    netr28x.sys                  Wed Aug  8 10:27:28 2012 (50227750)
    rtbth.sys                    Thu Aug  9 02:41:29 2012 (50235B99)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    amd_sata.sys                 Sun Sep  2 22:16:17 2012 (504412F1)
    amd_xata.sys                 Sun Sep  2 22:16:20 2012 (504412F4)
    hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
    Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
    AtihdW86.sys                 Wed Dec 12 12:20:30 2012 (50C8BCDE)
    atikmpag.sys                 Wed Dec 19 14:32:55 2012 (50D21667)
    atikmdag.sys                 Wed Dec 19 15:38:55 2012 (50D225DF)
    
    http://www.carrona.org/drivers/driver.php?id=ZTEusbmdm6k.sys
    http://www.carrona.org/drivers/driver.php?id=ZTEusbnmea.sys
    http://www.carrona.org/drivers/driver.php?id=ZTEusbser6k.sys
    http://www.carrona.org/drivers/driver.php?id=cnnctfy2.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
    BtAudioBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    rtbth.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  4. #14


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Didn't get anything past the first page of posts. Ran this dump just before I left for work. Got the same basic error again. Please run Driver Verifier according to these instructions: Driver Verifier Settings

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ZTEusbmdm6k.sys Thu Oct 8 23:46:09 2009 (4ACEB201)
    ZTE Proprietary USB Driver - likely a USB Modem
    http://www.carrona.org/drivers/driver.php?id=ZTEusbmdm6k.sys

    ZTEusbnmea.sys Thu Oct 8 23:46:09 2009 (4ACEB201)
    ZTE NMEA Port - likely a USB Modem
    http://www.carrona.org/drivers/driver.php?id=ZTEusbnmea.sys

    cnnctfy2.sys Fri Jun 24 11:29:01 2011 (4E04AD3D)
    Connectify NDIS Driver
    http://www.carrona.org/drivers/driver.php?id=cnnctfy2.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Feb 22 04:08:34.196 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022213-21808-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 6:38:05.317
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 3dd62000, fffff8801b7c1fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000003dd62000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801b7c1fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.24
      BIOS Release Date             01/09/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dm1 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Feb 22 04:08:34.196 2013 (UTC - 5:00)**************************
    ZTEusbmdm6k.sys              Thu Oct  8 23:46:09 2009 (4ACEB201)
    ZTEusbnmea.sys               Thu Oct  8 23:46:09 2009 (4ACEB201)
    cnnctfy2.sys                 Fri Jun 24 11:29:01 2011 (4E04AD3D)
    Rt630x64.sys                 Tue Jun 12 09:37:53 2012 (4FD74631)
    RtsUStor.sys                 Wed Jun 13 06:09:12 2012 (4FD866C8)
    BtAudioBus.sys               Thu Jun 14 23:17:09 2012 (4FDAA935)
    appexDrv.sys                 Sun Jun 17 01:00:54 2012 (4FDD6486)
    usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
    rtbth.sys                    Thu Aug  9 02:41:29 2012 (50235B99)
    stwrt64.sys                  Sun Aug 19 22:51:39 2012 (5031A63B)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    amd_sata.sys                 Sun Sep  2 22:16:17 2012 (504412F1)
    amd_xata.sys                 Sun Sep  2 22:16:20 2012 (504412F4)
    hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
    Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
    netr28x.sys                  Tue Sep 25 04:10:07 2012 (506166DF)
    AtihdW86.sys                 Wed Dec 12 12:20:30 2012 (50C8BCDE)
    atikmpag.sys                 Wed Dec 19 14:32:55 2012 (50D21667)
    atikmdag.sys                 Wed Dec 19 15:38:55 2012 (50D225DF)
    
    http://www.carrona.org/drivers/driver.php?id=ZTEusbmdm6k.sys
    http://www.carrona.org/drivers/driver.php?id=ZTEusbnmea.sys
    http://www.carrona.org/drivers/driver.php?id=cnnctfy2.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
    BtAudioBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    rtbth.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  5. #15


    Posts : 9
    Windows 8


    Thanks for your replies usasma Really appreciate it.

    I haven't had any BSODs for 2 days now. I looked up the other posts here and found out a windows update that caused bsods for other w8 users. I uninstalled KB2778344 and so far I think I'm stable.

    Haven't updated the drivers you mentioned yet. I still couldn't find the driver for the old zte modem i have (I tried searching in the websites you gave, but no luck). I'll see if I get any bsods after this. Maybe I can get by.
      My System SpecsSystem Spec

Page 2 of 2 FirstFirst 12
BSOD 0x03b System Service Exception
Related Threads
Hi, I've had several sporadic BSOD, at first I thought it was my old sound card (Audigy0090). For a couple of days BSOD were more recent and after trying several unofficial drivers, I decided to remove it and use the sound card on the motherboard. Today I have played about 4 hours to "Tropico 5"...
Solved bsod : system service exception(kif.sys) in BSOD Crashes and Debugging
I got a bsod with this message. And the SFdebugFiles are attached as instructed. Thanks in advance. 55860
Solved BSOD Another System Service Exception in BSOD Crashes and Debugging
Hi everyone, as a computer geek normally I'd try and solve it myself but in this situation I'm lost so I'm asking for help. :o Now basically I'll run through how these problems occur. My laptop is Acer AO725 with Windows 8 64 Bit and I upgraded to a Sandisk 128GB Pulse SSD where I cloned the old...
Solved BSOD System Service Exception in BSOD Crashes and Debugging
Hello, my friends. Posting here because I desperately need someone to check my dump files to see why my netbook keeps crashing on me a couple times every day. It's only happened while using Google Chrome or Windows (File) Explorer. I would have more dump files, but I accidentally deleted them...
For the past few days I've been getting the BSOD when I'm using the internet. It doesn't matter what browser I'm using, because I've tested Chrome, Firefox, and Opera and received frequent crashes on all three. Usually I'll get around 2 to 5 crashes every day and I have no idea why. Every single...
BSOD: System Service Exception in BSOD Crashes and Debugging
Hi everyone. I am hoping i can get to the bottom of what causing this issues on my computer. I started having this BSOD 2 weeks ago. At first they were very infrequent thus I wasn't paying much attention to them. But as they began happening once every two to four days, I decided to check online for...
Hi there... I hope you can help me... I have ASUS 1215B and I installed Windows 8 2 times on it. When first time I installed Windows 8, I always get BSOD which caused by ntoskrnl.exe (when I checked on BlueScreen Viewer) and I can't get calculating of Windows Experience Index. From The First...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook