Windows 8 and 8.1 Forums


  1. #1

    Posts : 1
    Windows 8 64-bit


    Hello everyone,

    After searching through all of these posts I have not come to a conclusion on why I am receiving this error. I do realize it is common and that many people have been able to solve it. However, I have not been successful thus far. Therefore, I am asking for you all to take a look at my problem and see if you can find a solution.

    Thank you in Advance!
    - Shadolesknight

    Sony Vaio
    8 GB Memory
    500GB HD
    Intel i7 Quad-Core
    2 GB Dedicated Radeon Graphics

    Attached is the complete dump-file folder.

      My System SpecsSystem Spec

  2. #2

    Posts : 108
    Windows 8 Pro 64bit

    Your mini-dumps don't appear to be pointing into anything specific.

    You do have a number of out-of-date drivers on your system that could be causing the BSODs. You should either update these drivers to Windows 8 64bit versions or remove/un-install them if un-needed:

    Sftvollh.sys, Sftfslh.sys, Sftplaylh.sys, Sftredirlh.sys - Microsoft Application Virtualization (App-V) driver: Driver Reference Table (Please un-install this application for testing purposes)
    - ArcSoft Magic-i Visual Effect: Driver Reference Table (Please un-install this application for testing purposes)
    SmartDefragDriver.sys - Smart Defrag: Driver Reference Table (Please un-install this application for testing purposes)
    - Intel Storage drivers: Driver Reference Table
    HECIx64.sys - Intel Management Engine Interface: Driver Reference Table
    SFEP.sys - Sony Firmware Extension Parser driver - 2007: Driver Reference Table (Please un-install this known BSOD creator)
    - ATI Function Driver for HD Audio Service: Driver Reference Table

    Please update your drivers using your PC manufacturers website, select Windows 8 64bit as OS:

    Sony eSupport - SVE151190X - Support

    This should include the System Components/Intel® Management Engine Interface, System Components/Intel® SATA Driver, Motherboard/Intel® Chipset Driver, Video/AMD Graphics Driver. Update anything else you think might need updating.
      My System SpecsSystem Spec

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