Windows 8 and 8.1 Forums


Random Windows 8 BSODs Started Today

  1. #11


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sometimes it takes several tries to find the culprit. We'll keep working at it until we don't see any progress.
    I've been working on performing comparisons between systems - but it's not working out all that well. Too many variables for one person to figure out. I'm not giving up on it just yet, but it's not at the top of my list of priorities.

    One of the latest dumps blames your antivirus. Please:
    - download a fresh copy of the antivirus
    - uninstall the current version of the antivirus from your system
    - install the freshly downloaded copy
    - IMMEDIATELY update the definitions
    - perform a full scan of the system
    - monitor for further BSOD's

    Remote assistance drivers are still present (LogMeIn). Please try removing them again - both from Control Panel and Device Manager.
    If not able, please post back for more detailed removal instructions.

    The older Logitech drivers are repeatedly showing up also. Please uninstall all Logitech software and see if that stops the BSOD's. If you wish to reinstall it, please do so after the system has been stabilized.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Feb 16 17:37:23.665 2013 (UTC - 8:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021613-27534-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 1:03:06.038
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 54e11000, fffff8801844bfc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000054e11000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801844bfc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  V1.11
      BIOS Release Date             09/25/2012
      Manufacturer                  Acer
      Product Name                  AO722
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Feb 16 15:13:59.964 2013 (UTC - 8:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021613-27768-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 1:05:19.344
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 452e8000, fffff880183a9fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 00000000452e8000, Address of the instruction which caused the bugcheck
    Arg3: fffff880183a9fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  V1.11
      BIOS Release Date             09/25/2012
      Manufacturer                  Acer
      Product Name                  AO722
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Feb 16 12:12:45.065 2013 (UTC - 8:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021613-28844-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:21:42.444
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 43f18000, fffff880063451c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000043f18000, Address of the instruction which caused the bugcheck
    Arg3: fffff880063451c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  V1.11
      BIOS Release Date             09/25/2012
      Manufacturer                  Acer
      Product Name                  AO722
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Feb 16 02:42:17.505 2013 (UTC - 8:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021613-38095-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 14:51:32.012
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    *** WARNING: Unable to verify timestamp for aswSP.SYS
    *** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
    Probably caused by :aswSP.SYS ( aswSP+11a34 )
    BugCheck 50, {fffff8a011ffaa20, 0, fffff88001873860, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff8a011ffaa20, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff88001873860, If non-zero, the instruction address which referenced the bad memory
     address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_aswSP+11a34
      BIOS Version                  V1.11
      BIOS Release Date             09/25/2012
      Manufacturer                  Acer
      Product Name                  AO722
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Feb 16 11:50:22.579 2013 (UTC - 8:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021613-43945-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:56:55.932
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 634da000, fffff88018898fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 00000000634da000, Address of the instruction which caused the bugcheck
    Arg3: fffff88018898fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  V1.11
      BIOS Release Date             09/25/2012
      Manufacturer                  Acer
      Product Name                  AO722
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Feb 16 17:37:23.665 2013 (UTC - 8:00)**************************
    lmimirr.sys                 Tue Apr 10 15:32:45 2007 (461C108D)
    LMIRfsDriver.sys            Mon Jul 14 09:26:56 2008 (487B7E50)
    LGVirHid.sys                Mon Nov 23 17:36:48 2009 (4B0B38B0)
    LGBusEnum.sys               Mon Nov 23 17:36:48 2009 (4B0B38B0)
    CHDRT64.sys                 Sun May 20 22:25:42 2012 (4FB9D1D6)
    L1C63x64.sys                Wed Jul 18 19:54:44 2012 (500776F4)
    dump_storahci.sys           Wed Jul 25 19:30:35 2012 (5010ABCB)
    LGSUsbFilt.Sys              Wed Aug 22 15:26:33 2012 (50355C99)
    LGSHidFilt.Sys              Wed Aug 22 15:27:24 2012 (50355CCC)
    SynTP.sys                   Thu Sep 13 15:54:17 2012 (50526419)
    bcmwl63a.sys                Wed Sep 19 19:04:57 2012 (505A79C9)
    BCM42RLY.sys                Wed Sep 19 20:25:34 2012 (505A8CAE)
    aswrdr2.sys                 Mon Oct  8 01:23:43 2012 (50728D8F)
    aswFsBlk.SYS                Tue Oct 30 15:43:04 2012 (509057F8)
    aswMonFlt.sys               Tue Oct 30 15:43:09 2012 (509057FD)
    aswSP.SYS                   Tue Oct 30 15:44:06 2012 (50905836)
    aswSnx.SYS                  Tue Oct 30 15:44:08 2012 (50905838)
    aswnet.sys                  Sun Nov  4 02:12:57 2012 (50963FA9)
    AtihdW86.sys                Wed Dec 12 09:20:30 2012 (50C8BCDE)
    atikmpag.sys                Wed Dec 19 11:32:55 2012 (50D21667)
    atikmdag.sys                Wed Dec 19 12:38:55 2012 (50D225DF)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Feb 16 15:13:59.964 2013 (UTC - 8:00)**************************
    sptd.sys                    Sat Aug 18 14:05:38 2012 (503003A2)
    atikmpag.sys                Wed Oct  3 10:07:52 2012 (506C70E8)
    atikmdag.sys                Wed Oct  3 11:13:30 2012 (506C804A)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Feb 16 02:42:17.505 2013 (UTC - 8:00)**************************
    teamviewervpn.sys           Thu Dec 13 01:22:09 2007 (4760F9C1)
    RaInfo.sys                  Fri Jan  4 10:57:14 2008 (477E818A)
    aw8slfge.SYS                Tue Dec 27 14:30:45 2011 (4EFA4715)
    dtsoftbus01.sys             Fri Jan 13 05:45:46 2012 (4F10358A)
    truecrypt.sys               Tue Feb  7 01:09:36 2012 (4F30EA50)
    hiber_storahci.sys          Wed Jul 25 19:30:35 2012 (5010ABCB)
    
    http://www.carrona.org/drivers/driver.php?id=lmimirr.sys
    http://www.carrona.org/drivers/driver.php?id=LMIRfsDriver.sys
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    LGSUsbFilt.Sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
    http://www.carrona.org/drivers/driver.php?id=BCM42RLY.sys
    aswrdr2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=aswFsBlk.SYS
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.SYS
    http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS
    http://www.carrona.org/drivers/driver.php?id=aswnet.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=sptd.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys
    http://www.carrona.org/drivers/driver.php?id=RaInfo.sys
    aw8slfge.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=truecrypt.sys
    http://www.carrona.org/drivers/driver.php?id=hiber_storahci.sys

      My System SpecsSystem Spec

  2. #12


    Posts : 18
    Windows 8.1 Pro w/ MC x64


    Yeah, not sure how to remove the remaing LogMeIn drivers. Also, I don't want to remove the Logitech drivers because I'm afraid I'll lose mouse and keyboard functionality.
      My System SpecsSystem Spec

  3. #13


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Let's leave the Logitech stuff alone for now. Your mouse/keyboard will still work if you uninstall the software/drivers - but any special features enabled by the Logitech software won't be available.

    Try this to remove the LogMeIn drivers (LMIRfsDriver.sys and lmimirr.sys):
    1) Create a Restore Point using System Restore
    2) Create a Repair disc:
    Win7 - Go to Start...All Programs...Maintenance...Create a System Repair Disc
    Win8 - Press "WIN" and "R" to open the Run dialog...type "RECDISC" (without the quotes) and press ENTER
    3) Test the System Repair disc to make sure that you can get to the System Restore entry when you boot from the disk (you may also want to try actually using System Restore to make sure that it works)
    4) Download this free program (Autoruns for Windows) and use it to disable any instances of LMIRfsDriver.sys and lmimirr.sys that are starting (or any other LogMeIn entries) (DO NOT DELETE - only disabled by removing the checkmark in the left hand column)
    5) Check in Device Manager (to include showing hidden devices from the View menu item) and ensure that any instances of LMIRfsDriver.sys and lmimirr.sys (or any other LogMeIn entries) are "Uninstalled" (DO NOT DISABLE THESE).
    6) Check in the Services applet (services.msc) to be sure any instances of LMIRfsDriver.sys and lmimirr.sys or any other LogMeIn entries are disabled.
    7) Go to C:\Windows\System32\drivers and rename the LMIRfsDriver.sys and lmimirr.sys driver to LMIRfsDriver.BAD and lmimirr.BAD

    In the event that the system doesn't boot:1) Boot from the System Repair disc and use the Command Prompt option to rename LMIRfsDriver.BAD and lmimirr.BAD
    to LMIRfsDriver.sys and lmimirr.sys
    2) Boot from the System Repair disc and use the System Restore option to restore the system to a point before the changes were made.
    Good luck!
    If the BSOD's continue after this, please run Driver Verifier using the following instructions: Driver Verifier Settings
      My System SpecsSystem Spec

  4. #14


    Posts : 1
    Windows 8


    I have the exact BSOD on my Acer 722 (Windows 8 Pro). It started on february 15th. I think that one of last updates caused this problem, so I reinstalled system and I'm working now without any update installed.
      My System SpecsSystem Spec

  5. #15


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Just FYI- I will be traveling tomorrow, so I probably won't be able to answer until Friday.

    KostNalu - Please start your own topic so that your issues can get the individual attention that they deserve.
      My System SpecsSystem Spec

  6. #16


    Posts : 7
    Windows 8 x64


    did you stop getting BSODs with the clean windows 8 installation? without any updates?

    Quote Originally Posted by KostNalu View Post
    I have the exact BSOD on my Acer 722 (Windows 8 Pro). It started on february 15th. I think that one of last updates caused this problem, so I reinstalled system and I'm working now without any update installed.
      My System SpecsSystem Spec

  7. #17


    Posts : 18
    Windows 8.1 Pro w/ MC x64


    Quote Originally Posted by usasma View Post
    Let's leave the Logitech stuff alone for now. Your mouse/keyboard will still work if you uninstall the software/drivers - but any special features enabled by the Logitech software won't be available.

    Try this to remove the LogMeIn drivers (LMIRfsDriver.sys and lmimirr.sys):
    1) Create a Restore Point using System Restore
    2) Create a Repair disc:
    Win7 - Go to Start...All Programs...Maintenance...Create a System Repair Disc
    Win8 - Press "WIN" and "R" to open the Run dialog...type "RECDISC" (without the quotes) and press ENTER
    3) Test the System Repair disc to make sure that you can get to the System Restore entry when you boot from the disk (you may also want to try actually using System Restore to make sure that it works)
    4) Download this free program (Autoruns for Windows) and use it to disable any instances of LMIRfsDriver.sys and lmimirr.sys that are starting (or any other LogMeIn entries) (DO NOT DELETE - only disabled by removing the checkmark in the left hand column)
    5) Check in Device Manager (to include showing hidden devices from the View menu item) and ensure that any instances of LMIRfsDriver.sys and lmimirr.sys (or any other LogMeIn entries) are "Uninstalled" (DO NOT DISABLE THESE).
    6) Check in the Services applet (services.msc) to be sure any instances of LMIRfsDriver.sys and lmimirr.sys or any other LogMeIn entries are disabled.
    7) Go to C:\Windows\System32\drivers and rename the LMIRfsDriver.sys and lmimirr.sys driver to LMIRfsDriver.BAD and lmimirr.BAD

    In the event that the system doesn't boot:1) Boot from the System Repair disc and use the Command Prompt option to rename LMIRfsDriver.BAD and lmimirr.BAD
    to LMIRfsDriver.sys and lmimirr.sys
    2) Boot from the System Repair disc and use the System Restore option to restore the system to a point before the changes were made.
    Good luck!
    If the BSOD's continue after this, please run Driver Verifier using the following instructions: Driver Verifier Settings
    Did all that, but I still continue to get the same BSOD.

    and yeah, I agree with the guy above. The BSODs started after a new batch of Windows Updates that Installed.

    i also noticed that they occur most often while I'm browsing the net with Chrome.
      My System SpecsSystem Spec

  8. #18


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please zip up and upload the contents of the C:\Windows\Minidump folder with your next post.

    Please be advised that working without Windows Updates opens you up to vulnerabilities and problems. Windows Updates are more thoroughly tested than any other update that I know of. And I find that most problems with updates are actually caused by problems with 3rd party drivers/software that isn't completely compatible with newer Windows Updates.
      My System SpecsSystem Spec

  9. #19


    Posts : 18
    Windows 8.1 Pro w/ MC x64


    Okay, after I downloaded KB2818604 (A microcode update is available for Windows 8-based computers that use AMD processors) which showed up in Windows Update, the BSODs stopped happening. If they happen again, then I'll update the thread, but for now, it looks like this issue if fixed.
      My System SpecsSystem Spec

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