Windows 8 and 8.1 Forums

BSOD Windows 8

  1. #1


    Posts : 3
    Windows 8

    BSOD Windows 8


    After installing and running Windows 8 just fine since October, three weeks ago my computer suddenly started with the bsod. It will happen multiple times per day, and there is nothing consistent about what I am doing.

    I have tried updating all the drivers and even used Windows 8's "Refresh" button, losing all my programs, but failing to fix the problem. Any help would be greatly appreciated!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Have you scanned your system for malware recently? I generally start with that when I see this sort of error (STOP 0xc000021a). Try a couple of these free scans: Free Online AntiMalware Resources

    Your BIOS dates from 2009. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    No Windows Updates installed. Most systems have 40 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    You have an Asus P5QL PRO motherboard:
    FWIW - I've seen a lot of issues with the Asus P5 series of boards. I usually recommend this:
    - DO NOT use the AUTO setting for memory. Go to the RAM manufacturer's website and get the recommended settings for the RAM. Then set those settings manually in the BIOS
    - one person with a 2009 BIOS has experienced success by updating the BIOS. This is dangerous and one simple mistake can easily damage your motherboard so it won't work. Be VERY, VERY CAREFUL!!!
    - one person reports bad caps ( Badcaps.net - How To Identify ) in this post: [SOLVED] Bad overclock and now can't load windows 7 - Tech Support Forum

    As of late June 2012 - I haven't seen many issues with these boards over the last several months.
    You have the Asus ATK0110 ACPI Utility driver (ASACPI.sys) that dates from 2004. This is a known cause of BSOD's and must be updated to the 2009 version. Check for this at the Asus download website for your motherboard - either under the ATK section or the Utility section. If unable to locate it, please post back for other suggestions.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    L1E62x86.sys Thu Sep 22 02:26:40 2011 (4E7AD520)
    Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller (NDIS6.20)
    http://www.carrona.org/drivers/driver.php?id=L1E62x86.sys

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Feb 13 01:20:30.469 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021313-35724-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x86 compatible
    Built by: 9200.16384.x86fre.win8_rtm.120725-1247
    System Uptime:0 days 21:15:37.127
    Probably caused by :ntkrpamp.exe ( nt!NtSetSystemPowerState+7fb )
    BugCheck C000021A, {a67ae2e8, 0, 0, 0}
    BugCheck Info: WINLOGON_FATAL_ERROR (c000021a)
    Arguments: 
    Arg1: a67ae2e8, String that identifies the problem.
    Arg2: 00000000, Error Code.
    Arg3: 00000000
    Arg4: 00000000
    Arg2: 00000000, Error Code.
    BUGCHECK_STR:  0xc000021a_0
    PROCESS_NAME:  services.exe
    FAILURE_BUCKET_ID: 0xc000021a_0_nt!NtSetSystemPowerState
    CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 2997
      BIOS Version                  1001   
      BIOS Release Date             03/12/2009
      Manufacturer                  System manufacturer
      Product Name                  P5QL PRO
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Feb 13 01:20:30.469 2013 (UTC - 5:00)**************************
    ASACPI.sys                  Thu Aug 12 22:52:52 2004 (411C2D04)
    L1E62x86.sys                Thu Sep 22 02:26:40 2011 (4E7AD520)
    nvlddmkm.sys                Mon Jun 18 16:43:50 2012 (4FDF9306)
    intelppm.sys                Wed Jul 25 22:34:02 2012 (5010AC9A)
    lvrs.sys                    Mon Oct 22 22:12:32 2012 (5085FD10)
    lvuvc.sys                   Mon Oct 22 22:12:58 2012 (5085FD2A)
    
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
    http://www.carrona.org/drivers/driver.php?id=L1E62x86.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=lvrs.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8


    Thank you for that treasure trove of information! I will get on it and report back when I'm done!

    * - I just wanted to edit this post and report that I followed your instructions and so far I have experienced no crashes or issues. I did the following steps:

    - Malware scan: one obscure piece of malware.
    - Install Windows updates: All 40+ Now it reports none needed.
    - Updated BIOS: This was nerve racking but successful
    - ACPI Utility, I THINK it was updated (I used slim driver) and now it is no longer dated 2004!

    I will post again in a few days if nothing new happens to close the thread. A big thank you so far!
    Last edited by VerdeCreed; 13 Feb 2013 at 18:47.
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    Windows 8

    Oh no!


    Well, I was literally about to close this thread at the end of the day, but all of a sudden I got a random blue screen. :-(

    Any help would be appreciated! My system seems unstable. At random times my screen has frozen and then the sound skipped a few times, but it seemed to work itself out.

    All in all though, MUCH better than it was before I made those changes!
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Just FYI - if you go about 2 weeks without a BSOD, then we'll start to consider it solved.

    BIOS still seems to date from 2009 - there may be a possibility that this system won't work properly with Win8.

    Uninstall Asus PCProbe (if you don't have that, then uninstall Asus AISuite). Do this BEFORE you do the next step (the ASACPI.sys driver)


    ASACPI.sys still dates from 2004.
    Go here: ASUS - - ASUS P5QL PRO
    Select Win7 32 bit for the OS
    Go to the Utilities section
    Download the first item in that list (ATK0110
    driver for WindowsXP/Vista/Win7 32&64-bit)
    Extract the archive (double click on the zip file)
    Double click on each directory until you've double clicked on the "32" directory
    Inside the 32 directory is a file named AsAcpiIns.exe - double click on it and let it be for 10 minutes (you won't get any notification that it's done).

    WinRing0.sys is also mentioned in this dump file. Many different programs center around the using of the WinRing libraries (RealTemp, Corsair Link2 (known BSOD issues w/Win8), Razer GameBooster, etc) Please uninstall the program from your system as it's drivers date from 2008.

    Don't worry about the other drivers listed below. This stuff should fix the issues (IMO). If not, then we'll deal with the other drivers later on.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Feb 17 11:05:06.712 2013 (UTC - 8:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021713-13556-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x86 compatible
    Built by: 9200.16496.x86fre.win8_gdr.130108-1504
    System Uptime:1 days 23:30:52.854
    Probably caused by :ntkrpamp.exe ( nt!NtSetSystemPowerState+7fb )
    BugCheck C000021A, {8e42a008, 0, 0, 0}
    BugCheck Info: WINLOGON_FATAL_ERROR (c000021a)
    Arguments: 
    Arg1: 8e42a008, String that identifies the problem.
    Arg2: 00000000, Error Code.
    Arg3: 00000000
    Arg4: 00000000
    Arg2: 00000000, Error Code.
    BUGCHECK_STR:  0xc000021a_0
    PROCESS_NAME:  services.exe
    FAILURE_BUCKET_ID: 0xc000021a_0_nt!NtSetSystemPowerState
    CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 2997
      BIOS Version                  1004   
      BIOS Release Date             07/01/2009
      Manufacturer                  System manufacturer
      Product Name                  P5QL PRO
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Feb 17 11:05:06.712 2013 (UTC - 8:00)**************************
    ASACPI.sys                  Thu Aug 12 19:52:52 2004 (411C2D04)
    AsIO.sys                    Mon Dec 17 01:10:20 2007 (47663CFC)
    WinRing0.sys                Sat Jul 26 06:25:10 2008 (488B25B6)
    MpKslb102d6a6.sys           Fri Sep 16 14:34:23 2011 (4E73C0DF)
    L1E62x86.sys                Wed Sep 21 23:26:40 2011 (4E7AD520)
    nvhda32v.sys                Tue Jul  3 08:24:41 2012 (4FF30EB9)
    lvrs.sys                    Mon Oct 22 19:12:32 2012 (5085FD10)
    lvuvc.sys                   Mon Oct 22 19:12:58 2012 (5085FD2A)
    intelppm.sys                Mon Nov  5 19:52:05 2012 (50988965)
    nvlddmkm.sys                Fri Dec 28 22:49:51 2012 (50DE928F)
    
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=WinRing0.sys
    MpKslb102d6a6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=L1E62x86.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda32v.sys
    http://www.carrona.org/drivers/driver.php?id=lvrs.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

BSOD Windows 8
Related Threads
I have been getting a ton of bsods I have re installed video drivers, updated and reinstalled windows 8. Did countless hardware test(Video ram, check memory, Cpu test) all passed temperatures stay around 25-35 c. Recently uninstalled all video drivers and re installed. The bsods sometimes go away...
BSOD When playing games random Bsod messages in BSOD Crashes and Debugging
Hey I have a problem with my pc I got a few weeks ago It keeps getting the bsod and turning on and off randomly at times I use it mostly to play games and watch youtube , twitch ext. also internet can sometimes crash pointing this out Bsod can happen when playing a game and when on the web...
I have a clients Laptop (Asus X550C) running Windows 8 and the first error I had was 0xc0000034, having a look around I tried some fixes but none worked, eventually I was left with the following error: 0xc0000001. As of now I am stuck here, I have a backup of the main files the client needs but do...
Hi, I've been getting hard locks where the audio continues to work while everything else becomes unresponsive that eventually degenerate into a BSOD with a DPC_Watchdog_Violation. Having looked at some of the events, I think it's probably some kind of SSD driver issue but I wanted to see if...
Hi, my problem with my laptop is Windows 8 BlueScreen and also Restart my laptop Without display BlueScreen and sometime this happened for more than 1 time regularly. this problem is happend Sometimes more than twice a day, when i'm doing regular things like reading a .pdf or watching a movie...
Hi, i'm new to this forum and i hope you guy can help me :) So my laptop is relatively new, it's not even a month old. I guess i've been downloading a lot of stuff that caused this error. Now, i'm not a computer expert or any type of expert, so please bear with me :D Before i go on, here are...
BSOD on a cold boot! After BSOD works fine! in BSOD Crashes and Debugging
Since getting my custom built PC, I have a BSOD that occurs after about 2 minutes of getting past the welcome screen and I only have this BSOD on a cold boot. If you could please help me and give me some advice on what i should do I would be extremely grateful! I originally posted this BSOD on...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook