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BSoD: PAGE_FAULT_IN_NONPAGED_AREA(win32k.sys)

  1. #11


    Posts : 5,139
    Win8.1Pro - Finally!!!


    RazerLow.sys is still present in the C:\Windows\System32\drivers directory and it still has the 2005 date stamp:
    7: kd> lm vm Razerlow
    start end module name
    fffff880`05da0000 fffff880`05da5280 Razerlow (deferred)
    Image path: \SystemRoot\system32\drivers\Razerlow.sys
    Image name: Razerlow.sys
    Timestamp: Mon Nov 07 01:33:11 2005 (436EF527)
    CheckSum: 0000B007
    ImageSize: 00005280
    Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please follow the instructions exactly, then reboot the system and check in C:\Windows\System32\drivers to be sure that the system doesn't re-generate another copy of the Razerlow.sys driver.

    If it is regenerating the driver, then we've got problems (you'll know this because there'll be both a copy of the Razerlow.BAD driver and the Razerlow.sys driver in the C:\Windows\System32\drivers directory.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Feb 13 00:09:54.536 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021313-19593-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 0:36:39.287
    Probably caused by :win32k.sys ( win32k!cjComputeGLYPHSET_MSFT_UNICODE+2f0 )
    BugCheck 50, {fffff90105df7000, 1, fffff960001a25f8, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff90105df7000, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff960001a25f8, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: AV_win32k!cjComputeGLYPHSET_MSFT_UNICODE
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
      BIOS Version                  R0280Y6
      BIOS Release Date             05/14/2010
      Manufacturer                  Sony Corporation
      Product Name                  VPCF115FM
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Feb 13 00:09:54.536 2013 (UTC - 5:00)**************************
    Razerlow.sys                Mon Nov  7 01:33:11 2005 (436EF527)
    athrx.sys                   Wed Mar 21 23:26:22 2012 (4F6A9BDE)
    DKDFM.sys                   Thu Apr  5 05:32:02 2012 (4F7D6692)
    PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    DKRtWrt.sys                 Mon Jun 18 22:13:42 2012 (4FDFE056)
    nvhda64v.sys                Tue Jul  3 11:25:04 2012 (4FF30ED0)
    DKTLFSMF.sys                Mon Jul  9 17:54:13 2012 (4FFB5305)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    idmwfp.sys                  Wed Nov 21 09:42:58 2012 (50ACE872)
    nvlddmkm.sys                Sat Dec 29 01:47:52 2012 (50DE9218)
    
    http://www.carrona.org/drivers/driver.php?id=Razerlow.sys
    http://www.carrona.org/drivers/driver.php?id=athrx.sys
    http://www.carrona.org/drivers/driver.php?id=DKDFM.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=DKRtWrt.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=DKTLFSMF.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

      My System SpecsSystem Spec

  2. #12


    Posts : 8
    Windows 8 Pro x64


    I don't find razerlow.sys in folder what you say. Just Only razerlow.BAD. So I don't know why razerlow.sys still present?
    Here attachment at 7:39pm 13/02/2013
    Last edited by tranzokts; 13 Feb 2013 at 07:41.
      My System SpecsSystem Spec

  3. #13


    Posts : 5,139
    Win8.1Pro - Finally!!!


    OK, it seems that the Razerlow.sys driver is gone in the most recent memory dump. It's possible that the dump before that still had remnants of the Razerlow.sys driver.

    So, now let's try Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Feb 13 00:33:11.531 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021313-24757-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 0:22:18.203
    Probably caused by :win32k.sys ( win32k!cjComputeGLYPHSET_MSFT_UNICODE+2f0 )
    BugCheck 50, {fffff901007f6000, 1, fffff960001d85f8, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff901007f6000, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff960001d85f8, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: AV_win32k!cjComputeGLYPHSET_MSFT_UNICODE
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
      BIOS Version                  R0280Y6
      BIOS Release Date             05/14/2010
      Manufacturer                  Sony Corporation
      Product Name                  VPCF115FM
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Feb 13 00:33:11.531 2013 (UTC - 5:00)**************************
    athrx.sys                   Wed Mar 21 23:26:22 2012 (4F6A9BDE)
    DKDFM.sys                   Thu Apr  5 05:32:02 2012 (4F7D6692)
    PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    DKRtWrt.sys                 Mon Jun 18 22:13:42 2012 (4FDFE056)
    nvhda64v.sys                Tue Jul  3 11:25:04 2012 (4FF30ED0)
    DKTLFSMF.sys                Mon Jul  9 17:54:13 2012 (4FFB5305)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    idmwfp.sys                  Wed Nov 21 09:42:58 2012 (50ACE872)
    nvlddmkm.sys                Sat Dec 29 01:47:52 2012 (50DE9218)
    
    http://www.carrona.org/drivers/driver.php?id=athrx.sys
    http://www.carrona.org/drivers/driver.php?id=DKDFM.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=DKRtWrt.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=DKTLFSMF.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  4. #14


    Posts : 8
    Windows 8 Pro x64


    I have ran some times Driver verifier Setting but no crash for me. Can it related to hardware?
      My System SpecsSystem Spec

  5. #15


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Yes it can be hardware, but we must rule out 3rd party drivers before working on hardware.
    You have fixed all the known 3rd party driver problems - now we see if Driver Verifier will point to any unknown 3rd party driver problems by using Driver Verifier.
    Please run Driver Verifier using my instructions (mine only test the 3rd party drivers) - and let it run for at least 36 hours.

    Then we can try to figure out what it is - the possibilities are:

    You get BSOD from Driver Verifier and it blames a 3rd party driver = then we fix the 3rd party driver and see if that fixes the problem.
    You get BSOD from Driver Verifier and it doesn't blame a 3rd party driver = then we figure it's either hardware or Windows drivers
    You get BSOD, but not from Driver Verifier= then we figure it's either hardware or Windows drivers
    You don't get BSOD = then the problem is fixed

    While running Driver Verifier you can run some of these hardware diagnostics: Hardware Diagnostics
      My System SpecsSystem Spec

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BSoD: PAGE_FAULT_IN_NONPAGED_AREA(win32k.sys)
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