Windows 8 and 8.1 Forums


Blue screens/cdd.dll(ColorFillBitmap)

  1. #1


    Posts : 3
    windows 8

    Blue screens/cdd.dll(ColorFillBitmap)


    Good afternoon from Austria/Vienna,

    since one month I work with a new Laptop. In that period six bluescreens occured, most of them with BC Code 3b and showing cdd.dll as Trouble causing Driver.
    Now I will try to attach the zip Folder.
    Could you please give me any Support what could I do next?
    Kind regards
    Christoph

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There are a lot of Norton drivers in the memory dumps. Please try this to see if Norton is to blame:
    Anti-Virus Removal:
    Please do the following:
    - download a free anti-virus for testing purposes: Free AntiVirus If using Windows 8, enable Windows Defender and the Windows Firewall instead.
    - un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
    - remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_...080710133834EN
    - IMMEDIATELY install and update the free anti-virus (if using Win8, enable Windows Defender), then check to ensure that the Windows Firewall is turned on.
    - perform a full system scan to ensure that no malware has snuck onto your system while the anti-virus was malfunctioning.
    - check to see if this fixes the BSOD's
    NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.
    Please uninstall the Cyberlink program to see if that helps (it's drivers date from 2011).

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    B]Analysis:[/B]
    The following is for informational purposes only.
    Code:
    **************************Sun Feb  3 11:31:10.639 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020313-66550-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 9:11:04.187
    *** WARNING: Unable to verify timestamp for cdd.dll
    *** ERROR: Module load completed but symbols could not be loaded for cdd.dll
    Probably caused by :cdd.dll ( cdd+1ded3 )
    BugCheck 3B, {c0000005, 83cb7000, fffff8801a0985b0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000083cb7000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801a0985b0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Das Fussball S
    FAILURE_BUCKET_ID: 0x3B_cdd+1ded3
      BIOS Version                  F.13
      BIOS Release Date             09/07/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Feb  3 02:19:19.584 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020313-36083-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:1 days 15:40:13.364
    *** WARNING: Unable to verify timestamp for cdd.dll
    *** ERROR: Module load completed but symbols could not be loaded for cdd.dll
    Probably caused by :cdd.dll ( cdd+1e74a )
    BugCheck 3B, {c0000005, 96607000, fffff88019b94120, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000096607000, Address of the instruction which caused the bugcheck
    Arg3: fffff88019b94120, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Das Fussball S
    FAILURE_BUCKET_ID: 0x3B_cdd+1e74a
      BIOS Version                  F.13
      BIOS Release Date             09/07/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Feb  1 10:38:16.081 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020113-31621-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:2 days 1:09:39.374
    *** WARNING: Unable to verify timestamp for cdd.dll
    *** ERROR: Module load completed but symbols could not be loaded for cdd.dll
    Probably caused by :cdd.dll ( cdd+1ded3 )
    BugCheck 3B, {c0000005, c1252000, fffff8801aa525b0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 00000000c1252000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801aa525b0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Das Fussball S
    FAILURE_BUCKET_ID: 0x3B_cdd+1ded3
      BIOS Version                  F.13
      BIOS Release Date             09/07/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jan 27 08:06:38.174 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012713-30076-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:1 days 5:29:38.357
    Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BugCheck 101, {61, 0, fffff88000994180, 1}
    BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
    Arguments: 
    Arg1: 0000000000000061, Clock interrupt time out interval in nominal clock ticks.
    Arg2: 0000000000000000, 0.
    Arg3: fffff88000994180, The PRCB address of the hung processor.
    Arg4: 0000000000000001, 0.
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_2_PROC
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: CLOCK_WATCHDOG_TIMEOUT_2_PROC_ANALYSIS_INCONCLUSIVE
      BIOS Version                  F.13
      BIOS Release Date             09/07/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Jan 11 05:11:13.303 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\011113-35474-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:1 days 18:24:05.464
    *** WARNING: Unable to verify timestamp for cdd.dll
    *** ERROR: Module load completed but symbols could not be loaded for cdd.dll
    Probably caused by :cdd.dll ( cdd+1ded3 )
    BugCheck 3B, {c0000005, 2823e000, fffff8801c3635e0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000002823e000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801c3635e0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Das Fussball S
    FAILURE_BUCKET_ID: 0x3B_cdd+1ded3
      BIOS Version                  F.13
      BIOS Release Date             09/07/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\010913-44928-01.dmp]
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Feb  3 11:31:10.639 2013 (UTC - 5:00)**************************
    SRTSPX64.SYS                 Tue Nov 15 17:30:55 2011 (4EC2E81F)
    CLVirtualDrive.sys           Mon Dec 26 08:26:47 2011 (4EF87617)
    SYMEVENT64x86.SYS            Wed May 23 20:52:24 2012 (4FBD8648)
    Rt630x64.sys                 Tue Jun 12 09:37:53 2012 (4FD74631)
    RTKVHD64.sys                 Tue Jun 19 04:50:56 2012 (4FE03D70)
    usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
    RtsP2Stor.sys                Tue Jul  3 02:00:43 2012 (4FF28A8B)
    AtihdW86.sys                 Tue Jul 17 03:34:09 2012 (50051571)
    SYMNETS.SYS                  Fri Jul 20 22:07:07 2012 (500A0ECB)
    amd_sata.sys                 Mon Jul 23 14:34:48 2012 (500D9948)
    amd_xata.sys                 Mon Jul 23 14:34:52 2012 (500D994C)
    Ironx64.SYS                  Mon Jul 23 20:34:50 2012 (500DEDAA)
    WirelessButtonDriver64.sys   Fri Jul 27 16:22:12 2012 (5012F874)
    EraserUtilRebootDrv.sys      Tue Jul 31 19:36:50 2012 (50186C12)
    eeCtrl64.sys                 Tue Jul 31 19:36:51 2012 (50186C13)
    atikmdag.sys                 Wed Aug  1 23:34:54 2012 (5019F55E)
    atikmpag.sys                 Thu Aug  2 00:09:28 2012 (5019FD78)
    netr28x.sys                  Wed Aug  8 10:27:28 2012 (50227750)
    ccSetx64.sys                 Thu Aug 16 17:18:11 2012 (502D6393)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    IDSvia64.sys                 Tue Aug 28 22:48:40 2012 (503D8308)
    SRTSP64.SYS                  Tue Oct  2 18:55:54 2012 (506B70FA)
    SYMDS64.SYS                  Tue Oct  2 22:52:00 2012 (506BA850)
    SYMEFA64.SYS                 Wed Oct  3 15:00:06 2012 (506C8B36)
    EX64.SYS                     Thu Dec 20 04:22:39 2012 (50D2D8DF)
    ENG64.SYS                    Thu Dec 20 04:24:21 2012 (50D2D945)
    BHDrvx64.sys                 Fri Jan 11 13:50:17 2013 (50F05EE9)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Jan 11 05:11:13.303 2013 (UTC - 5:00)**************************
    EX64.SYS                     Wed Sep  5 18:31:45 2012 (5047D2D1)
    ENG64.SYS                    Wed Sep  5 18:33:39 2012 (5047D343)
    BHDrvx64.sys                 Fri Oct 19 00:40:41 2012 (5080D9C9)
    
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    windows 8


    Thank you very much, I have un-installed Norton and cyberlink. Windows Defender and Firewall are activated.
    So I will see if things work without troubles and bluescreens.
    The last Crash was one week ago.
    Regards
    Christoph
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    windows 8


    BSs did not stop, here is the zip Directory showing the results of last Crash diagnosis.
    Before I start Drivers verifying - I would have to buy an exterior hard disc for back-up - is there any idea whats the cause for Trouble?
    Thank you and regards,
    Christoph
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I have no other ideas as to what is causing this. We will need Driver Verifier to help us see what's going on.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Feb 14 11:21:46.953 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021413-38391-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 8:27:21.173
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 34c76000, fffff88019d2a1c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000034c76000, Address of the instruction which caused the bugcheck
    Arg3: fffff88019d2a1c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  iexplore.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  F.13
      BIOS Release Date             09/07/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  Compaq CQ58 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Feb 14 11:21:46.953 2013 (UTC - 5:00)**************************
    Rt630x64.sys                 Tue Jun 12 09:37:53 2012 (4FD74631)
    RTKVHD64.sys                 Tue Jun 19 04:50:56 2012 (4FE03D70)
    usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
    RtsP2Stor.sys                Tue Jul  3 02:00:43 2012 (4FF28A8B)
    AtihdW86.sys                 Tue Jul 17 03:34:09 2012 (50051571)
    amd_sata.sys                 Mon Jul 23 14:34:48 2012 (500D9948)
    amd_xata.sys                 Mon Jul 23 14:34:52 2012 (500D994C)
    bxvbda.sys                   Mon Jul 23 19:30:50 2012 (500DDEAA)
    evbda.sys                    Tue Jul 24 08:22:19 2012 (500E937B)
    atikmdag.sys                 Wed Aug  1 23:34:54 2012 (5019F55E)
    atikmpag.sys                 Thu Aug  2 00:09:28 2012 (5019FD78)
    netr28x.sys                  Wed Aug  8 10:27:28 2012 (50227750)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=bxvbda.sys
    http://www.carrona.org/drivers/driver.php?id=evbda.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
      My System SpecsSystem Spec

Blue screens/cdd.dll(ColorFillBitmap)
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