Windows 8 and 8.1 Forums


Frequent and various blue screens

  1. #1


    Posts : 2
    Windows 8 64-bit

    Frequent and various blue screens


    I built my new system in December, and have been experiencing frequent blue screens. For whatever reason, they seem to only happen after startup, usually within five minutes or so. After the restart, though, I've never had a second one - only booting up seems to cause problems. I've experimented and left the computer running for several days after the restart, putting it to sleep instead of shutting down, and never ran into any problems.
    I've also done all the tests and possible fixes I know how: Memtest (6 passes, no errors), CHKDSK, Intel Burn Test and Prime 95 (in case the overclock was the problem, but 20 passes and 18 hours didn't reveal anything), updating drivers, updating SSD and motherboard firmware... None of it seemed to make any difference.

    My system:
    Intel 3570k, overclocked to 4.2 GHz w/ no overvoltage
    Asrock Z75
    8 GB G-Skill Sniper 1866
    Intel 330 180 GB (C:)
    Seagate 3TB (D:)
    Gigabyte Radeon HD 7850
    Windows 8 64-bit

    All the blue screens I've had:
    NTFS_FILE_SYSTEM
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    SYSTEM_SERVICE_EXCEPTION (win32k.sys) (by far the most frequent)
    PAGE_FAULT_IN_NONPAGED_AREA
    KMODE_EXCEPTION_NOT_HANDLED
    MEMORY_MANAGEMENT
    ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please remove the overclock while we're troubleshooting. Feel free to resume it once the system has been stabilized.

    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

    Here's some suggestions:
    - Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
    - Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
    - Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
    - Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
    - Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
    ....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
    - Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
    It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
    06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
    29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
    10 Nov 2012 - I'm seeing an upswing in SSD errors - but most appear due to older storage controller drivers. I strongly suggest NOT using storage controller drivers that don't date from 2012 (if none are available, don't connect an SSD to that controller)
    05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cra...tml#post169956
    No drivers installed for this device:
    Not Available ACPI\INT33A0\0 The drivers for this device are not installed.
    It is most likely the Intel Smart Connect Technology device. Please install drivers for this device.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    wacommousefilter.sys Fri Feb 16 13:12:17 2007 (45D5F401)
    Wacom(tablet) Mouse Filter
    http://www.carrona.org/drivers/driver.php?id=wacommousefilter.sys

    wacomvhid.sys Wed May 20 15:53:55 2009 (4A145FD3)
    Wacom Virtual HID Device Driver
    http://www.carrona.org/drivers/driver.php?id=wacomvhid.sys

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

    IMO this is most likely due to the SSD (although the Smart Connect Technology stuff may be related) - followed by your motherboard. I'd suggest trying (temporarily) a platter based hard drive and no overclock to see if the problem goes away. If not that, then it's gotta be something else hardware - so try the tests here that you haven't tried already: Hardware Diagnostics


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Feb  7 11:08:47.557 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020713-7421-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 0:10:50.183
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+32c30 )
    BugCheck FC, {fffffa8009b90a90, 80000002260009e3, fffff88006799ba0, 4}
    BugCheck Info: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)
    Arguments: 
    Arg1: fffffa8009b90a90, Virtual address for the attempted execute.
    Arg2: 80000002260009e3, PTE contents.
    Arg3: fffff88006799ba0, (reserved)
    Arg4: 0000000000000004, (reserved)
    BUGCHECK_STR:  0xFC
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Rainmeter.exe
    FAILURE_BUCKET_ID: 0xFC_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  P1.40
      BIOS Release Date             07/13/2012
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Feb  6 17:08:42.669 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020613-6250-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 6:05:59.292
    *** ERROR: Module load completed but symbols could not be loaded for cdd.dll
    Probably caused by :memory_corruption
    BugCheck 1000007E, {ffffffffc000001d, fffff96000828482, fffff88005d65798, fffff88005d64fd0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc000001d, The exception code that was not handled
    Arg2: fffff96000828482, The address that the exception occurred at
    Arg3: fffff88005d65798, Exception Record Address
    Arg4: fffff88005d64fd0, Context Record Address
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  P1.40
      BIOS Release Date             07/13/2012
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Feb  3 23:43:51.207 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020313-7765-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 0:06:15.833
    Probably caused by :memory_corruption
    BugCheck 3B, {c0000005, fffff9600033185d, fffff88006d94120, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff9600033185d, Address of the instruction which caused the bugcheck
    Arg3: fffff88006d94120, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  TabTip.exe
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  P1.40
      BIOS Release Date             07/13/2012
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Feb  7 11:08:47.557 2013 (UTC - 5:00)**************************
    wacommousefilter.sys        Fri Feb 16 13:12:17 2007 (45D5F401)
    wacomvhid.sys               Wed May 20 15:53:55 2009 (4A145FD3)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    AtihdW86.sys                Wed Dec 12 12:20:30 2012 (50C8BCDE)
    atikmpag.sys                Wed Dec 19 14:32:55 2012 (50D21667)
    atikmdag.sys                Wed Dec 19 15:38:55 2012 (50D225DF)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Feb  6 17:08:42.669 2013 (UTC - 5:00)**************************
    atikmpag.sys                Thu Sep 27 21:12:52 2012 (5064F994)
    atikmdag.sys                Thu Sep 27 22:14:57 2012 (50650821)
    
    http://www.carrona.org/drivers/driver.php?id=wacommousefilter.sys
    http://www.carrona.org/drivers/driver.php?id=wacomvhid.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8 64-bit


    Thanks so much for your fantastically detailed response! I've made my way down the list and have updated all of the old drivers, installed the Smart Connect drivers, and flashed my motherboard. I don't know how to update the storage controller drivers alone, though, or even how to find out which one my motherboard even has. I have an Asrock Z75 Pro3. If you have any info or instructions on how to do that, it'd be much appreciated!

    I re-ran the file grabber, so this should have all the new logs and driver info.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Your motherboard uses the Intel Rapid Start Technology (RST) storage drivers. It looks like you can get the latest AsRock version here: ASRock > Z75 Pro3 The driver dates from July of 2012.

    I'm not exactly certain which version of the RST driver you have, but you can try the different one's at the Intel Download Center website ( Intel Download Center ) in order to try and locate a more recent version.
    DO NOT use the Enterprise version
    Try the AHCI version, if it doesn't work, then try the RAID version.
    If it doesn't apply to your system it'll tell you so - and will refuse to install (so no problems with picking the correct one).

    The lack of pattern in the memory dump error codes is usually indicative of a low-level problem. As such I'd suggest approaching this with 2 separate sets of diagnostics - hardware diagnostics and Driver Verifier.

    Hardware diagnostics: Hardware Diagnostics.
    Driver Verifier: Driver Verifier Settings
    Let us know the results and we can move on from there.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Feb 11 18:51:44.203 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021113-7546-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 0:00:50.829
    *** ERROR: Module load completed but symbols could not be loaded for cdd.dll
    Probably caused by :memory_corruption
    BugCheck 3B, {c0000005, fffff960009bb4c6, fffff88006d83d50, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff960009bb4c6, Address of the instruction which caused the bugcheck
    Arg3: fffff88006d83d50, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  P1.80
      BIOS Release Date             12/05/2012
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Feb 11 11:07:14.916 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021113-9281-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 0:05:27.542
    Probably caused by :memory_corruption ( nt!MiDeleteAddressesInWorkingSet+134 )
    BugCheck 50, {fffff68026e27ba8, 0, fffff8003326e9e3, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff68026e27ba8, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff8003326e9e3, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: AV_nt!MiDeleteAddressesInWorkingSet
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  P1.80
      BIOS Release Date             12/05/2012
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Feb  8 21:36:29.212 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020813-7015-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 10:19:26.835
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by :atikmpag.sys
    BugCheck CA, {2, fffffa800cca6a90, 0, 0}
    BugCheck Info: PNP_DETECTED_FATAL_ERROR (ca)
    Arguments: 
    Arg1: 0000000000000002, Invalid PDO
        An API which requires a PDO has been called with either an FDO,
        a PDO which hasn't been initialized yet (returned to PnP in a
        QueryDeviceRelation/BusRelations), or some random piece of
        memory.
    Arg2: fffffa800cca6a90, Purported PDO.
    Arg3: 0000000000000000, Driver object.
    Arg4: 0000000000000000
    BUGCHECK_STR:  0xCA_2
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0xCA_2_IMAGE_atikmpag.sys
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  P1.40
      BIOS Release Date             07/13/2012
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Feb  8 11:16:44.549 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020813-7968-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 0:02:23.175
    *** ERROR: Module load completed but symbols could not be loaded for WdFilter.sys
    Probably caused by :memory_corruption
    BugCheck 3B, {c0000005, fffff88000afc4c4, fffff8801ab637c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff88000afc4c4, Address of the instruction which caused the bugcheck
    Arg3: fffff8801ab637c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  FlashPlayerPlu
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  P1.40
      BIOS Release Date             07/13/2012
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Feb 11 18:51:44.203 2013 (UTC - 5:00)**************************
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    AtihdW86.sys                Wed Dec 12 12:20:30 2012 (50C8BCDE)
    atikmpag.sys                Wed Dec 19 14:32:55 2012 (50D21667)
    atikmdag.sys                Wed Dec 19 15:38:55 2012 (50D225DF)
    Rt630x64.sys                Thu Dec 27 19:04:06 2012 (50DCE1F6)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Feb  8 21:36:29.212 2013 (UTC - 5:00)**************************
    wacommousefilter.sys        Fri Feb 16 13:12:17 2007 (45D5F401)
    wacomvhid.sys               Wed May 20 15:53:55 2009 (4A145FD3)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=wacommousefilter.sys
    http://www.carrona.org/drivers/driver.php?id=wacomvhid.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
      My System SpecsSystem Spec

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