- Messages
- 127
- Location
- Kolkata, India
Hello Guys, Yesterday I had A problem with my PC
I started it and pressed the Power Button. After the ASUS splash screen my PC went to A black screen.....
There is no Startup Logo No Blue windows logo (blue rhombus) And no spinning chain.
And after 30 mins my PC rebooted and when I pressed F8 to go to safe mode nothing happens but the black screen comes again......
So I booted to my Windows 8 64-bit DVD and launched startup repair but it showed "error startup repair cannot fix your computer" then I came back and started Refresh my PC but now it showed another error message that "there is a problem refreshing your computer" and now when I came back and started "Reset" it again showed up the message "there is a problem refreshing your computer".
I can't fix the problem......
I have also tried "Advanced Option > Command Prompt > sfc \scannow" but it didn't help...
So please help me, I had many personal files on this OS so I can't Format it.
Thank For Any help.....
I started it and pressed the Power Button. After the ASUS splash screen my PC went to A black screen.....
There is no Startup Logo No Blue windows logo (blue rhombus) And no spinning chain.
And after 30 mins my PC rebooted and when I pressed F8 to go to safe mode nothing happens but the black screen comes again......
So I booted to my Windows 8 64-bit DVD and launched startup repair but it showed "error startup repair cannot fix your computer" then I came back and started Refresh my PC but now it showed another error message that "there is a problem refreshing your computer" and now when I came back and started "Reset" it again showed up the message "there is a problem refreshing your computer".
I can't fix the problem......
I have also tried "Advanced Option > Command Prompt > sfc \scannow" but it didn't help...
So please help me, I had many personal files on this OS so I can't Format it.
Thank For Any help.....
My Computer
System One
-
- OS
- Windows® 8.1 Pro 64-Bit
- Computer type
- Laptop
- System Manufacturer/Model
- Dell® XPS® 15-9530
- CPU
- Intel® Core™ i7 4702HQ @3.20GHz
- Motherboard
- Intel® HM86 Express Chipset
- Memory
- Dell® 16GB DDR3 1600MHz
- Graphics Card(s)
- NVIDIA® GeForce® GT 750M 2GB GDDR5
- Sound Card
- Intel® High-Definition Audio
- Monitor(s) Displays
- Dell® LED™ 15.6-Inch QHD+
- Screen Resolution
- 3200 x 1800
- Hard Drives
- Samsung® SSD™ 840 Pro 512GB
- PSU
- Dell® 91 WHR 6-Cell Battery
- Case
- Dell® Machined Aluminium Chassis
- Cooling
- Dell® Cooling
- Keyboard
- Dell® Integrated Keyboard
- Mouse
- Dell® TouchPad
- Internet Speed
- Download Speed- 50.0 MBPS Upload Speed- 20.0 MBPS
- Browser
- Mozilla® Firefox® 29.0
- Antivirus
- Kaspersky® PURE® 3.0 Total Security
- Other Info
- Network Adapter- Intel® Dual Band Wireless-AC 7260 + Bluetooth 4.0