Windows 8 and 8.1 Forums


BSOD after updates multiple times, restarts, then fine

  1. #1


    Posts : 8
    windows8

    BSOD after updates multiple times, restarts, then fine


    Hi,
    Every time I install updates my brand new computer randomly gives me the BSOD and restarts 5 or 6 times, and is then fine for awhile. I have attached my files according to the posting directions . Please help.

      My System SpecsSystem Spec

  2. #2


    Posts : 250
    Windows 7 Home Premium 64 Bit


    Welcome to EightForums.

    Code:
    Start Menu\Programs\AVG    Public:Start Menu\Programs\AVG    PublicStart Menu\Programs\Norton Internet Security    Public:Start Menu\Programs\Norton Internet Security    Public
    You are using two antivirus app;s, this will create serious problems. Please remove them with their removal tools.


    Enable the default antivirus - Windows Defender after removal of the above.

    Perform a clean boot:

    Perform a System File Check:


    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck 3B, {c0000005, fffff88001a859d2, fffff8801a147b80, 0}
    
    
    Probably caused by : tcpip.sys ( tcpip!TcpCreateListenerWorkQueueRoutine+ba )
    
    
    Followup: MachineOwner
    ---------
    
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff88001a859d2, Address of the instruction which caused the bugcheck
    Arg3: fffff8801a147b80, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    
    Debugging Details:
    ------------------
    
    
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    
    FAULTING_IP: 
    tcpip!TcpCreateListenerWorkQueueRoutine+ba
    fffff880`01a859d2 48898118020000  mov     qword ptr [rcx+218h],rax
    
    
    CONTEXT:  fffff8801a147b80 -- (.cxr 0xfffff8801a147b80)
    rax=fffffa800711e550 rbx=fffffa800711e460 rcx=0000000000000000
    rdx=fffffa800445bb40 rsi=fffffa800711e460 rdi=0000000000000001
    rip=fffff88001a859d2 rsp=fffff8801a148580 rbp=fffff8801a148680
     r8=0000000000000000  r9=0000000000000000 r10=fffffa8004550550
    r11=fffffa80091a37b0 r12=fffffa800711e4a8 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000004
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
    tcpip!TcpCreateListenerWorkQueueRoutine+0xba:
    fffff880`01a859d2 48898118020000  mov     qword ptr [rcx+218h],rax ds:002b:00000000`00000218=????????????????
    Resetting default scope
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    BUGCHECK_STR:  0x3B
    
    
    PROCESS_NAME:  wmpnetwk.exe
    
    
    CURRENT_IRQL:  0
    
    
    LAST_CONTROL_TRANSFER:  from fffff88001a85687 to fffff88001a859d2
    
    
    STACK_TEXT:  
    fffff880`1a148580 fffff880`01a85687 : fffffa80`0711e460 fffffa80`0711e460 fffff880`1a148780 fffffa80`091a37b0 : tcpip!TcpCreateListenerWorkQueueRoutine+0xba
    fffff880`1a1486c0 fffff880`03650fca : 00000000`03a31e10 fffffa80`05ea5840 00000000`00000010 fffffa80`05839010 : tcpip!TcpCreateListener+0x1cb
    fffff880`1a148760 fffff880`03651248 : fffffa80`06cf2c80 fffff880`1a148b80 00000000`00000000 00000000`00000014 : afd!AfdTLListen+0x8a
    fffff880`1a148800 fffff800`87ce33cf : fffffa80`05839010 fffffa80`06cf2c80 fffffa80`05839010 00000000`00000001 : afd!AfdStartListen+0x248
    fffff880`1a148890 fffff800`87ce3d56 : 7fffffff`ffffffff 0000007f`3e23f188 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x7dd
    fffff880`1a148a20 fffff800`878fe353 : 00000000`00000000 fffffa80`08b13bf0 fffff6fb`7dbed078 fffff6fb`7da0ffd8 : nt!NtDeviceIoControlFile+0x56
    fffff880`1a148a90 000007fe`dd232c5a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    0000007f`3e74f2e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fe`dd232c5a
    
    
    
    
    FOLLOWUP_IP: 
    tcpip!TcpCreateListenerWorkQueueRoutine+ba
    fffff880`01a859d2 48898118020000  mov     qword ptr [rcx+218h],rax
    
    
    SYMBOL_STACK_INDEX:  0
    
    
    SYMBOL_NAME:  tcpip!TcpCreateListenerWorkQueueRoutine+ba
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: tcpip
    
    
    IMAGE_NAME:  tcpip.sys
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  505ab2ec
    
    
    STACK_COMMAND:  .cxr 0xfffff8801a147b80 ; kb
    
    
    BUCKET_ID_FUNC_OFFSET:  ba
    
    
    FAILURE_BUCKET_ID:  0x3B_tcpip!TcpCreateListenerWorkQueueRoutine
    
    
    BUCKET_ID:  0x3B_tcpip!TcpCreateListenerWorkQueueRoutine
    
    
    Followup: MachineOwner
    ---------
    Let us know the results.
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    windows8


    I downloaded the avg remover and opened it, a black small screen appears with computer language in it, plus a window saying "this will remove all avg files etc. click ok to proceed" then I click ok and nothing happens? I will try norton now.
      My System SpecsSystem Spec

  4. #4


    Posts : 250
    Windows 7 Home Premium 64 Bit


    Try with Revo uninstaller Free:

    Uninstall using Advanced Mode (allows deletion of registry leftovers of the software)
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    windows8


    Download and ran the Revo uninstaller, AVG does not show up as an installed program and I tried Hunter mode and drag and drop mode but wouldn't recognize AVG2013?
      My System SpecsSystem Spec

  6. #6


    Posts : 250
    Windows 7 Home Premium 64 Bit


    That's weird.

    Does AVG show up in add remove programs from control panel?
      My System SpecsSystem Spec

BSOD after updates multiple times, restarts, then fine
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