Windows 8 and 8.1 Forums

BSOD help please :(

  1. #1


    Posts : 18
    windows 8 64bit

    BSOD help please :(


    hi guys,
    can anyone help me with this BSOD please, i have had windows 8 installed 5 days now. I had a BSOD about 3 days ago but that said it was the graphics driver.

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Sun 20/01/2013 09:04:07 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\012013-13010-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7B340)
    Bugcheck code: 0x109 (0xA3A039D898AC57FC, 0x0, 0x506EAA98182E4ACB, 0x102)
    Error: CRITICAL_STRUCTURE_CORRUPTION
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that the kernel has detected critical kernel code or data corruption.
    This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Sun 20/01/2013 09:04:07 GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x109 (0xA3A039D898AC57FC, 0x0, 0x506EAA98182E4ACB, 0x102)
    Error: CRITICAL_STRUCTURE_CORRUPTION
    Bug check description: This indicates that the kernel has detected critical kernel code or data corruption.
    This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.





    Conclusion


    2 crash dumps have been found and analyzed. No offending third party drivers have been found. Consider configuring your system to produce a full memory dump for better analysis.

    my ram has been fine, the only thing I have done different is install windows 8

    I installed the new amd 13.1 driver yesterday morning I was using the 12.11 beta11 drivers b4 could that be it? the only other drivers I have installed are the sata and usb filter drivers from the asus web site

      My System SpecsSystem Spec

  2. #2


    Posts : 18
    windows 8 64bit


    not sure how to zip my mem dump file its not letting me, do I need to make it a complete mem dump file or something? Im still a bit of a noob when it come to computers

    I don`t know if this is just a coincidence but both time I have had the BSOD I have been using the windows 8 metro internet explorer and not from the desktop?
      My System SpecsSystem Spec

  3. #3


    Posts : 40
    Windows 8 Home Premium 64bit


    Open CMD as administrator, type in "sfc /scannow" and let it be. I can't read kernel errors, so I'm sure someone else could help you out.

    It said its most likely a memory corruption, try running memtest86+
      My System SpecsSystem Spec

  4. #4


    Posts : 18
    windows 8 64bit


    hi I have run the sfc/scannow you said to run and it found corrupt files and fixed them but I can`t read the cbs log
      My System SpecsSystem Spec

  5. #5


    Posts : 18
    windows 8 64bit


    ok I have opened the file can you read it for me please to see what was wrong ?
      My System SpecsSystem Spec

  6. #6


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Quote Originally Posted by markshim View Post
    hi I have run the sfc/scannow you said to run and it found corrupt files and fixed them but I can`t read the cbs log
    Right click on cbs.log->Copy
    Right Click on Desktop->Paste <---- Click on continue if prompted
      My System SpecsSystem Spec

  7. #7


    Posts : 18
    windows 8 64bit


    can you read it please I posted it before your post
      My System SpecsSystem Spec

  8. #8


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    To ensure that everything is fixed, you need to run sfc /scannow again. Sometimes sfc cannot fix all the corrupted files in one pass.
    A complete fix will give you a message: Windows did not find any integrity violation.
      My System SpecsSystem Spec

  9. #9


    Posts : 18
    windows 8 64bit


    yeh I have just run another scan and its passed said Windows did not find any integrity violation.

    are you able to read the CBS file I posted ?
      My System SpecsSystem Spec

  10. #10


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Yes, it just give you the info what files are being repaired. However, this file is not very important and does not tell you what caused the problem.

    Since it already fixed all the corrupted files, you should be OK but if it ever happens with BSOD again, you need to upload the dmp files which would help to identify the problem. For example: a bad spot on your HD, bad memory stick etc... that would cause the files to be corrupted.
      My System SpecsSystem Spec

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