Windows 8 and 8.1 Forums

Driver power state failure

  1. #1


    Posts : 2
    Windows 8

    Driver power state failure


    Computer was recently updated to Windows 8. When laptop lid is closed and opened, BSOD instead of sleep. I need to know which driver is causing it. "grab all" results attached. Thanks.

      My System SpecsSystem Spec

  2. #2


    Posts : 250
    Windows 7 Home Premium 64 Bit


    Welcome to Eight Forums,

    Looks like a mixture of drivers from Acronis and Total Mounter seems to be the cause of the BSOD.
    I would uninstall both these programs and their drivers and see if the sleep mode BSOD is eliminated.


    Do you have a SSD and is the firmware for it up to date? Check for one, it may bring stability.
    Code:
    ********************************************************************************                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck 9F, {3, fffffa8005c49050, fffff8033d53c7e0, fffffa8009021010}
    
    
    *** WARNING: Unable to verify timestamp for KSPrt64.sys
    *** ERROR: Module load completed but symbols could not be loaded for KSPrt64.sys
    Probably caused by : KSPrt64.sys
    
    
    Followup: MachineOwner
    ---------
    
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8005c49050, Physical Device Object of the stack
    Arg3: fffff8033d53c7e0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa8009021010, The blocked IRP
    
    
    Debugging Details:
    ------------------
    
    
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    
    IMAGE_NAME:  KSPrt64.sys
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e56d23b
    
    
    MODULE_NAME: KSPrt64
    
    
    FAULTING_MODULE: fffff880017a2000 KSPrt64
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    BUGCHECK_STR:  0x9F
    
    
    PROCESS_NAME:  System
    
    
    CURRENT_IRQL:  2
    
    
    TAG_NOT_DEFINED_c000000f:  FFFFF8033D542FB0
    
    
    STACK_TEXT:  
    fffff803`3d53c7a8 fffff803`3ba15f6e : 00000000`0000009f 00000000`00000003 fffffa80`05c49050 fffff803`3d53c7e0 : nt!KeBugCheckEx
    fffff803`3d53c7b0 fffff803`3ba15fa1 : fffffa80`090979a0 fffffa80`08e83e80 fffff803`3d53c939 fffff803`3b92c786 : nt!PopIrpWatchdogBugcheck+0xe2
    fffff803`3d53c810 fffff803`3b92d8e4 : fffffa80`08e83e80 fffffa80`09000b00 fffff803`3d53cb18 fffff803`3bb7c180 : nt!PopIrpWatchdog+0x32
    fffff803`3d53c860 fffff803`3b92dfd5 : 00000000`00000000 00000000`0000313b 00000000`00140001 00000000`000000c7 : nt!KiProcessExpiredTimerList+0x214
    fffff803`3d53c9a0 fffff803`3b92de88 : fffff803`3bb7c180 fffff803`3bb7ef80 00000000`00000007 00000000`00078eaf : nt!KiExpireTimerTable+0xa9
    fffff803`3d53ca40 fffff803`3b9282d6 : fffffa80`00000000 00001fa0`00ff00ff 00000000`00000000 00000000`00000002 : nt!KiTimerExpiration+0xc8
    fffff803`3d53caf0 fffff803`3b92c67a : fffff803`3bb7c180 fffff803`3bb7c180 00000000`00183de0 fffff803`3bbd6880 : nt!KiRetireDpcList+0x1f6
    fffff803`3d53cc60 00000000`00000000 : fffff803`3d53d000 fffff803`3d537000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    FAILURE_BUCKET_ID:  0x9F_3_disk_IMAGE_KSPrt64.sys
    
    
    BUCKET_ID:  0x9F_3_disk_IMAGE_KSPrt64.sys
    
    
    Followup: MachineOwner
    ---------
    
    
    0: kd> !irp fffffa8009021010
    Irp is active with 4 stacks 2 is current (= 0xfffffa8009021128)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
    			Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa8007013740 00000000 fffff88000fd1e40-00000000 Success Error Cancel pending
    	      Unable to load image \SystemRoot\system32\DRIVERS\fltsrv.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for fltsrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for fltsrv.sys
     \Driver\disk	partmgr!PmPowerCompletion
    			Args: 00015600 00000001 00000004 00000003
     [ 16, 2]   0 e1 fffffa8007014b10 00000000 fffff8033b9a132c-fffffa8005d2c010 Success Error Cancel pending
    	       \Driver\partmgr	nt!PopRequestCompletion
    			Args: 00015600 00000001 00000004 00000003
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa8005d2c010    
    
    
    			Args: 00000000 00000000 00000000 00000000
    Perform a System File Check:
    SFC /SCANNOW Command - Run in Windows 8

    Reduce items at Start Up:
    Startup Items - Manage in Windows 8
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8


    Total Mounter is the problem. I have it mostly fixed. Trying to remove it resulted in a different BSOD ("Page fault in nonpaged area") and I tried removing the offending devices in Device Manager and then doing the uninstall. Then the uninstall worked. The problem didn't go away, though, and I found that the two devices were again listed in Device manager. Removing them allowed sleep to work, but they reappeared so I disabled them. Now things seem to work, but I'd rather remove them completely.

    I was able to erase KSPrt64.sys and want to know if removing its keys from the registry (once my full backup finishes) is what I need to get rid of it.


      My System SpecsSystem Spec

  4. #4


    Posts : 250
    Windows 7 Home Premium 64 Bit


    Thanks for letting us know.

    Post if you still need help.
      My System SpecsSystem Spec

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