SYSTEM_SERVICE_EXCEPTION Windows 8 BSOD Crash's

Lewes

Member
Member
Messages
40
Hello,

I have an issue, after logging into my laptop after a few minutes it crash's with the BSOD error "SYSTEM_SERVICE_EXCEPTION". My laptop is a Toshiba Satelitte C850D-11Q.

Help me fix it please :)
 

My Computer

System One

  • OS
    Windows 8 Home Premium 64bit
    System Manufacturer/Model
    Toshiba Satelitte C850D-11Q
Only 20 Windows Updates installed. Most systems have at least 30 or 40. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

PEGAGFN.sys Wed Aug 5 01:50:46 2009 (4A791DB6)
Appears to be a component of the Toshiba Password Utility
PEGAGFN.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

If this doesn't fix the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings




Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Tue Jan 15 11:24:41.177 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011513-34819-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 0:06:10.506[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bRedirHooked+250 )[/B]
BugCheck [B]3B, {c0000005, 142263000, fffff8801be2fbf0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000000142263000, Address of the instruction which caused the bugcheck
Arg3: fffff8801be2fbf0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]explorer.exe[/B]
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bRedirHooked[/B]
  BIOS Version                  6.00
  BIOS Release Date             08/31/2012
  Manufacturer                  TOSHIBA
  Product Name                  SATELLITE C850D-11Q
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jan 15 11:18:05.655 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011513-27783-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 0:49:00.987[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bRedirHooked+250 )[/B]
BugCheck [B]3B, {c0000005, 13dcc4000, fffff8801c475bf0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 000000013dcc4000, Address of the instruction which caused the bugcheck
Arg3: fffff8801c475bf0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]explorer.exe[/B]
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bRedirHooked[/B]
  BIOS Version                  6.00
  BIOS Release Date             08/31/2012
  Manufacturer                  TOSHIBA
  Product Name                  SATELLITE C850D-11Q
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jan 13 11:11:13.631 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011313-42182-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 0:10:11.961[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bRedirHooked+250 )[/B]
BugCheck [B]3B, {c0000005, 1368e0000, fffff8801c2d9bf0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 00000001368e0000, Address of the instruction which caused the bugcheck
Arg3: fffff8801c2d9bf0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]explorer.exe[/B]
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bRedirHooked[/B]
  BIOS Version                  6.00
  BIOS Release Date             08/31/2012
  Manufacturer                  TOSHIBA
  Product Name                  SATELLITE C850D-11Q
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan  9 16:48:51.227 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010913-34445-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 0:46:27.553[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+36216 )[/B]
BugCheck [B]AB, {1, 60, 0, 1}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000AB]SESSION_HAS_VALID_POOL_ON_EXIT (ab)[/url]
Arguments: 
Arg1: 0000000000000001, session ID
Arg2: 0000000000000060, number of paged pool bytes that are leaking
Arg3: 0000000000000000, number of nonpaged pool bytes that are leaking
Arg4: 0000000000000001, total number of paged and nonpaged allocations that are leaking.
    nonpaged allocations are in the upper half of this word,
    paged allocations are in the lower half of this word.
BUGCHECK_STR:  0xAB_Gtmp
PROCESS_NAME: [B]csrss.exe[/B]
FAILURE_BUCKET_ID: [B]LEAKED_SESSION_POOLTAG_Gtmp[/B]
  BIOS Version                  6.00
  BIOS Release Date             08/31/2012
  Manufacturer                  TOSHIBA
  Product Name                  SATELLITE C850D-11Q
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan  3 16:23:17.495 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010313-59155-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:00:52.819[/B]
*** WARNING: Unable to verify timestamp for avgwfpa.sys
*** ERROR: Module load completed but symbols could not be loaded for avgwfpa.sys
Probably caused by :[B]avgwfpa.sys ( avgwfpa+6286 )[/B]
BugCheck [B]A, {a8, 2, 1, fffff802b9b2b1cf}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: 00000000000000a8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff802b9b2b1cf, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]avgnsa.exe[/B]
FAILURE_BUCKET_ID: [B]AV_avgwfpa+6286[/B]
  BIOS Version                  6.00
  BIOS Release Date             08/31/2012
  Manufacturer                  TOSHIBA
  Product Name                  SATELLITE C850D-11Q
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Tue Jan 15 11:24:41.177 2013 (UTC - 5:00)**************************
[COLOR=RED][B]PEGAGFN.sys                 Wed Aug  5 01:50:46 2009 (4A791DB6)[/B][/COLOR]
RtsUStor.sys                Wed Jun 13 06:09:12 2012 (4FD866C8)
tos_sps64.sys               Sun Jun 17 21:21:30 2012 (4FDE829A)
usbfilter.sys               Tue Jun 19 07:07:40 2012 (4FE05D7C)
AtihdW86.sys                Tue Jul 17 03:34:09 2012 (50051571)
RTKVHD64.sys                Thu Jul 19 05:53:19 2012 (5007D90F)
TVALZFL.sys                 Sat Jul 21 18:29:07 2012 (500B2D33)
TVALZ_O.SYS                 Wed Jul 25 19:23:25 2012 (50107FED)
tdcmdpst.sys                Wed Jul 25 19:41:48 2012 (5010843C)
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
Rt630x64.sys                Mon Jul 30 12:03:12 2012 (5016B040)
Thotkey.sys                 Tue Jul 31 15:22:26 2012 (50183072)
atikmpag.sys                Wed Aug  8 09:48:21 2012 (50226E25)
atikmdag.sys                Wed Aug  8 10:32:04 2012 (50227864)
rtwlane.sys                 Mon Aug 13 09:58:08 2012 (502907F0)
SynTP.sys                   Tue Aug 14 18:52:13 2012 (502AD69D)
mfehidk.sys                 Tue Nov  6 17:47:12 2012 (50999370)
mfewfpk.sys                 Tue Nov  6 17:47:27 2012 (5099937F)
mfeapfk.sys                 Tue Nov  6 17:47:56 2012 (5099939C)
mfeavfk.sys                 Tue Nov  6 17:48:17 2012 (509993B1)
mfefirek.sys                Tue Nov  6 17:50:08 2012 (50999420)
cfwids.sys                  Tue Nov  6 17:50:41 2012 (50999441)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan  9 16:48:51.227 2013 (UTC - 5:00)**************************
mfeapfk01.sys               Tue Nov  6 17:47:56 2012 (5099939C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan  3 16:23:17.495 2013 (UTC - 5:00)**************************
avgrkx64.sys                Thu Sep 13 20:41:40 2012 (50527D44)
avgloga.sys                 Thu Sep 20 21:23:51 2012 (505BC1A7)
avgldx64.sys                Mon Oct  1 21:05:50 2012 (506A3DEE)
avgmfx64.sys                Thu Oct  4 21:08:44 2012 (506E331C)
avgidsha.sys                Sun Oct 14 21:22:54 2012 (507B656E)
avgidsdrivera.sys           Mon Oct 22 06:47:11 2012 (5085242F)
avgwfpa.sys                 Thu Nov  1 18:44:14 2012 (5092FB3E)
[/font]
PEGAGFN.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TVALZFL.sys
http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
Thotkey.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
rtwlane.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
http://www.carrona.org/drivers/driver.php?id=mfeapfk01.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Augast 2009? My laptop isn't that old. I have a strange feeling that this is incorrect information due to errors of it:

1) User John, mine is Lewes.
2) The date.
3) I checked with BlueScreenViewer, the error isn't PEGAGFN.sys.
 

My Computer

System One

  • OS
    Windows 8 Home Premium 64bit
    System Manufacturer/Model
    Toshiba Satelitte C850D-11Q
Well, I'd suggest that you check in C:\Windows\System32\drivers and check the date on PEGAGFN.sys
With Win7 there was a legitimate Windows driver that dated from 2006 on all systems.
With my current system (built in 2009, and updated to Win8 last week), I have the 2005 version of ASACPI.sys (a known BSOD cause on some Asus motherboards.
It's like having tires manufactured in 2009 on your 2012 model car.

If you look at the dump files that I posted, the cause that's blamed the most in win32k.sys (and, just FYI, it's an access error - c0000005) This is a Windows driver and is protected by the Windows System File Checker. As such it's unlikely that it is actually to blame. The more likely scenario is that another (non-Windows) driver has corrupted the memory space owned by win32k.sys and that's what actually caused the crash.

One thing that I didn't mention was that one of the memory dumps blamed your AVG - but that stopped shortly after the memory dump on 3 Jan - and the subsequent memory dumps don't have any traces of AVG. Since McAfee is present, I suspect that you've replaced AVG with McAfee (and McAfee is the next thing that I'll suggest removing if the PEGAGFN.sys update doesn't work)

I mentioned PEGAGFN.sys simply because it was the oldest 3rd party (non-Microsoft Windows) driver listed in the memory dumps. The vast majority of BSOD's are caused by 3rd party drivers (well in excess of 90%).
If that didn't fix it, then I suggested Driver Verifier. This is a program that will stress the drivers and, hopefully, force the bad driver to cause a crash and name itself in the memory dump.

Finally, please read the documentation that comes with BlueScreenView and see that it's not exactly 100% accurate in 64 bit systems. I have a great deal of respect for Nir Sofer and his work - and he does inform users of the limitations of his programs.
The program that I used to analyze your memory dumps is the kernel debugger (kd.exe) contained in the Windows Debugging Tools from Microsoft.

It's your system and it's your choice what you do.
Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Sorry, not very technical so I'm confused. Mind giving me steps like 1, 2 on what to do?

EDIT: I can't find the PAGE or somethingrather file in drivers.
 

My Computer

System One

  • OS
    Windows 8 Home Premium 64bit
    System Manufacturer/Model
    Toshiba Satelitte C850D-11Q
Download Password Utility from here: Laptop Driver Downloads:
Double click on the file and then install it.
Check in C:\Windows\System32\drivers to be sure that the driver is a later date.
Wait to see if there are any further BSOD's.

If there are, then run Driver Verifier according to these directions: Driver Verifier Settings
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Updated it. No errors so far. Also, check for what file in drivers?
 

My Computer

System One

  • OS
    Windows 8 Home Premium 64bit
    System Manufacturer/Model
    Toshiba Satelitte C850D-11Q
PEGAGFN.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
I see none. No PEGAGFN.sys.
 

My Computer

System One

  • OS
    Windows 8 Home Premium 64bit
    System Manufacturer/Model
    Toshiba Satelitte C850D-11Q
Sorry, my mistake. Check in C:\Program Files (x86)\TOSHIBA\Password Utility\PEGAGFN.sys
Driver isn't stored in the normal location. :(
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Its there, and was last modified 11/09/2009.
 

My Computer

System One

  • OS
    Windows 8 Home Premium 64bit
    System Manufacturer/Model
    Toshiba Satelitte C850D-11Q
And your old one was:

PEGAGFN.sys Wed Aug 5 01:50:46 2009 (4A791DB6)

So you've updated it as far as you're able - and you've replaced the old one, so if it was causing errors you've now got a fresh copy.

Lets see what happens next. Wait for another BSOD.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
So far so good, how shall I test for a BSOD? I'd rather not use the Driver Verifier, I don't want to kill my laptop.
 

My Computer

System One

  • OS
    Windows 8 Home Premium 64bit
    System Manufacturer/Model
    Toshiba Satelitte C850D-11Q
We wait.
In general I estimate that if you go a week without a BSOD, then it's probably fixed.
Then if you go 2 weeks - it's most likely been fixed.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Happening again, I have a strange feeling its because I have 2 video card drivers installed. One from from Toshiba, and one from AMD. I installed them both, should I remove AMD drivers because it wasn't meant for my laptop.
 

My Computer

System One

  • OS
    Windows 8 Home Premium 64bit
    System Manufacturer/Model
    Toshiba Satelitte C850D-11Q
I would suggest trying these free diagnostics: Hardware Diagnostics
Also try running Driver Verifier according to these instructions: Driver Verifier Settings

My own computer system refused to boot today, so I'm using the wife's for right now.
I don't know when I'll be able to fix it, so until then please be patient with me.
 
Last edited:

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Oh, bad luck. Windows 8 is rather buggy I believe, thats why I'm building my desktop in summer with Windows 7 installed.

I need steps again (1..2..3..).

I reinstalled my video card driver yesterday and no problems so far. Could the video driver been the cause?
 

My Computer

System One

  • OS
    Windows 8 Home Premium 64bit
    System Manufacturer/Model
    Toshiba Satelitte C850D-11Q
Sorry for the delay. First my system went down and I was busy restoring it. Then I spent all last night up with a horse - walking it in circles so it wouldn't founder and die due to colic.

What steps are you looking for?
I've fixed the link to Driver Verifier in my previous post.
Here's the steps that I have. Please excuse the massive number of quotes as I'm way too tired to sort them out!

Hardware diagnostics:
I suggest starting all troubleshooting with the following diagnostic tests (also located at this link: Initial Hardware Diagnostics ). They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
Hard Drive Diagnostic Procedure (read the details at the link) - Test ALL of the hard drives.

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources

Additional free diagnostics here: Additional Hardware Diagnostics
Full list of free diagnostics here: Hardware Diagnostics

Then, if the above tests pass (and you're able to get into Windows), I'd try these free stress tests:

I suggest using a temperature monitoring program. I picked this free one because it was the first one I found that also shows GPU temps: CPUID - System & hardware benchmark, monitoring, reporting
I also suggest this one: HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools


FurMark download site
: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test (Looks like it's "BURN-IN test" now)
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90ºC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
If the temperature gets above 100ºC, quit the test - the video card is overheating.
- Click "Quit" to exit
What you are looking for:
- excessive heat from the GPU (report back with anything over 90ºC)
- problems with the video display (picture is distorted or jumbled, picture turns black, etc)
- problems reported by the program (I haven't seen this, but "just in case")



Prime95 download site:
Free Software - GIMPS
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight please run the "Small FFTs" test instead. (run all 3 if you find a problem and note how long it takes to error out with each)
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
Monitor the CPU temperature and DON'T let it exceed 85ºC. If it does, then you probably have a CPU cooling problem.
- CPU temps exceeding 60ºC can cause errors in Prime95. Fix the cooling solution first, then run Prime95 again.
This won't necessarily crash the system - but check the output in the test window for errors.
The Test selection box and the stress.txt file describes what components that the program stresses.
More details on the use of this test: Torture test your CPU with Prime95


More Video Stress Tests:
1. Thanks to VirGnarus for finding this video memory test: https://simtk.org/home/memtest
Alternate download link (w/o registration) located here: Folding@home - DownloadUtils
2. Two other video stress tests (may be more stressful than FurMark):
NOTE: I have had reports that some ISP's will block this website
Video Memory stress Test - VMT
Artifact Locator - Artifact Locator
Sorry, but I don't read the language that this website is made in.
3. Another interesting test that came to my attention: Home
USE AT YOUR OWN RISK - the program doesn't have a whole bunch of safety features to protect you from yourself!


CPU Stress Tests:
Only need to run 1 or 2 of the tests under most circumstances. I haven't used any of the tests myself, so I listed all that I was able to find.
- Intel Processor Diagnostic Tool (works in Windows)
x64 - http://downloadcenter.intel.com/Det...adType=Utilities,+Tools+and+Examples&lang=eng
x86 - http://downloadcenter.intel.com/Det...adType=Utilities,+Tools+and+Examples&lang=eng
Burn Test - download from Guru3D.com
- AMD OverDrive is the recommended solution from AMD - BUT I've seen issues with this program causing BSOD's. Use at your own risk!!! AMD OverDrive
- 7Byte : Hot CPU Tester Pro
- 7Byte : BurnIn64
- CPU Stress test
- Fossil Free Online CPU Load or Stress Test.
- Download Jouni Vuorio CPU Stability Test | PCWorld
- CPU Stress test
- |MG| CPU Stability Test 6.0 Download
- LinX - A simple Linpack interface
- the test(s) suggested at this link are bootable: Headless CPU Stress Testing - Tech Support Forum

Driver Verifier:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

1) So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
2)
Then make a System Restore point (so you can restore the system using the Vista/Win7/Win8 Startup Repair feature) - and create a System Repair Disc if you don't have a full installation DVD.

(Win7)

You can do this by going to Start...All Programs...Maintenance...Create a System Repair Disc (don't forget to test the disc to make sure it works).

(Win8)

Creating a System Repair Disk is a bit different in Win8 tho - go to the Start Screen and type "recovery drive" (without the quotes) and select the Settings charm in the right sidebar. Then select/run the "Create a recovery drive" app. Don't insert a USB drive and click the "Next" button. At the bottom left corner of the next screen will be a link that says "Create a System Repair disc with a CD or DVD instead". Click on that and follow the instructions to make a System Repair disc.

For Vista, you can download the repair discs from different websites. If unable to locate them, shoot me a PM and I'll point you to them.

3)
Also, to ensure that you can recover, here's another couple of additional steps (doesn't work for Win8):
- Get to the Safe Mode menu (rapidly tap F8 just before the Windows splash screen comes up). Scroll down to and select "Disable automatic restart on System Failure"
In Win8, open the Run dialog (Win Key + R) and type "sysdm.cpl"
Then click on the Advanced tab, then the Startup and Recovery Settings button
Then uncheck the "Automatically restart" radio button.

- Get the RED information from this picture (in particular we will need the name of the file that the error occurred in)
Windows 8 will only have the Symbolic name on that funny looking Blue Screen (I haven't had a chance to post a screen shot of a Windows 8 BSOD yet):
bsod.jpg


Then, here's the procedure to run Driver Verifier:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "IRP Logging", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next" (
"Special Pool" may be able to be used depending on amount of RAM and errors being seen. In situations with small amounts of RAM, DO NOT select it),

- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and
locate the memory dump file. If present,
turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page. Then, zip up the memory dump file(s) and upload them with your next post. If no dump files were generated, post back for further suggestions.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys to stop Driver Verifier from loading (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
 
Last edited:

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
I went on the drivers website and found an update on 18/01/13, I think that might of been a fix for the errors, if I still get them, I'll do the driver verifier and hardware diagnosis.
 

My Computer

System One

  • OS
    Windows 8 Home Premium 64bit
    System Manufacturer/Model
    Toshiba Satelitte C850D-11Q
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