Windows 8 and 8.1 Forums


New BSOD... Crash Dump attached.. help...

  1. #1


    Kerala, India
    Posts : 30
    Windows 8

    New BSOD... Crash Dump attached.. help...


    Hi, Im new to win8. Today I got a bsod... I'm attaching the dump file.. Plz help..

    Thanks...

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    No Windows Updates installed. Most systems have at least 30 or 40. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions). I strongly suspect that this hold true for Win8 systems also.
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disc-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Cyberlink drivers date from 2010 - please uninstall the program.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ntk_PowerDVD_64.sys Tue Aug 3 05:04:12 2010 (4C57DB8C)
    Cyberlink PowerDVD driver
    http://www.carrona.org/drivers/driver.php?id=ntk_PowerDVD_64.sys

    000.fcl Thu Nov 18 19:53:28 2010 (4CE5CA88)
    CyberLink FCL Driver
    http://www.carrona.org/drivers/driver.php?id=000.fcl

    nvmf6264.sys Wed Apr 20 18:49:36 2011 (4DAF6300)
    nVidia nForce network driver
    http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys

    nvstor.sys Mon Sep 12 19:53:04 2011 (4E6E9B60)
    nVidia Storage Drivers
    http://www.carrona.org/drivers/driver.php?id=nvstor.sys

    PxHlpa64.sys Mon Oct 17 10:29:34 2011 (4E9C3BCE)
    Sonic CD/DVD driver (used by many different CD/DVD programs)
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

    dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)
    Daemon Tools driver [br] Possible BSOD issues in Win7
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Jan 14 11:14:08.901 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011413-34273-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 1:10:40.611
    Probably caused by :win32k.sys ( win32k!TimersProc+1c4 )
    BugCheck 3B, {c0000005, fffff960001743d3, fffff88004be9080, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff960001743d3, Address of the instruction which caused the bugcheck
    Arg3: fffff88004be9080, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME: csrss.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!TimersProc
      BIOS Version                  FA
      BIOS Release Date             07/25/2011
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  M68MT-S2
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Jan 14 11:14:08.901 2013 (UTC - 5:00)**************************
    ntk_PowerDVD_64.sys         Tue Aug  3 05:04:12 2010 (4C57DB8C)
    000.fcl                     Thu Nov 18 19:53:28 2010 (4CE5CA88)
    nvmf6264.sys                Wed Apr 20 18:49:36 2011 (4DAF6300)
    nvstor.sys                  Mon Sep 12 19:53:04 2011 (4E6E9B60)
    PxHlpa64.sys                Mon Oct 17 10:29:34 2011 (4E9C3BCE)
    dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)
    RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
    avgrkx64.sys                Thu Sep 13 20:41:40 2012 (50527D44)
    avgloga.sys                 Thu Sep 20 21:23:51 2012 (505BC1A7)
    atikmpag.sys                Thu Sep 27 21:12:52 2012 (5064F994)
    atikmdag.sys                Thu Sep 27 22:14:57 2012 (50650821)
    avgldx64.sys                Mon Oct  1 21:05:50 2012 (506A3DEE)
    avgidsha.sys                Sun Oct 14 21:22:54 2012 (507B656E)
    avgidsdrivera.sys           Mon Oct 22 06:47:11 2012 (5085242F)
    avgmfx64.sys                Thu Nov 15 17:03:50 2012 (50A566C6)
    idmwfp.sys                  Wed Nov 21 09:42:58 2012 (50ACE872)
    avgwfpa.sys                 Mon Nov 26 17:09:35 2012 (50B3E89F)
    
    http://www.carrona.org/drivers/driver.php?id=ntk_PowerDVD_64.sys
    http://www.carrona.org/drivers/driver.php?id=000.fcl
    http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys
    http://www.carrona.org/drivers/driver.php?id=nvstor.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
      My System SpecsSystem Spec

  3. #3


    Kerala, India
    Posts : 30
    Windows 8


    Thank u for ur Highly Detailed Analysis... I've managed to uninstall PowerDVD from my system.. But I cudn't find nVidia nForce network driver, storage driver and cd\dvd driver.. Could u plz assist me to get that... ? Thank U very much...
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    nVidia nForce network driver, storage driver
    All are included in the nForce chipset drivers
    IMO there's no point in updating them since the latest from nVidia is dated 2009: NVIDIA DRIVERS 15.49WHQL

    Leave the CD/DVD driver alone for now - it's rarely (if ever) found to be a problem.
      My System SpecsSystem Spec

  5. #5


    Kerala, India
    Posts : 30
    Windows 8


    Quote Originally Posted by usasma View Post
    nVidia nForce network driver, storage driver
    All are included in the nForce chipset drivers
    IMO there's no point in updating them since the latest from nVidia is dated 2009: NVIDIA DRIVERS 15.49WHQL

    Leave the CD/DVD driver alone for now - it's rarely (if ever) found to be a problem.

    Thank U for the Input... Will update the progress... Thank U usasma...
      My System SpecsSystem Spec

  6. #6


    Kerala, India
    Posts : 30
    Windows 8


    Which memory dump settings should I use for better analysis ? mini dump or kernel memory dump ?
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    We start with minidumps. If the problem remains within my abilities, then that's all I need.
    If the problem goes beyond my abilities (and we call in others to help) then kernel or complete dumps may be necessary.

    In other words, use minidumps - if we need larger we'll let you know.
      My System SpecsSystem Spec

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