BSOD craches & Restarting issue

Salem874 · Jan 13, 2013

Hi

I hope someone on here can help me.
I’ve got a Dell StudioXPS 8100 PC which I’ve recently upgraded from Windows 7 to Windows 8 (I upgraded just before Christmas).

The problem is that over the last few days (probably 4-5) I’ve started getting loads of BSOD errors/crashes on a relatively regular basis. The errors ive been getting are

BAD_POOL_HEADER
DPC_WATCHDOG VIOLATION

Please could someone help me take a look at the attached dump files and advise on what is causing the issue and how I can go about fixing it?

Also, ever since the upgrade, Windows 8 is refusing do carry-out a Restart properly. Whenever I try to restart the PC, It shuts down as normal, but then freezes/hangs saying “Restarting” for hours on end, until I do a forced restart using the Power button. Because of this restarting issue, I’ve been unable to complete some Windows Updates as it appears part of the “finishing off” is done during the shut down process and not during start up.

Please could you take a look at the attached dump files and help me track this down as soon as possible?

Many Thanks in advance

usasma · Jan 14, 2013

Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

You have at least 3 hard drives. What is the make/model/wattage and age of your Power Supply?

1 memory dump names VBoxNetFlt.sys, a driver component of your Virtual Box networking sub-system. Please uninstall the drivers, then download and install a fresh copy of the latest, Win8 compatible version from the Virtual Box website.

4 memory dumps implicate (but doesn't directly blame) networx.sys - a component of the NetWorx bandwidth monitoring program from SoftPerfect. Please uninstall this program to test and see if it's a part of the problem.

Please uninstall your Western Digital software. It dates from 2008 and is known to cause BSOD's on some Windows systems.

Older versions of UltraMon are also known to cause problems - please uninstall it (yours dates from 2008). If you want to continue using it, please locate the latest, Win8 compatible version for your system.

Your VNC drivers also date from 2008 - please remove them also.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

vncmirror.sys Fri Mar 14 13:43:05 2008 (47DAB929)
VNC Mirror Miniport - VNC Server - RealVNC Ltd.
http://www.carrona.org/drivers/driver.php?id=vncmirror.sys

wdcsam64.sys Wed Apr 16 04:39:08 2008 (4805BB2C)
Western Digital SCSI Arcitecture Model (SAM) WDM driver[br]2008 driver version has known BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys

000.fcl Fri Sep 26 09:11:22 2008 (48DCDF7A)
CyberLink FCL Driver
http://www.carrona.org/drivers/driver.php?id=000.fcl

UltraMonUtility.sys Thu Nov 13 20:10:30 2008 (491CD006)
UltraMon multi-monitor
http://www.carrona.org/drivers/driver.php?id=UltraMonUtility.sys

HECIx64.sys Thu Sep 17 15:54:16 2009 (4AB293E8)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

emOEM64.sys Wed Sep 1 06:04:11 2010 (4C7E251B)
USB 28xx OEM Filter (TV Card) ATI chipset
http://www.carrona.org/drivers/driver.php?id=emOEM64.sys

emBDA64.sys Wed Sep 1 06:05:04 2010 (4C7E2550)
USB 28xx OEM Filter (TV Card) ATI chipset
http://www.carrona.org/drivers/driver.php?id=emBDA64.sys

ElbyCDIO.sys Thu Dec 16 17:58:13 2010 (4D0A9985)
CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys

RTKVHD64.sys Tue Jan 25 05:38:43 2011 (4D3EA833)
Realtek High Definition Audio Function Driver
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys

ntk_PowerDVD12_64.sys Thu May 12 08:30:24 2011 (4DCBD2E0)
Cyberlink PowerDVD driver. Often OEM installed on systems
http://www.carrona.org/drivers/driver.php?id=ntk_PowerDVD12_64.sys

k57nd60a.sys Wed Oct 19 16:17:36 2011 (4E9F3060)
Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys

SRTSPX64.SYS Tue Nov 15 17:30:55 2011 (4EC2E81F)
Symantec Real Time Storage Protection (PEL) x64
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS

vmm.sys Wed Dec 28 08:28:47 2011 (4EFB198F)
Virtual Machine Monitor driver - Microsoft Virtual PC 2004
http://www.carrona.org/drivers/driver.php?id=vmm.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sun Jan 13 07:56:07.105 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011313-48687-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:25:22.795[/B]
Probably caused by :[B]Pool_Corruption ( nt!ExFreePool+358 )[/B]
BugCheck [B]19, {e, fffff8800efb81e0, fffff800beba3aa1, 322847a546c892ce}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 000000000000000e, 
Arg2: fffff8800efb81e0
Arg3: fffff800beba3aa1
Arg4: 322847a546c892ce
BUGCHECK_STR:  0x19_e
PROCESS_NAME: [B]ccSvcHst.exe[/B]
FAILURE_BUCKET_ID: [B]0x19_e_nt!ExFreePool[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  A05
  BIOS Release Date             07/08/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 8100
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jan 13 07:26:11.504 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011313-37752-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 1:02:36.194[/B]
Probably caused by :[B]Pool_Corruption ( nt!ExFreePool+358 )[/B]
BugCheck [B]19, {e, fffff8800e4691e0, 0, 8390e68398bef720}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 000000000000000e, 
Arg2: fffff8800e4691e0
Arg3: 0000000000000000
Arg4: 8390e68398bef720
BUGCHECK_STR:  0x19_e
PROCESS_NAME: [B]ccSvcHst.exe[/B]
FAILURE_BUCKET_ID: [B]0x19_e_nt!ExFreePool[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  A05
  BIOS Release Date             07/08/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 8100
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 12 20:39:17.824 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011313-29889-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:27:59.514[/B]
*** WARNING: Unable to verify timestamp for VBoxNetFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for VBoxNetFlt.sys
Probably caused by :[B]Pool_Corruption ( nt!ExFreePool+60 )[/B]
BugCheck [B]19, {d, fffff8800e11e1e0, 45e20a2ea90, f95cf487fda5157c}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 000000000000000d, 
Arg2: fffff8800e11e1e0
Arg3: 0000045e20a2ea90
Arg4: f95cf487fda5157c
BUGCHECK_STR:  0x19_d
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0x19_d_nt!ExFreePool[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  A05
  BIOS Release Date             07/08/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 8100
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 12 20:10:14.952 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011313-26691-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:10:48.642[/B]
Probably caused by :[B]Pool_Corruption ( nt!ExFreePool+60 )[/B]
BugCheck [B]19, {d, fffff8800ee091e0, 1, 2eb602a0332d203e}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 000000000000000d, 
Arg2: fffff8800ee091e0
Arg3: 0000000000000001
Arg4: 2eb602a0332d203e
BUGCHECK_STR:  0x19_d
PROCESS_NAME: [B]Origin.exe[/B]
FAILURE_BUCKET_ID: [B]0x19_d_nt!ExFreePool[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  A05
  BIOS Release Date             07/08/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 8100
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 12 19:58:26.618 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011313-30482-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:22:24.308[/B]
*** WARNING: Unable to verify timestamp for networx.sys
*** ERROR: Module load completed but symbols could not be loaded for networx.sys
Probably caused by :[B]tdx.sys ( tdx!TdxSendDatagramTransportAddress+2e6 )[/B]
BugCheck [B]133, {1, 784, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
    DISPATCH_LEVEL or above. The offending component can usually be
    identified with a stack trace.
Arg2: 0000000000000784, The watchdog period.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]networx.exe[/B]
FAILURE_BUCKET_ID: [B]0x133_ISR_tdx!TdxSendDatagramTransportAddress[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  A05
  BIOS Release Date             07/08/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 8100
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 12 19:34:59.115 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011313-30248-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 2:56:37.805[/B]
Probably caused by :[B]Pool_Corruption ( nt!ExFreePool+358 )[/B]
BugCheck [B]19, {e, fffff8800f2681e0, fffff88001fc8280, b573c44c50678d99}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 000000000000000e, 
Arg2: fffff8800f2681e0
Arg3: fffff88001fc8280
Arg4: b573c44c50678d99
BUGCHECK_STR:  0x19_e
PROCESS_NAME: [B]CLMSServerPDVD[/B]
FAILURE_BUCKET_ID: [B]0x19_e_nt!ExFreePool[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  A05
  BIOS Release Date             07/08/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 8100
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 12 16:37:27.052 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011213-33243-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:08:37.743[/B]
*** WARNING: Unable to verify timestamp for networx.sys
*** ERROR: Module load completed but symbols could not be loaded for networx.sys
Probably caused by :[B]tdx.sys ( tdx!TdxSendDatagramTransportAddress+2e6 )[/B]
BugCheck [B]133, {1, 784, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
    DISPATCH_LEVEL or above. The offending component can usually be
    identified with a stack trace.
Arg2: 0000000000000784, The watchdog period.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]networx.exe[/B]
FAILURE_BUCKET_ID: [B]0x133_ISR_tdx!TdxSendDatagramTransportAddress[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  A05
  BIOS Release Date             07/08/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 8100
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 12 16:27:47.391 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011213-25240-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 1:31:39.082[/B]
*** WARNING: Unable to verify timestamp for networx.sys
*** ERROR: Module load completed but symbols could not be loaded for networx.sys
Probably caused by :[B]tdx.sys ( tdx!TdxSendDatagramTransportAddress+2e6 )[/B]
BugCheck [B]133, {1, 784, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
    DISPATCH_LEVEL or above. The offending component can usually be
    identified with a stack trace.
Arg2: 0000000000000784, The watchdog period.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]networx.exe[/B]
FAILURE_BUCKET_ID: [B]0x133_ISR_tdx!TdxSendDatagramTransportAddress[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  A05
  BIOS Release Date             07/08/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 8100
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 12 14:55:07.570 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011213-28173-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:56:52.260[/B]
Probably caused by :[B]Pool_Corruption ( nt!ExFreePool+60 )[/B]
BugCheck [B]19, {d, fffff8800f3151e0, fffff88001f56280, 85ce3330541e49a2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 000000000000000d, 
Arg2: fffff8800f3151e0
Arg3: fffff88001f56280
Arg4: 85ce3330541e49a2
BUGCHECK_STR:  0x19_d
PROCESS_NAME: [B]explorer.exe[/B]
FAILURE_BUCKET_ID: [B]0x19_d_nt!ExFreePool[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  A05
  BIOS Release Date             07/08/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 8100
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 12 13:57:09.406 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011213-33540-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:45:49.096[/B]
*** WARNING: Unable to verify timestamp for networx.sys
*** ERROR: Module load completed but symbols could not be loaded for networx.sys
Probably caused by :[B]tdx.sys ( tdx!TdxSendDatagramTransportAddress+2e6 )[/B]
BugCheck [B]133, {1, 784, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
    DISPATCH_LEVEL or above. The offending component can usually be
    identified with a stack trace.
Arg2: 0000000000000784, The watchdog period.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]networx.exe[/B]
FAILURE_BUCKET_ID: [B]0x133_ISR_tdx!TdxSendDatagramTransportAddress[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  A05
  BIOS Release Date             07/08/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 8100
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan 11 17:53:25.175 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011113-41449-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:29:38.865[/B]
*** ERROR: Module load completed but symbols could not be loaded for csc.sys
Probably caused by :[B]Pool_Corruption ( nt!ExFreePool+358 )[/B]
BugCheck [B]19, {e, fffff8800f1c41e0, fffff8033df44aa1, 7aeb419ea73e6686}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 000000000000000e, 
Arg2: fffff8800f1c41e0
Arg3: fffff8033df44aa1
Arg4: 7aeb419ea73e6686
BUGCHECK_STR:  0x19_e
PROCESS_NAME: [B]RuntimeBroker.[/B]
FAILURE_BUCKET_ID: [B]0x19_e_nt!ExFreePool[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2793[/B]
  BIOS Version                  A05
  BIOS Release Date             07/08/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 8100
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sun Jan 13 07:56:07.105 2013 (UTC - 5:00)**************************
[COLOR=RED][B]vncmirror.sys             Fri Mar 14 13:43:05 2008 (47DAB929)[/B][/COLOR]
[COLOR=RED][B]wdcsam64.sys              Wed Apr 16 04:39:08 2008 (4805BB2C)[/B][/COLOR]
[COLOR=RED][B]000.fcl                   Fri Sep 26 09:11:22 2008 (48DCDF7A)[/B][/COLOR]
[COLOR=RED][B]UltraMonUtility.sys       Thu Nov 13 20:10:30 2008 (491CD006)[/B][/COLOR]
[COLOR=RED][B]HECIx64.sys               Thu Sep 17 15:54:16 2009 (4AB293E8)[/B][/COLOR]
[COLOR=RED][B]emOEM64.sys               Wed Sep  1 06:04:11 2010 (4C7E251B)[/B][/COLOR]
[COLOR=RED][B]emBDA64.sys               Wed Sep  1 06:05:04 2010 (4C7E2550)[/B][/COLOR]
[COLOR=RED][B]ElbyCDIO.sys              Thu Dec 16 17:58:13 2010 (4D0A9985)[/B][/COLOR]
[COLOR=RED][B]RTKVHD64.sys              Tue Jan 25 05:38:43 2011 (4D3EA833)[/B][/COLOR]
[COLOR=RED][B]ntk_PowerDVD12_64.sys     Thu May 12 08:30:24 2011 (4DCBD2E0)[/B][/COLOR]
[COLOR=RED][B]k57nd60a.sys              Wed Oct 19 16:17:36 2011 (4E9F3060)[/B][/COLOR]
[COLOR=RED][B]SRTSPX64.SYS              Tue Nov 15 17:30:55 2011 (4EC2E81F)[/B][/COLOR]
[COLOR=RED][B]vmm.sys                   Wed Dec 28 08:28:47 2011 (4EFB198F)[/B][/COLOR]
SYMEVENT64x86.SYS         Wed May 23 20:52:24 2012 (4FBD8648)
mcaudrv_x64.sys           Tue Jun 26 11:33:54 2012 (4FE9D662)
mcvidrv_x64.sys           Thu Jun 28 01:29:29 2012 (4FEBEBB9)
networx.sys               Thu Jul 12 05:01:07 2012 (4FFE9253)
SYMNETS.SYS               Fri Jul 20 22:07:07 2012 (500A0ECB)
Ironx64.SYS               Mon Jul 23 20:34:50 2012 (500DEDAA)
athw8x.sys                Tue Jul 24 11:44:00 2012 (500EC2C0)
EraserUtilRebootDrv.sys   Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys              Tue Jul 31 19:36:51 2012 (50186C13)
ccSetx64.sys              Thu Aug 16 17:18:11 2012 (502D6393)
AnyDVD.sys                Sun Aug 26 08:56:20 2012 (503A1CF4)
IDSvia64.sys              Tue Aug 28 22:48:40 2012 (503D8308)
EX64.SYS                  Wed Sep  5 18:31:45 2012 (5047D2D1)
ENG64.SYS                 Wed Sep  5 18:33:39 2012 (5047D343)
LHidFilt.Sys              Tue Sep 18 05:26:53 2012 (50583E5D)
LMouFilt.Sys              Tue Sep 18 05:26:58 2012 (50583E62)
iaStorA.sys               Fri Sep 21 14:40:55 2012 (505CB4B7)
dump_iaStorA.sys          Fri Sep 21 14:40:55 2012 (505CB4B7)
SRTSP64.SYS               Tue Oct  2 18:55:54 2012 (506B70FA)
SYMDS64.SYS               Tue Oct  2 22:52:00 2012 (506BA850)
SYMEFA64.SYS              Wed Oct  3 15:00:06 2012 (506C8B36)
Smb_driver_Intel.sys      Thu Oct 18 00:57:56 2012 (507F8C54)
BHDrvx64.sys              Fri Oct 19 00:40:41 2012 (5080D9C9)
lvrs64.sys                Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys               Mon Oct 22 22:12:08 2012 (5085FCF8)
intelppm.sys              Mon Nov  5 22:55:02 2012 (50988A16)
idmwfp.sys                Wed Nov 21 09:42:58 2012 (50ACE872)
nvlddmkm.sys              Fri Nov 30 22:24:02 2012 (50B97852)
VBoxNetFlt.sys            Wed Dec 19 08:47:16 2012 (50D1C564)
VBoxNetAdp.sys            Wed Dec 19 08:47:17 2012 (50D1C565)
VBoxUSBMon.sys            Wed Dec 19 08:47:17 2012 (50D1C565)
VBoxDrv.sys               Wed Dec 19 08:48:25 2012 (50D1C5A9)
[/font]

Salem874 · Jan 14, 2013

Hi

Thanks for the detailed post. No need to apologize for the delayed response, I understand that this assistance is voluntary and that each of us has our own personal lives as well

Firstly, Dell is not listing and newer BIOS software for my system, I've checked.

I have the HDD, but two of them are USB external ones, while the other is the internal 2TB (2x1TB in RAID) as supplied by Dell when I purchased the PC.

As I've had all these drives plugged in and had no,issues until the last few days, so would be surprised if they are the cause.

All those drivers (Cyberlink, Symantec, Ultramon, Networx) were installed by installers provided by these companies, downloaded directly from their websites in the last week, so again doubt there are newer versions available. The Western Digital software was installed by Windows 8 when it saw the WD external USB drive was plugged in,this includes Win 8/RT ready features with Live Tiles support. I therefore assumed thered be no issues. I have no problems uninstalling it though, as I don't really need it.

I must say though, I do find it surprising that some of the drivers/files date back to 2008/2010!!

I did however install VirtualBox in the last week, which, thinking about it now, could be about the time the issues started. One question though, could this cause conflicts/issues even,if Virtualbox is NOT being used?

I will uninstall VirtualBox tomorrow to give it a try and recheck for updated drivers.

I'll let you know how things go.
Sent from my RM-825_eu_euro1_234 using Board Express

usasma · Jan 14, 2013

Yes, it can cause issues even if it's not being used (but it's less likely). I routinely ask people to update drivers on disabled devices because of this - but I have no data as to the effectiveness of this.

BSOD craches & Restarting issue

Salem874

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

Salem874

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One