Windows 8 and 8.1 Forums


System Freezing & Occasional BSOD Crashes

  1. #1


    Posts : 5
    Windows 8 Pro 32 bit

    System Freezing & Occasional BSOD Crashes


    Since upgrading from XP to Windows 8 Pro I am experiencing numerous freezing and occassional BSOD crashes. The freezing will happen at any time - browsing, watching a video using VLC, copying files etc. I have a report from Blue Screen View for the last 2 BSOD but most of the freezing issues did not result in a BSOD so I just re-booted to continue with my work (sometimes it required 2-3 boots to get the system up and running again as it froze again on login page. The Crash list below points to a Driver problem but does not say which driver. I have been through Device Manager and checked that drivers are up to date.
    Crash List

    Created by using BlueScreenView
    Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size
    011213-18423-01.dmp 12/01/2013 09:06:13 0x00000124 0x00000000 0x85cc7024 0xb2000040 0x00000800 halmacpi.dll halmacpi.dll+25a20 Hardware Abstraction Layer DLL Microsoft® Windows® Operating System Microsoft Corporation 6.2.9200.16420 (win8_gdr.120919-1813) 32-bit ntoskrnl.exe+b7218 ntoskrnl.exe+c83a9 halmacpi.dll+25813 halmacpi.dll+251f8 D:\WINDOWS\Minidump\011213-18423-01.dmp 2 15 9200 158,792
    011013-22417-01.dmp 10/01/2013 18:14:47 0x00000124 0x00000000 0x86439024 0xf2000040 0x00000800 halmacpi.dll halmacpi.dll+25a20 Hardware Abstraction Layer DLL Microsoft® Windows® Operating System Microsoft Corporation 6.2.9200.16420 (win8_gdr.120919-1813) 32-bit ntoskrnl.exe+b7218 ntoskrnl.exe+c83a9 halmacpi.dll+25813 halmacpi.dll+251f8 D:\WINDOWS\Minidump\011013-22417-01.dmp 2 15 9200 159,824
    I have also uploaded the SF diagnostic report.
    Any help or advice would be appreciated as my system is rapidly becoming un-useable so i am thinking of re-installing XP again.
    Thanks

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The MSINFO32 report and the systeminfo report are missing from the uploaded reports.
    Please run the tool again and let it run for at least 15 minutes before zipping up the contents.
    Then upload it again so we can perform a full diagnosis.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    VSTCNXT3.SYS Wed Oct 15 20:29:13 2008 (48F68AD9)
    Conexant SoftK56 Modem Driver
    http://www.carrona.org/drivers/driver.php?id=VSTCNXT3.SYS

    VSTAZL3.SYS Wed Oct 15 20:30:03 2008 (48F68B0B)
    Conexant SoftK56 Modem
    http://www.carrona.org/drivers/driver.php?id=VSTAZL3.SYS

    VSTDPV3.SYS Wed Oct 15 20:32:04 2008 (48F68B84)
    Conexant SoftK56 Modem Driver
    http://www.carrona.org/drivers/driver.php?id=VSTDPV3.SYS

    oz776.sys Tue Sep 8 22:10:13 2009 (4AA70E85)
    O2Micro USB Smart Card Reader
    http://www.carrona.org/drivers/driver.php?id=oz776.sys

    tap0901.sys Thu Aug 19 18:07:37 2010 (4C6DAB29)
    OpenVPN driver or COMODO
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys

    Apfiltr.sys Thu Mar 31 06:34:27 2011 (4D9458B3)
    Alps pointing device
    http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys

    b57nd60x.sys Fri Oct 21 01:22:27 2011 (4EA10193)
    Broadcom NetXtreme Gigabit Ethernet NDIS6.0 Driver
    http://www.carrona.org/drivers/driver.php?id=b57nd60x.sys

    If that doesn't stop the BSOD's (and depending on what we see in the MSINFO32 and systeminfo reports), then please start with these free hardware diagnostics: Hardware Diagnostics


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Jan 12 02:02:40.614 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011213-18423-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x86 compatible
    Built by: 9200.16424.x86fre.win8_gdr.120926-1855
    System Uptime:0 days 0:22:05.430
    Probably caused by :GenuineIntel
    BugCheck 124, {0, 85cc7024, b2000040, 800}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 00000000, Machine Check Exception
    Arg2: 85cc7024, Address of the WHEA_ERROR_RECORD structure.
    Arg3: b2000040, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000800, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME: System
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_BUS
    CPUID:        "Intel(R) Core(TM)2 Duo CPU     T8100  @ 2.10GHz"
    MaxSpeed:     2100
    CurrentSpeed: 2095
      BIOS Version                  A12
      BIOS Release Date             06/20/2008
      Manufacturer                  Dell Inc.
      Product Name                  Latitude D630                   
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu Jan 10 11:13:45.219 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011113-24258-01.dmp]
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011013-22417-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x86 compatible
    Built by: 9200.16424.x86fre.win8_gdr.120926-1855
    System Uptime:0 days 0:21:00.036
    Probably caused by :GenuineIntel
    BugCheck 124, {0, 86439024, f2000040, 800}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 00000000, Machine Check Exception
    Arg2: 86439024, Address of the WHEA_ERROR_RECORD structure.
    Arg3: f2000040, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000800, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME: audiodg.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_BUS
    CPUID:        "Intel(R) Core(TM)2 Duo CPU     T8100  @ 2.10GHz"
    MaxSpeed:     2100
    CurrentSpeed: 2095
      BIOS Version                  A12
      BIOS Release Date             06/20/2008
      Manufacturer                  Dell Inc.
      Product Name                  Latitude D630                   
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Jan 12 02:02:40.614 2013 (UTC - 5:00)**************************
    VSTCNXT3.SYS                Wed Oct 15 20:29:13 2008 (48F68AD9)
    VSTAZL3.SYS                 Wed Oct 15 20:30:03 2008 (48F68B0B)
    VSTDPV3.SYS                 Wed Oct 15 20:32:04 2008 (48F68B84)
    oz776.sys                   Tue Sep  8 22:10:13 2009 (4AA70E85)
    tap0901.sys                 Thu Aug 19 18:07:37 2010 (4C6DAB29)
    Apfiltr.sys                 Thu Mar 31 06:34:27 2011 (4D9458B3)
    b57nd60x.sys                Fri Oct 21 01:22:27 2011 (4EA10193)
    bcmwl63.sys                 Tue Mar 13 20:27:51 2012 (4F5FE607)
    GEARAspiWDM.sys             Thu May  3 15:55:59 2012 (4FA2E2CF)
    nvlddmkm.sys                Mon Jun 18 16:43:50 2012 (4FDF9306)
    intelppm.sys                Wed Jul 25 22:34:02 2012 (5010AC9A)
    intelide.sys                Wed Jul 25 22:38:06 2012 (5010AD8E)
    sthid.sys                   Fri Oct 19 01:28:37 2012 (5080E505)
    
    http://www.carrona.org/drivers/driver.php?id=VSTCNXT3.SYS
    http://www.carrona.org/drivers/driver.php?id=VSTAZL3.SYS
    http://www.carrona.org/drivers/driver.php?id=VSTDPV3.SYS
    http://www.carrona.org/drivers/driver.php?id=oz776.sys
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys
    http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=b57nd60x.sys
    bcmwl63.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=intelide.sys
    sthid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8 Pro 32 bit


    Wow, Thank you for such a quick and detailed response. I have now uninstalled the Alps and VPN software but cannot find any updates (that windows will accept) for the other Drivers listed and there does not seem to be any software programmes attached to these drivers that I can uninstall.
    I thought that the removal of the 2 programmes had cured the problem as i used the computer extensively last night with no crashes but just before writing this reply the system froze again (not a BSOD crash, just a freeze so that I had to reboot using the power button)
    As requested I attach another report which should be a full one.
    Thanks again for your help.
    PS system just froze again, when it happens the cooling fan powers up for no apparant reason and the CPU meter does not show a high percentage of use.
      My System SpecsSystem Spec

  4. #4


    Posts : 5
    Windows 8 Pro 32 bit


    PPS. I have just noticed that on the last 2 occasions that the screen has frozen there is a flag showing in the action centre with the notification that Maintenance in progress. Could this have anything to do with the freezing?
    Thanks
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Your BIOS dates from 2008. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Are you able to find Win7 drivers for your touchpad? If not, I'd suggest contacting Dell to see what they can offer. The Touchpad is now listed as a problem device on your system. There is (IMO) a possibility that this system is not compatible with Win8.

    Click on the Action Center to find out what's listed under the Maintenance section.
    Also try to see what's running in Task Manager whn the Maintenance is in progress.
      My System SpecsSystem Spec

  6. #6


    Posts : 5
    Windows 8 Pro 32 bit


    Thanks Usasma for such a quick response. I have just upgraded the BIOS to the latest version and will see if that cures the problem.
    I will not be able to achieve a long test as I will be leaving tomorrow for US and I'm not taking my Dell with me. So please do not mark this thread as solved yet until get back at end of February.
    Again many thanks for your help so far.
      My System SpecsSystem Spec

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