Windows 8 Hangs on startup, Auto Repair Can't Fix issue

Gmetal42

New Member
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I apologise if this is the wrong section, this isnt strictly a BSOD crash.

Yesterday when shutting down my laptop (which has been upgraded to windows 8 Pro Previously, without issue) windows 8 installed an update.
Since then, when trying to boot, windows hangs on the loading scree (spinning dots) enlessly. Hard resets do nothing, and when I go into Auto Repair, the issue cant be fixed.

The normal Procedure is to click Troubleshoot>Advanced Options, before selecting an option like System Restore to fix my problem. This is an image of that menu:
12293d1354533203-cant-boot-into-windows-8-hard-drive-locked-cant-refresh-safe-mode-004.png

However, upon clicking the Advanced Options button, there is no response and the button freezes, and similarly with the Refresh PC option, and hence I can never get to the next screen. Strangely the Reset PC option went to another screen, but I really want to avoid losing all my data, and wish to exhaust every other option before doing so.
I have spoken to Dell and run the Hardware Diagnostics, and there is no hardware issue with my HDD or anything else.


I had made a Windows 8 backup on my external harddrive (not a full system image, just the normal restore point I believe) but I'm not sure how to use that, and my PC will not boot from that external drive, when I use the boot menu.

I am currently downloading the Windows 8 Install disk, will that help me in recovery? Or are there any other solutions?

 

My Computer

System One

  • OS
    Windows 8
See if booting from the install disk (to run the Startup Repair) helps.
If not, see if you can get into Windows using Safe Mode (it's somewhere in the startup options, but I can't recall where right now).

If neither of those work, try System Restore to a point well before this problem started.

If at any point you do get back into Windows, immediately download and install any driver updates that you can find for your system (be sure to only use Win8 compatible drivers).

Then see if you can run this tool to collect the data that we need (even though it's not a BSOD issue): https://www.eightforums.com/bsod-cr...e-screen-death-bsod-posting-instructions.html
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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