Windows 8 and 8.1 Forums

BSOD error - Windows 8

  1. #1


    Posts : 1
    Windows 8

    BSOD error - Windows 8


    I am running into crashes while playing games, where it will freeze and the sound will loop then my machine will shut down and then cycle back up again. Sometimes, I get BSOD sometimes not. Most recently the error I got was WHEA_UNCORRECTABLE_ERROR.

    If someone could take a look I would very much appreciate it, thanks
    BSOD error - Windows 8 Attached Files

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

    Here's some suggestions:
    - Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
    - Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
    - Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
    - Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
    - Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
    ....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
    - Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
    It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
    06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
    29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
    10 Nov 2012 - I'm seeing an upswing in SSD errors - but most appear due to older storage controller drivers. I strongly suggest NOT using storage controller drivers that don't date from 2012 (if none are available, don't connect an SSD to that controller)
    05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cra...tml#post169956
    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Win7 systems.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

    Your wireless USB XBox device is known to cause BSOD's. Unfortunately there are no known updates for it (AFAIK), so please test it by removing the software and then physically removing the device from the system.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    xusb21.sys Thu Aug 13 18:10:17 2009 (4A848F49)
    XBox USB wireless controller [br] BSOD issues in Win7 with 2009 driver (found in mid-2012)
    http://www.carrona.org/drivers/driver.php?id=xusb21.sys

    ctxusbm.sys Mon Sep 7 14:09:28 2009 (4AA54C58)
    Citrix ICA Client USB Monitor Driver
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys

    speedfan.sys Fri Mar 18 12:08:46 2011 (4D83838E)
    SpeedFan
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys

    ASUSFILTER.sys Tue Sep 20 11:46:33 2011 (4E78B559)
    ASUS USB Hub filter driver
    http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

    AODDriver2.sys Thu Apr 5 05:23:37 2012 (4F7D6499)
    AMD Overdrive; also in EasyTune6 for Gigabyte motherboard [br] Known BSOD issues in Win7
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys

    If all of this doesn't fix the problems, please run these free hardware diagnostics: Hardware Diagnostics


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Jan  8 14:01:59.685 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010813-9001-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 23:59:36.236
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, fffffa800dc51028, b201a000, 175}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800dc51028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b201a000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000175, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME: BatmanAC.exe
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE
      BIOS Version                  1208
      BIOS Release Date             04/18/2012
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jan  6 19:04:05.334 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010713-10873-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:1 days 8:48:29.909
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, fffffa800dc46028, b269c000, 175}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800dc46028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b269c000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000175, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME: System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE
      BIOS Version                  1208
      BIOS Release Date             04/18/2012
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Jan  4 20:39:53.347 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010513-7862-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:4 days 6:31:42.766
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, fffffa800dc51028, b2674000, 175}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800dc51028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b2674000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000175, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME: System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE
      BIOS Version                  1208
      BIOS Release Date             04/18/2012
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Dec 31 14:07:13.894 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\123112-8533-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 19:46:06.549
    *** WARNING: Unable to verify timestamp for amdppm.sys
    *** ERROR: Module load completed but symbols could not be loaded for amdppm.sys
    Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BugCheck 101, {31, 0, fffff88002a5d180, 2}
    BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
    Arguments: 
    Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
    Arg2: 0000000000000000, 0.
    Arg3: fffff88002a5d180, The PRCB address of the hung processor.
    Arg4: 0000000000000002, 0.
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
    PROCESS_NAME: System
    FAILURE_BUCKET_ID: CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
      BIOS Version                  1208
      BIOS Release Date             04/18/2012
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Dec 30 18:20:32.376 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\123012-7690-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 0:43:51.102
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, fffffa800dc30028, b669c000, 135}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800dc30028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b669c000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000135, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME: ~HMA.exe
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE
      BIOS Version                  1208
      BIOS Release Date             04/18/2012
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Dec 30 17:36:06.821 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\123012-7659-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 0:10:22.548
    Probably caused by :hardware ( win32k!NtUserCallTwoParam+25 )
    BugCheck 50, {fffffa805741c548, 1, fffff801662c7241, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffffa805741c548, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff801662c7241, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME: ~HMA.exe
    FAILURE_BUCKET_ID: IP_MISALIGNED
      BIOS Version                  1208
      BIOS Release Date             04/18/2012
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Dec 30 17:25:09.515 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\123012-9157-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 0:17:52.242
    Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BugCheck 101, {31, 0, fffff880018cf180, 3}
    BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
    Arguments: 
    Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
    Arg2: 0000000000000000, 0.
    Arg3: fffff880018cf180, The PRCB address of the hung processor.
    Arg4: 0000000000000003, 0.
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Dec 30 17:06:41.763 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\123012-8533-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 0:06:28.490
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, fffffa800dc30028, b601a000, 135}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800dc30028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b601a000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000135, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME: HKShip.exe
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE
      BIOS Version                  1208
      BIOS Release Date             04/18/2012
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Dec 30 16:59:09.827 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\123012-8595-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 0:03:40.554
    Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BugCheck 101, {31, 0, fffff88002a5d180, 2}
    BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
    Arguments: 
    Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
    Arg2: 0000000000000000, 0.
    Arg3: fffff88002a5d180, The PRCB address of the hung processor.
    Arg4: 0000000000000002, 0.
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
    PROCESS_NAME: System
    FAILURE_BUCKET_ID: CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
      BIOS Version                  1208
      BIOS Release Date             04/18/2012
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Dec 30 16:55:31.062 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\123012-10826-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 0:00:01.789
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, fffffa800dc37038, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800dc37038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME: System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Jan  8 14:01:59.685 2013 (UTC - 5:00)**************************
    xusb21.sys                  Thu Aug 13 18:10:17 2009 (4A848F49)
    ctxusbm.sys                 Mon Sep  7 14:09:28 2009 (4AA54C58)
    amd_sata.sys                Fri Mar  4 15:45:41 2011 (4D714F75)
    amd_xata.sys                Fri Mar  4 15:45:44 2011 (4D714F78)
    speedfan.sys                Fri Mar 18 12:08:46 2011 (4D83838E)
    ASUSFILTER.sys              Tue Sep 20 11:46:33 2011 (4E78B559)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    AODDriver2.sys              Thu Apr  5 05:23:37 2012 (4F7D6499)
    PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    SCDEmu.SYS                  Wed May 30 21:33:23 2012 (4FC6CA63)
    RTKVHD64.sys                Tue Aug  7 06:49:39 2012 (5020F2C3)
    asmtxhci.sys                Mon Aug 20 08:28:15 2012 (50322D5F)
    asmthub3.sys                Mon Aug 20 08:28:29 2012 (50322D6D)
    AtihdW86.sys                Tue Aug 21 22:26:37 2012 (5034435D)
    AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
    point64.sys                 Tue Sep 18 06:18:08 2012 (50584A60)
    dc3d.sys                    Tue Sep 18 06:18:24 2012 (50584A70)
    atikmpag.sys                Thu Sep 27 21:12:52 2012 (5064F994)
    atikmdag.sys                Thu Sep 27 22:14:57 2012 (50650821)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jan  6 19:04:05.334 2013 (UTC - 5:00)**************************
    hiber_amd_sata.sys          Fri Mar  4 15:45:41 2011 (4D714F75)
    dc3d.sys                    Wed May 18 04:07:24 2011 (4DD37E3C)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Dec 30 17:06:41.763 2012 (UTC - 5:00)**************************
    atikmpag.sys                Wed Oct  3 13:07:52 2012 (506C70E8)
    atikmdag.sys                Wed Oct  3 14:13:30 2012 (506C804A)
    
    http://www.carrona.org/drivers/driver.php?id=xusb21.sys
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
    http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=point64.sys
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    hiber_amd_sata.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

BSOD error - Windows 8
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