Solved Windows 8 has recently started to crash - file attached

Bunkei

Member
Member
Messages
18
Hi there,

I'm hoping you guys can help me. Up until a couple of weeks ago, Windows 8 has been performing flawlessly. Now, it randomly crashes. I tried System Restore to an earlier period, but it still crashes. As stated in the ruleset above, I've ran the diagnostic tool and attached it for your review.

Thank you a bunch in advance,

~Ben
 

Attachments

  • bunkei.zip
    1.5 MB · Views: 116

My Computer

System One

  • OS
    Windows 8 Release Preview
Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
10 Nov 2012 - I'm seeing an upswing in SSD errors - but most appear due to older storage controller drivers. I strongly suggest NOT using storage controller drivers that don't date from 2012 (if none are available, don't connect an SSD to that controller)
05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cr...-pc-reboots-when-waking-sleep.html#post169956

Do you have Driver Verifier turned on? If so, please turn it off immediately. It's purpose is to cause your system to crash.

The memory dump blames your Norton Internet Security. Please do this to verify that it is the problem:
Anti-Virus Removal:
Please do the following:
- un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
- IMMEDIATELY enable Windows Defender (use the Action Center...Security), then check to ensure that the Windows Firewall is turned on. Perform a full system scan to ensure that no malware has snuck onto your system.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

speedfan.sys Fri Mar 18 12:08:46 2011 (4D83838E)
SpeedFan
http://www.carrona.org/drivers/driver.php?id=speedfan.sys

NuidFltr.sys Fri Apr 8 18:58:16 2011 (4D9F9308)
Microsoft Intellipoint mouse driver
http://www.carrona.org/drivers/driver.php?id=NuidFltr.sys

SYMDS64.SYS Mon May 16 18:15:03 2011 (4DD1A1E7)
Symantec/ Norton NIS/ N360 driver
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS

point64.sys Wed May 18 04:07:20 2011 (4DD37E38)
Microsoft IntelliPoint Filter Driver
http://www.carrona.org/drivers/driver.php?id=point64.sys

iaStor.sys Fri May 20 12:52:24 2011 (4DD69C48)
Intel Storage drivers
http://www.carrona.org/drivers/driver.php?id=iaStor.sys

nvhda64v.sys Thu Jul 7 12:21:14 2011 (4E15DCFA)
nVidia HDMI Audio Device (nForce chipset driver)
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys

cpuz135_x64.sys Wed Sep 21 04:23:41 2011 (4E799F0D)
CPU-Z CPU monitor
http://www.carrona.org/drivers/driver.php?id=cpuz135_x64.sys

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

SYMNETS.SYS Sat Nov 12 16:11:53 2011 (4EBEE119)
Symantec/ Norton NIS/ N360 driver
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS

Ironx64.SYS Mon Nov 14 21:00:53 2011 (4EC1C7D5)
Symantec/ Norton NIS/ N360 driver
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS

RTKVHD64.sys Tue Dec 13 05:24:54 2011 (4EE727F6)
Realtek High Definition Audio Function Driver
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sat Jan  5 14:37:39.122 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010513-38064-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:04:16.894[/B]
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by :[B]SYMNETS.SYS ( SYMNETS+2cca6 )[/B]
BugCheck [B]C4, {2001b, fffff880010f71b0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C4]DRIVER_VERIFIER_DETECTED_VIOLATION (c4)[/url]
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments: 
Arg1: 000000000002001b, ID of the 'IrqlObPassive' rule that was violated.
Arg2: fffff880010f71b0, A pointer to the string describing the violated rule condition.
Arg3: 0000000000000000, An optional pointer to the rule state variable(s).
Arg4: 0000000000000000, Reserved (unused)
BUGCHECK_STR:  0xc4_IrqlObPassive_XDV
PROCESS_NAME: [B]ccsvchst.exe[/B]
FAILURE_BUCKET_ID: [B]0xc4_IrqlObPassive_XDV_VRF_SYMNETS+2cca6[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sat Jan  5 14:37:39.122 2013 (UTC - 5:00)**************************
[COLOR=RED][B]speedfan.sys                Fri Mar 18 12:08:46 2011 (4D83838E)[/B][/COLOR]
[COLOR=RED][B]NuidFltr.sys                Fri Apr  8 18:58:16 2011 (4D9F9308)[/B][/COLOR]
[COLOR=RED][B]SYMDS64.SYS                 Mon May 16 18:15:03 2011 (4DD1A1E7)[/B][/COLOR]
[COLOR=RED][B]point64.sys                 Wed May 18 04:07:20 2011 (4DD37E38)[/B][/COLOR]
[COLOR=RED][B]iaStor.sys                  Fri May 20 12:52:24 2011 (4DD69C48)[/B][/COLOR]
[COLOR=RED][B]nvhda64v.sys                Thu Jul  7 12:21:14 2011 (4E15DCFA)[/B][/COLOR]
[COLOR=RED][B]cpuz135_x64.sys             Wed Sep 21 04:23:41 2011 (4E799F0D)[/B][/COLOR]
[COLOR=RED][B]Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)[/B][/COLOR]
[COLOR=RED][B]SYMNETS.SYS                 Sat Nov 12 16:11:53 2011 (4EBEE119)[/B][/COLOR]
[COLOR=RED][B]Ironx64.SYS                 Mon Nov 14 21:00:53 2011 (4EC1C7D5)[/B][/COLOR]
[COLOR=RED][B]RTKVHD64.sys                Tue Dec 13 05:24:54 2011 (4EE727F6)[/B][/COLOR]
SYMEVENT64x86.SYS           Mon Jan 23 13:57:54 2012 (4F1DADB2)
SYMEFA64.SYS                Fri May 18 21:29:56 2012 (4FB6F794)
ccSetx64.sys                Wed Jun  6 23:00:55 2012 (4FD01967)
SRTSP64.SYS                 Mon Jul  2 14:20:28 2012 (4FF1E66C)
SRTSPX64.SYS                Mon Jul  2 14:20:37 2012 (4FF1E675)
EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
EX64.SYS                    Wed Sep  5 18:31:45 2012 (5047D2D1)
ENG64.SYS                   Wed Sep  5 18:33:39 2012 (5047D343)
dc3d.sys                    Tue Sep 18 06:18:24 2012 (50584A70)
nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
BHDrvx64.sys                Fri Oct 19 00:40:41 2012 (5080D9C9)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
[/font]
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=NuidFltr.sys
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=point64.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=cpuz135_x64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Thank you for the reply! I proactively uninstalled Norton Internet Security along with a host of other programs based on the research I did (I tried decoding the BSOD myself and found that the drivers possibly causing the issue belonged to Norton). I updated the nvidia drivers as well, and so far the BSODs have not returned. *crosses fingers*
 

My Computer

System One

  • OS
    Windows 8 Release Preview
I'm glad that you were able to solve this yourself!
Thanks for letting us know.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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