Windows 8 and 8.1 Forums

Random BSOD problem

  1. #1

    Posts : 1
    windows 8

    Random BSOD problem

    I have encountered random BSOD in recent two days after installing windows 8. Please help me check the problem, thanks! (Just updated the dumped file to include complete diagnostic information.)
    Last edited by aaaakkkk; 03 Jan 2013 at 19:43.

      My System SpecsSystem Spec

  2. #2

    Posts : 108
    Windows 8 Pro 64bit

    Apart from pointing at various critical Windows drivers your latest one points at the driver: SysPlant.sys which relates to Symantec firewall: Driver Reference Table - SysPlant.sys you might consider removing Symantec/Norton products for testing purposes. If you have any anti-virus by Symantec you can also use the removal tool to ensure every trace is gone:

    |MG| Norton Removal Tool Download

    You should make sure Windows 8 Defender is activated and up to date and use that while testing or keep it as your main anti-virus product.

    I would also make sure that you have all Windows 8 updates installed until you cannot install anymore.

    Please also update anything you can to Windows 8 64bit from your manufacturers website:

    Sony eSupport - VPCYB35KX - Support

    You might consider updating your BIOS as a last resort since your version is: R0180Z7 and the latest is: R0190Z7 which claims to improve system stability. Please follow all precautions when doing this since any error might result in your computer becoming un-usable:

    Sony eSupport - VPCYB35KX - Drivers & Software

    I have found a number of drivers on your system which you should consider updating or removing/un-installing if no longer needed:

    SYMDS64.SYS - Symantec/ Norton NIS/ N360 driver: Driver Reference Table - SYMDS64.SYS
    SYMEFA64.SYS - Symantec Extended File Attributes: Driver Reference Table - SYMEFA64.SYS
    SysPlant.sys - Symantec firewall: Driver Reference Table - SysPlant.sys
    Ironx64.SYS - Symantec/ Norton NIS/ N360 driver: Driver Reference Table
    SRTSPX64.SYS - Symantec Real Time Storage Protection (PEL) x64: Driver Reference Table - SRTSPX64.SYS
    SYMEVENT64x86.SYS - Norton Internet Security: Driver Reference Table
    SYMNETS.SYS - Symantec/ Norton NIS/ N360 driver: Driver Reference Table
    IDSVia64.sys - Norton Internet Security: Driver Reference Table
    BHDrvx64.sys - Symantec Heuristics Driver: Driver Reference Table

    dtsoftbus01.sys - Daemon Tools driver: Driver Reference Table - dtsoftbus01.sys (please un-install this, it's a known BSOD maker)

      My System SpecsSystem Spec

  3. #3

    Posts : 64
    Windows 8.1 Pro

    Avast anti virus was causing this for me.
      My System SpecsSystem Spec

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