Hi all,
Apologies if this is in the wrong section, I'm new to this forum. My Dad got a Windows 8 computer about a month ago and up til now it has worked okay. Today when he turned it on, all he got was this screen:
View attachment 14116
Sorry the quality is poor, I had to use my iPod camera... Basically the whole screen is just black with the blue bar along the bottom, and the two icons in the bottom right corner; a HP help icon (which doesn't seem to do anything) and a Norton scanner icon. The computer has been stuck at this point for about half an hour now and doesn't seem to want to load any further. Does anyone know what the problem is, and how (if) it can be fixed? I think he said he's going to take it back to Harvey Norman tomorrow, but I would like to know what has happened if possible (he's the sort of person who downloads all sorts of rubbish, but since it won't start, I can't see what he's downloaded to try to work out what may have caused it, if indeed it was caused by something he did).
Thanks in advance.
Apologies if this is in the wrong section, I'm new to this forum. My Dad got a Windows 8 computer about a month ago and up til now it has worked okay. Today when he turned it on, all he got was this screen:
View attachment 14116
Sorry the quality is poor, I had to use my iPod camera... Basically the whole screen is just black with the blue bar along the bottom, and the two icons in the bottom right corner; a HP help icon (which doesn't seem to do anything) and a Norton scanner icon. The computer has been stuck at this point for about half an hour now and doesn't seem to want to load any further. Does anyone know what the problem is, and how (if) it can be fixed? I think he said he's going to take it back to Harvey Norman tomorrow, but I would like to know what has happened if possible (he's the sort of person who downloads all sorts of rubbish, but since it won't start, I can't see what he's downloaded to try to work out what may have caused it, if indeed it was caused by something he did).
Thanks in advance.
My Computer
System One
-
- OS
- Windows 7