Windows 8 and 8.1 Forums


Windows 8 - Won't Boot Up (black screen with blue bar)

  1. #1


    Posts : 4
    Windows 7

    Windows 8 - Won't Boot Up (black screen with blue bar)


    Hi all,
    Apologies if this is in the wrong section, I'm new to this forum. My Dad got a Windows 8 computer about a month ago and up til now it has worked okay. Today when he turned it on, all he got was this screen:
    Attachment 14116
    Sorry the quality is poor, I had to use my iPod camera... Basically the whole screen is just black with the blue bar along the bottom, and the two icons in the bottom right corner; a HP help icon (which doesn't seem to do anything) and a Norton scanner icon. The computer has been stuck at this point for about half an hour now and doesn't seem to want to load any further. Does anyone know what the problem is, and how (if) it can be fixed? I think he said he's going to take it back to Harvey Norman tomorrow, but I would like to know what has happened if possible (he's the sort of person who downloads all sorts of rubbish, but since it won't start, I can't see what he's downloaded to try to work out what may have caused it, if indeed it was caused by something he did).

    Thanks in advance.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It's hard to tell, it could be a graphics card failure, it could be a corruption of a program, it could be corruption of video drivers, it could even be malware.

    Since it's an HP, you should be able to run the onboard diagnostics. Try tapping "Esc" as it first boots - that should get you to the screen for the key to launch the diagnostics. FYI - if you can see this screen OK, then it's probably a software problem (IMO).

    You could also try these free, bootable diagnostics (again, if you can see the screen, it's probably a software problem): Initial Hardware Diagnostics FYI - the bootable antivirus disks can be used to see if this is related to an infection.

    Good luck!
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 7


    Thank you for your reply (and sorry for my late one) I did try hitting escape as it booted it, but for whatever reason, it didn't make a difference, just went to the black screen and sat there indefinitely. Dad eventually took it to Harvey Norman and they fixed it somehow (Dad had no idea what they did so he couldn't explain it to me).
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Well, fixed is fixed! :0)
    Thanks for letting us know!
      My System SpecsSystem Spec

Windows 8 - Won't Boot Up (black screen with blue bar)
Related Threads
I've having an issue that I think some ppl had, windows 8 crashing going to blue screen of death or blank black screen and then it restarts by itself, also I have noticed that it says repairing disk in D:/ I have one SSD 120gb in the C:/ which it host the operating system and some minnor...
Solved Black screen ( not blue ) after boot logo in BSOD Crashes and Debugging
Hello all, I have a problem (obviously) with my computer.. This computer is a new rig and even though i've been having Blue screens of Death at the beginning ( fixed through forum troubleshooting ), everything's been running perfectly. Here are the specs to my computer running Windows 8 Pro ...
Solved Black Screen w/ Blue Bar in General Support
Hey Everyone :) Sorry about posting a problem as my first post, but I hope to contribute to the community in the future! I'm just currently having an issue with a family friends computer and am not too sure what the solution might be. Here's the run down (with an attachment): I am able to log...
Hi, I'm having WIndows 8 Pro N, I encountered some issue here that Windows will boot into black screen quite sometime. The moment when I tried to perform a restart or switch on my laptop, I could see the Windows 8 logo and then the screen just turned black. CTRL ALT DEL doesn't work and what I...
Windows 8 black screen on boot in General Support
I have Windows 8 on my desktop. When I start my pc..the windows logo appears on black background and below it is the circular dots animation.. it boots to the welcome screen and starts looging in.. (I have NOT set any password for my account) the circle animation goes on and when it completes(it...
Bought windows 8 upgrade, and ran it on Windows 7, I made an ISO boot CD and USB jic.. I used the upgrade assistant setup, and it went through the install, rebooted and came to a black screen with the blue tile logo, and and stayed there for hours.. Formatted hard drive, and attempted to boot...
flashing black and blue screen in Installation & Setup
OK so i just installed win8 it seemed to be doing OK and then it did the first boot up and the screen was flashing all different colors well it gave me the first run tutorial which didn't seem to be working right i tried to reboot looked good then i got a flashing black and blue screen and now...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook