Solved Computer crashes at random times after upgrade to Win 8

fozzy · Jan 2, 2013

Hi All,

After upgrading my Win 7 laptop (Lenovo E530) to Win 8, the laptop crashes at random times.
I've run various checks in device manager, using the SFC command, etc. but can't find what the cause of the crashes are. I've looked at the dump files and see it's listed as a DRIVER_POWER_STATE_FAILURE, with bugcheck code of )x9F, and it points to the following two processes:
ntoskrnl.exe
ntkrnlmp.exe

From what I've read it's usually other drivers or processes that cause these two processes to fail.
I've attached a zip file with all of the system info and dump files.

Thanks in advance for any suggestions,
Chris

usasma · Jan 3, 2013

Looks like it's the Lenovo HDD utility driver (part of the IBM Thinkpad Active Protection System) (Apsx64.sys)
Please uninstall it, then ensure that you download and install a Win8 compatible version.

Considering the number of older Symantec/Norton drivers in the dump files, I'd have to wonder about that also. Please do this to test:

Anti-Virus Removal:
Please do the following:
- download a free anti-virus for testing purposes: Free AntiVirus
- un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
- IMMEDIATELY install and update the free anti-virus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

SYMDS64.SYS Mon May 16 18:15:03 2011 (4DD1A1E7)
Symantec/ Norton NIS/ N360 driver
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

RtsP2Stor.sys Tue Oct 25 02:58:45 2011 (4EA65E25)
Realtek Pcie CardReader Driver for 2K/XP/Vista/Win7
http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys

SYMNETS.SYS Sat Nov 12 16:11:53 2011 (4EBEE119)
Symantec/ Norton NIS/ N360 driver
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS

Ironx64.SYS Mon Nov 14 21:00:53 2011 (4EC1C7D5)
Symantec/ Norton NIS/ N360 driver
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS

SYMEVENT64x86.SYS Tue Nov 22 13:30:48 2011 (4ECBEA58)
Norton Internet Security
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS

Tppwr64v.sys Mon Nov 28 23:08:06 2011 (4ED45AA6)
ThinkPad Pwr Mgmt Port
http://www.carrona.org/drivers/driver.php?id=Tppwr64v.sys

iaStor.sys Tue Nov 29 22:39:19 2011 (4ED5A567)
Intel Storage drivers
http://www.carrona.org/drivers/driver.php?id=iaStor.sys

ApsHM64.sys Wed Dec 28 08:08:52 2011 (4EFB14E4)
Lenovo APS Digitizer Activity Monitor
http://www.carrona.org/drivers/driver.php?id=ApsHM64.sys

Apsx64.sys Wed Dec 28 08:12:26 2011 (4EFB15BA)
Lenovo HDD utility driver (part of the IBM Thinkpad Active Protection System)
http://www.carrona.org/drivers/driver.php?id=Apsx64.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Wed Jan  2 13:05:22.398 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010213-32281-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:34:22.070[/B]
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for Apsx64.sys
*** ERROR: Module load completed but symbols could not be loaded for Apsx64.sys
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by :[B]partmgr.sys ( partmgr+4160 )[/B]
BugCheck [B]9F, {4, 12c, fffffa800f378b00, fffff880009db800}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: fffffa800f378b00, The thread currently holding on to the Pnp lock.
Arg4: fffff880009db800, nt!TRIAGE_9F_PNP on Win7
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0x9F_4_partmgr+4160[/B]
CPUID:        "Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  H0ET35WW (1.17 )
  BIOS Release Date             07/25/2012
  Manufacturer                  LENOVO
  Product Name                  3259CTO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Dec 31 18:00:47.142 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\123112-19031-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 7:09:25.829[/B]
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for Apsx64.sys
*** ERROR: Module load completed but symbols could not be loaded for Apsx64.sys
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by :[B]partmgr.sys ( partmgr+4160 )[/B]
BugCheck [B]9F, {4, 12c, fffffa80066f9040, fffff880009db800}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: fffffa80066f9040, The thread currently holding on to the Pnp lock.
Arg4: fffff880009db800, nt!TRIAGE_9F_PNP on Win7
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0x9F_4_partmgr+4160[/B]
CPUID:        "Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  H0ET35WW (1.17 )
  BIOS Release Date             07/25/2012
  Manufacturer                  LENOVO
  Product Name                  3259CTO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Wed Jan  2 13:05:22.398 2013 (UTC - 5:00)**************************
[COLOR=RED][B]SYMDS64.SYS                 Mon May 16 18:15:03 2011 (4DD1A1E7)[/B][/COLOR]
[COLOR=RED][B]Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)[/B][/COLOR]
[COLOR=RED][B]RtsP2Stor.sys               Tue Oct 25 02:58:45 2011 (4EA65E25)[/B][/COLOR]
[COLOR=RED][B]SYMNETS.SYS                 Sat Nov 12 16:11:53 2011 (4EBEE119)[/B][/COLOR]
[COLOR=RED][B]Ironx64.SYS                 Mon Nov 14 21:00:53 2011 (4EC1C7D5)[/B][/COLOR]
[COLOR=RED][B]SYMEVENT64x86.SYS           Tue Nov 22 13:30:48 2011 (4ECBEA58)[/B][/COLOR]
[COLOR=RED][B]Tppwr64v.sys                Mon Nov 28 23:08:06 2011 (4ED45AA6)[/B][/COLOR]
[COLOR=RED][B]iaStor.sys                  Tue Nov 29 22:39:19 2011 (4ED5A567)[/B][/COLOR]
[COLOR=RED][B]ApsHM64.sys                 Wed Dec 28 08:08:52 2011 (4EFB14E4)[/B][/COLOR]
[COLOR=RED][B]Apsx64.sys                  Wed Dec 28 08:12:26 2011 (4EFB15BA)[/B][/COLOR]
excsd.sys                   Fri Mar 30 15:52:41 2012 (4F760F09)
excfs.sys                   Fri Mar 30 15:53:05 2012 (4F760F21)
ibmpmdrv.sys                Wed Apr 11 19:25:47 2012 (4F8612FB)
SYMEFA64.SYS                Fri May 18 21:29:56 2012 (4FB6F794)
ccSetx64.sys                Wed Jun  6 23:00:55 2012 (4FD01967)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
SynTP.sys                   Wed Jun 20 06:01:39 2012 (4FE19F83)
Smb_driver_Intel.sys        Wed Jun 20 06:02:19 2012 (4FE19FAB)
rtwlane.sys                 Thu Jun 21 00:45:30 2012 (4FE2A6EA)
CHDRT64.sys                 Tue Jun 26 22:08:29 2012 (4FEA6B1D)
SRTSP64.SYS                 Mon Jul  2 14:20:28 2012 (4FF1E66C)
SRTSPX64.SYS                Mon Jul  2 14:20:37 2012 (4FF1E675)
HECIx64.sys                 Thu Jul 12 22:18:26 2012 (4FFF8572)
eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
EX64.SYS                    Wed Sep  5 18:31:45 2012 (5047D2D1)
ENG64.SYS                   Wed Sep  5 18:33:39 2012 (5047D343)
igdkmd64.sys                Wed Oct 17 15:12:29 2012 (507F031D)
BHDrvx64.sys                Fri Oct 19 00:40:41 2012 (5080D9C9)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Dec 31 18:00:47.142 2012 (UTC - 5:00)**************************
EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
[/font]

fozzy · Jan 5, 2013

Thanks for the advice. I tried updating the IBM Thinkpad Active Protection System, and also updated to the latest version of Norton, but the crashes kept happening. I also tried updating many other bits and pieces but nothing worked.

I tried uninstalling the Active Protection System and everything seems to be much better - no crashes for a couple of days. So I guess that was it.

It's a nice surprise being able to open my laptop and start working straight away, without waiting for the computer to reboot

I might try reinstalling the Active Protection System at some point in the future, but for the time being I'm just enjoying my laptop working correctly!

Thanks again,
Chris

Hopachi · Jan 5, 2013

fozzy said:
I tried uninstalling the Active Protection System and everything seems to be much better - no crashes for a couple of days. So I guess that was it.

...

I might try reinstalling the Active Protection System at some point in the future, but for the time being I'm just enjoying my laptop working correctly!

Make sure you get a version that's compatible with Win8 if it will become available. The current one is not really recommended, seeing your post.

That's for HDD shock protection. In the future, as SSD's will probably become standard, this sort of software will not be needed anymore if the laptop has no hard-disk inside.

I have HP and a similar program to Active Protection System is the HP Driveguard, again for HDD's only in my opinion.

Solved Computer crashes at random times after upgrade to Win 8

fozzy

New Member

My Computer

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usasma

Mr. Cranky Pants

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fozzy

New Member

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Hopachi

Polyhedric Stellation

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