Windows 8 and 8.1 Forums

BSOD Problem

  1. #11


    Posts : 12
    Windows 8


    I have made some progress! Despite the fact that I couldn't leave safemode I managed to activate Windows Installer and uninstall all the software and update all the drivers that you mentioned in your post while still in safemode. After that I attempted the clean reboot and it seemed to work. I then fixed the Video card driver issue and rebooted 'normal' windows. It took longer than usual but in the end it worked. Now I'm basically running Windows almost completely barebones, no USB devices except for my mouse and keyboard etc. However I had to reinstall AMD Catalyst software in order to fix the overscan/underscan issue (although I believe there is a fix for this I will try next). What is my next move? The fact that I retrieved Windows to some extent doesn't necessarily solve my previous issues. Should I run driver verifier again?

      My System SpecsSystem Spec

  2. #12


    Posts : 12
    Windows 8


    I uninstalled the Catalyst software and then manually updated the video card driver only (as described in one of the previous posts) so now I don't have the Catalyst software anymore and I still fixed the over/underscan issue.
      My System SpecsSystem Spec

  3. #13


    Posts : 12
    Windows 8


    I tried to do everything that has been said so far, including virus/malware checks, removing/updating drivers etc. Yet after a short period of 'stability' my system is freezing, rebooting and BSODing all the time again. For some reason though it has stopped creating dump files despite the fact that I have all the correct settings and I have been running driver verifier. I have checked my SSD and RAM with both the windows tests as well as Memtest but nothing has showed up. I'm completely lost. I added my event log because that's all I could do. How likely is it that the errors are actually hardware malfunctionings?
      My System SpecsSystem Spec

  4. #14


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Due to the missing memory dump files and the errors in the event viewer log (unexplained shutdowns) - we have to assume that this is a hardware problem (if it was a driver/Windows problem we'd expect Windows to show some sign of it in the logs/memory dumps).

    So, please run the free hardware diagnostics from here: Hardware Diagnostics
    Let us know the results and we'll move on from there.
      My System SpecsSystem Spec

  5. #15


    Posts : 12
    Windows 8


    I have run all the memory, cpu, ram and gpu test I found in your link. My pc's performance in these tests has been very confusing at best. All the memory tests turned out fine, as well as the CPU tests. At the same time, FurMark didn't give me any problems either. Having said that, AMD Overdrive's stability test has been a mixed bag. I've had both analyses of over an hour that didn't show any errors, as well as 2 test that were stopped because of a 'hardware failure'. It didn't specify what the failure was however. But still, FurMark, Intel Burn Test, Memtest, etc. were all fine.

    Despite this my pc has had a few freeze and crash moments. I have replaced my XFX 7770 (which has known issues I think) with an older 5670 in an attempt to rule out the video card as being a problem. So far this setup has been stable but obviously it's too early to tell. Is there anything else I should or could do at the moment?
      My System SpecsSystem Spec

  6. #16


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I would suggest running more of the CPU stress tests to see if you can isolate the "hardware error" that the AMD program found.
      My System SpecsSystem Spec

  7. #17


    Posts : 12
    Windows 8


    My system had been stable after replacing the video card. Until a few minutes ago when it rebooted again. Even though I have set the settings to disable an automatic reboot. I'm lost again. I'm running more CPU diagnostics but I have no idea what to do now. Could it be the motherboard or the power supply? The reboots are so extremely random. There doesn't seem to be any link to any sort of load or specific task. Am I missing something very obvious maybe?

    EDIT: After nearly 48 hours of constant stability it crashed again within 10 minutes after the first crash. On reboot I had a pc freeze when starting up Speedfan to look for possible elevated temperatures. This program froze while looking for the ISA Bus, which isn't used anymore I think? I will see if I can find any information regarding the reboots. Software wise both times I was running only IE and Spotify.

    EDIT EDIT: I found this thread: [SOLVED] Computer restarts itself randomly (as if i pressed the restart button on the - Tech Support Forum
    The symptoms described by the OP are very similar to mine. I will therefore attempt to follow the instructions and tips posted in this topic.
    Last edited by RiesP; 08 Jan 2013 at 16:02.
      My System SpecsSystem Spec

  8. #18


    Posts : 12
    Windows 8


    I just want to ask for help one more time because my pc still isn't working as it should. Over the last few days I have done a large number of CPU/GPU/RAM/Mem tests as found in your hardware diagnostics page. My pc managed to pass all these tests after I replaced the video card. The previously shown message by AMD Overdrive about a hardware failure has disappeared. Still it is prone to random and unexpected crashes and reboots. It has been stable for 48 hours straight before crashing twice in one hour. During these crashes it doesn't make any dump files even though I have all the correct settings. Right now I'm thinking the motherboard is probably broken. Is this possible? Are these generally symptoms of a broken motherboard or is there anything else I should be looking at? Thanks in advance.
      My System SpecsSystem Spec

  9. #19


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I didn't receive notification of your last post, so please excuse my not responding.

    Yes it is possible that it's the motherboard - but, unfortunately there are no definitive motherboard diagnostics.
    If you're not getting memory dumps, yet you've run (and passed) all the diagnostics - then we have to assume it's a hardware problem.

    The tests that I recall seeing have tended to rule out your:
    - hard drive
    - memory
    - graphics card
    - PSU

    The next step is to remove everything that you can from the system to see if any of that is the cause. Try this procedure here: Hardware Stripdown Troubleshooting

    If you can't do this procedure, then it's your choice as what to replace. IMO I suspect the mobo - but this costs me nothing. But it'll cost you the price of a new motherboard and the time to replace it (and repair Windows). That's not a problem if I'm right - but if I'm wrong you'll do all this for nothing. As I said previously - it's your choice. Good luck!
      My System SpecsSystem Spec

  10. #20


    Posts : 12
    Windows 8


    Once again thanks for all of your helpful comments and links! Using your link I will try to isolate the problem. Like you said, the mobo will be the most expensive and hardest thing to replace so I'll make sure I check every other piece of hardware again first. Let's hope I'll be able to fix it!
      My System SpecsSystem Spec

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