Windows 8 and 8.1 Forums

BSOD Crash on Power Saving

  1. #1


    Posts : 16
    Windows 8.1 64-bit

    BSOD Crash on Power Saving


    First of all, found this forum in google search and I have to say: great job, great forum!

    Problem:
    Recurring BSOD at/while/after power saving mode (closing the lid of the Device). Happend with and without being connected to the power source. I'm not seeing the the BSOD, therefore I cannot exactly determine the time it happens. Might be on closing, might be some time in between, might be on opening the lid (never saw the BSOD screen).

    On opening the lid again, I'll have to boot up the device and Windows show the error message and asks me to send details.

    Occurance:
    Never happend on "short" sleeps with less than a few minutes. Happening sometimes at longer sleeps (> 20min.). Workaround: Shut down instead of sleep/power-saving mode.

    Device:
    Samsung Series 7 Chronos with i7 CPU, 8 GB Ram, NVIDIA GT 640m, HDD + small SSD for ExpressCache (Samsung default), all Drivers up to date, Windows 8 Pro 64bit, BIOS up to date, Software up to date (according to Samsung SW Update Software).

    May be of interest/suspects:
    - Samsung ExpressCache uses the internal small SSD to speed up the start of applications.
    - Samsung Battery Life Extender may be on or off / not correlated to BSOD
    - As one dump mentions intel software, there may be a problem with that software
    - USB(3) mentioned in one dump

    Related:
    This may or may not be related:
    - https://www.eightforums.com/bsod-cras...-intel-hd.html
    - Ralink bsod

    Ingnore:
    Please ignore the dump related to aswnet.sys, this is AVAST which I tried for the third time on my laptop. I feel it's very buggy on Win8, therefore I uninstalled it again. (anyone recommending an antivirus for Win8?)

    whoCrashed:

    Code:
    On Wed 02.01.2013 10:05:10 GMT your computer crashed
    crash dump file: C:\windows\Minidump\010213-20531-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7B340) 
    Bugcheck code: 0x9F (0x3, 0xFFFFFA80071FA880, 0xFFFFF880009F17E0, 0xFFFFFA800743A680)
    Error: DRIVER_POWER_STATE_FAILURE
    file path: C:\windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 
    
    Code:
    On Mon 24.12.2012 15:13:58 GMT your computer crashed
    crash dump file: C:\windows\Minidump\122412-51296-01.dmp
    This was probably caused by the following module: usbhub.sys (usbhub+0xF0C0) 
    Bugcheck code: 0x9F (0x3, 0xFFFFFA8007907060, 0xFFFFF880009F17E0, 0xFFFFFA8007546E10)
    Error: DRIVER_POWER_STATE_FAILURE
    file path: C:\windows\system32\drivers\usbhub.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Default Hub Driver for USB
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 

      My System SpecsSystem Spec

  2. #2


    Posts : 34
    Windows 8.1 Enterprise x64


    Uninstall Avast and update the following driver:

    Intel(R) HD Graphics 4000

    fffff880`060d5000 fffff880`065ed960 igdkmd64 Wed Sep 26 21:49:04 2012 (50635C30)
      My System SpecsSystem Spec

  3. #3


    Posts : 16
    Windows 8.1 64-bit


    Thank you.

    Avast is already uninstalled.

    Updated HD Graphics from Intel Website. Let's see if it works.
      My System SpecsSystem Spec

  4. #4


    Posts : 16
    Windows 8.1 64-bit


    Unfortunately it did not resolve my problem.

    This time, i did not see a BSOD screen (as usual), after opening the lid i saw a black screen for about 20 seconds, then the device booted up (quite slowly).

    Currently i'm updating NVIDIA drivers to version 310.90 (Received update notification while writing this ;-) )

    Latest grab all SF attached. Thanks for any help.

    whoCrashed:

    Code:
    On Sun 06.01.2013 17:44:56 GMT your computer crashed
    crash dump file: C:\windows\Minidump\010613-23625-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7B340) 
    Bugcheck code: 0xA (0xFFFFFA8108AC3550, 0x2, 0x0, 0xFFFFF80325F45134)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 
    Code:
    On Sun 06.01.2013 17:44:56 GMT your computer crashed
    crash dump file: C:\windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) 
    Bugcheck code: 0xA (0xFFFFFA8108AC3550, 0x2, 0x0, 0xFFFFF80325F45134)
    Error: IRQL_NOT_LESS_OR_EQUAL
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 
      My System SpecsSystem Spec

  5. #5


    Posts : 16
    Windows 8.1 64-bit


    Some more thoughts:

    - the laptop may crash on unplugging it while the lid is closed
    - it may be a problem with HDD shutting down, according to power saving options

    Any help?
      My System SpecsSystem Spec

  6. #6


    Posts : 34
    Windows 8.1 Enterprise x64


    I wasn't able to get much information from the latest dump, if you have any more upload them too. You probably should enable driver verifier to get better dumps: Using Driver Verifier to identify issues with Drivers - Windows 7 Forums
      My System SpecsSystem Spec

  7. #7


    Posts : 16
    Windows 8.1 64-bit


    Quote Originally Posted by Tobias View Post
    I wasn't able to get much information from the latest dump, if you have any more upload them too. You probably should enable driver verifier to get better dumps: Using Driver Verifier to identify issues with Drivers - Windows 7 Forums
    Sounds a bit dangerous. Would prefer others methods first.
      My System SpecsSystem Spec

  8. #8


    Tropical Island Pair a Dice
    Posts : 3,030
    Windows 8.1 Pro x64/ Windows 7 Ult x64


    There are a couple of things you can try.

    First try changing the hard disk sleep time to a high number so it won't ever sleep.
    Control Panel > Power Options > Change When the Computer Sleeps > Change Advanced Power Settings >
    Expand 'Hard disk', then 'Turn off hard disk after', change time to sleep.

    If the above doesn't work, sleep crashes possibly can be stopped by disabling Hybrid Sleep.
    Control Panel > Power Options > Change When the Computer Sleeps > Change Advanced Power Settings >
    Expand 'Sleep', then 'Allow hybrid sleep', click on 'Setting' and change to 'Off'.
    Some systems are known to crash when this is turned on.

    Laptops with your specs are known to have overheating issues.
    Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
    Let us know the minimum and maximum temps you get.
      My System SpecsSystem Spec

  9. #9


    Posts : 16
    Windows 8.1 64-bit


    Thank you Dave,

    Turned Hybrid Sleep off, changed 'Turn off hard disk after' to 300 mins and will watch temp.
      My System SpecsSystem Spec

  10. #10


    Tropical Island Pair a Dice
    Posts : 3,030
    Windows 8.1 Pro x64/ Windows 7 Ult x64


    You're welcome, Let us know if it's stable.
      My System SpecsSystem Spec

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