BSOD Crash on Power Saving

[Cuthbert]

First of all, found this forum in google search and I have to say: great job, great forum!

Problem:
Recurring BSOD at/while/after power saving mode (closing the lid of the Device). Happend with and without being connected to the power source. I'm not seeing the the BSOD, therefore I cannot exactly determine the time it happens. Might be on closing, might be some time in between, might be on opening the lid (never saw the BSOD screen).

On opening the lid again, I'll have to boot up the device and Windows show the error message and asks me to send details.

Occurance:
Never happend on "short" sleeps with less than a few minutes. Happening sometimes at longer sleeps (> 20min.). Workaround: Shut down instead of sleep/power-saving mode.

Device:
Samsung Series 7 Chronos with i7 CPU, 8 GB Ram, NVIDIA GT 640m, HDD + small SSD for ExpressCache (Samsung default), all Drivers up to date, Windows 8 Pro 64bit, BIOS up to date, Software up to date (according to Samsung SW Update Software).

May be of interest/suspects:
- Samsung ExpressCache uses the internal small SSD to speed up the start of applications.
- Samsung Battery Life Extender may be on or off / not correlated to BSOD
- As one dump mentions intel software, there may be a problem with that software
- USB(3) mentioned in one dump

Related:
This may or may not be related:
- http://www.eightforums.com/bsod-crashes-debugging/12796-bsod-igdkmd64-intel-hd.html
- http://www.eightforums.com/bsod-crashes-debugging/13882-ralink-bsod.html

Ingnore:
Please ignore the dump related to aswnet.sys, this is AVAST which I tried for the third time on my laptop. I feel it's very buggy on Win8, therefore I uninstalled it again. (anyone recommending an antivirus for Win8?)

whoCrashed:

[FONT=Segoe UI][SIZE=2][COLOR=#000000][B]On Wed 02.01.2013 10:05:10 GMT your computer crashed[/B]
crash dump file: C:\windows\Minidump\010213-20531-01.dmp
This was probably caused by the following module: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=ntoskrnl.exe"]ntoskrnl.exe[/URL][/COLOR][/SIZE][/FONT] (nt+0x7B340) 
Bugcheck code: 0x9F (0x3, 0xFFFFFA80071FA880, 0xFFFFF880009F17E0, 0xFFFFFA800743A680)
Error: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=MSDN+bugcheck+DRIVER_POWER_STATE_FAILURE"]DRIVER_POWER_STATE_FAILURE[/URL][/COLOR][/SIZE][/FONT]
file path: C:\windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System"]Microsoft® Windows® Operating System[/URL][/COLOR][/SIZE][/FONT]
company: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%20Corporation"]Microsoft Corporation[/URL][/COLOR][/SIZE][/FONT]
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 
[/COLOR][/SIZE][/FONT]

[FONT=Segoe UI][SIZE=2][COLOR=#000000][B]On Mon 24.12.2012 15:13:58 GMT your computer crashed[/B]
crash dump file: C:\windows\Minidump\122412-51296-01.dmp
This was probably caused by the following module: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=usbhub.sys"]usbhub.sys[/URL][/COLOR][/SIZE][/FONT] (usbhub+0xF0C0) 
Bugcheck code: 0x9F (0x3, 0xFFFFFA8007907060, 0xFFFFF880009F17E0, 0xFFFFFA8007546E10)
Error: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=MSDN+bugcheck+DRIVER_POWER_STATE_FAILURE"]DRIVER_POWER_STATE_FAILURE[/URL][/COLOR][/SIZE][/FONT]
file path: C:\windows\system32\drivers\usbhub.sys
product: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System"]Microsoft® Windows® Operating System[/URL][/COLOR][/SIZE][/FONT]
company: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%20Corporation"]Microsoft Corporation[/URL][/COLOR][/SIZE][/FONT]
description: Default Hub Driver for USB
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. [/COLOR][/SIZE][/FONT]

 

[Tobias]

Uninstall Avast and update the following driver:

Intel(R) HD Graphics 4000
fffff880`060d5000 fffff880`065ed960 igdkmd64 Wed Sep 26 21:49:04 2012 (50635C30)

 

[Cuthbert]

Thank you.

Avast is already uninstalled.

Updated HD Graphics from Intel Website. Let's see if it works.

 

[Cuthbert]

Unfortunately it did not resolve my problem.

This time, i did not see a BSOD screen (as usual), after opening the lid i saw a black screen for about 20 seconds, then the device booted up (quite slowly).

Currently i'm updating NVIDIA drivers to version 310.90 (Received update notification while writing this ;-) )

Latest grab all SF attached. Thanks for any help.

whoCrashed:

[FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][B]On Sun 06.01.2013 17:44:56 GMT your computer crashed[/B]
crash dump file: C:\windows\Minidump\010613-23625-01.dmp
This was probably caused by the following module: [FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=ntoskrnl.exe"]ntoskrnl.exe[/URL][/COLOR][/SIZE][/FONT] (nt+0x7B340) 
Bugcheck code: 0xA (0xFFFFFA8108AC3550, 0x2, 0x0, 0xFFFFF80325F45134)
Error: [FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=MSDN+bugcheck+IRQL_NOT_LESS_OR_EQUAL"]IRQL_NOT_LESS_OR_EQUAL[/URL][/COLOR][/SIZE][/FONT]
file path: C:\windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System"]Microsoft® Windows® Operating System[/URL][/COLOR][/SIZE][/FONT]
company: [FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%20Corporation"]Microsoft Corporation[/URL][/COLOR][/SIZE][/FONT]
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. [/COLOR][/SIZE][/FONT]

[FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][B]On Sun 06.01.2013 17:44:56 GMT your computer crashed[/B]
crash dump file: C:\windows\memory.dmp
This was probably caused by the following module: [FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=ntkrnlmp.exe"]ntkrnlmp.exe[/URL][/COLOR][/SIZE][/FONT] (nt!KeBugCheckEx+0x0) 
Bugcheck code: 0xA (0xFFFFFA8108AC3550, 0x2, 0x0, 0xFFFFF80325F45134)
Error: [FONT=Segoe UI,  Arial][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=MSDN+bugcheck+IRQL_NOT_LESS_OR_EQUAL"]IRQL_NOT_LESS_OR_EQUAL[/URL][/COLOR][/SIZE][/FONT]
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. [/COLOR][/SIZE][/FONT]

 

[Cuthbert]

Some more thoughts:

- the laptop may crash on unplugging it while the lid is closed
- it may be a problem with HDD shutting down, according to power saving options

Any help?

 

[Tobias]

I wasn't able to get much information from the latest dump, if you have any more upload them too. You probably should enable driver verifier to get better dumps: Using Driver Verifier to identify issues with Drivers - Windows 7 Forums

 

[Cuthbert]

I wasn't able to get much information from the latest dump, if you have any more upload them too. You probably should enable driver verifier to get better dumps: Using Driver Verifier to identify issues with Drivers - Windows 7 Forums

Sounds a bit dangerous. Would prefer others methods first.

 

[Dave76]

There are a couple of things you can try.

First try changing the hard disk sleep time to a high number so it won't ever sleep.
Control Panel > Power Options > Change When the Computer Sleeps > Change Advanced Power Settings >
Expand 'Hard disk', then 'Turn off hard disk after', change time to sleep.

If the above doesn't work, sleep crashes possibly can be stopped by disabling Hybrid Sleep.
Control Panel > Power Options > Change When the Computer Sleeps > Change Advanced Power Settings >
Expand 'Sleep', then 'Allow hybrid sleep', click on 'Setting' and change to 'Off'.
Some systems are known to crash when this is turned on.

Laptops with your specs are known to have overheating issues.
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

 

[Cuthbert]

Thank you Dave,

Turned Hybrid Sleep off, changed 'Turn off hard disk after' to 300 mins and will watch temp.

 

[Dave76]

You're welcome, Let us know if it's stable.

 

[Cuthbert]

Played about an hour D3 with AC plugged in.

Min: 39 39 39 39
Max: 74 76 73 73

Running the Windows Experience Index did not heat it up more.

 

[Dave76]

Those temps are ok for a laptop.
Anymore crashes?

 

[Cuthbert]

Thanks but.. unfortunately not stable...

Just had a crash a few minutes ago.

This time I plugged in the power cable and pressed to power button. The Samsung Logo appeared, everything went dark for about 1 minute, then BSOD Screen with sad smiley. The acpi-thing is new in the crash report. Maybe an indicator?

New dump files and so on attached.

edit: Installed Intel Graphics driver v. 9.17.10.2932 after writing this post.

whoCrashed:

[FONT=Segoe UI][SIZE=2][COLOR=#000000][B]On Wed 16.01.2013 19:40:45 GMT your computer crashed[/B]
crash dump file: C:\windows\Minidump\011613-40093-01.dmp
This was probably caused by the following module: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=ntoskrnl.exe"]ntoskrnl.exe[/URL][/COLOR][/SIZE][/FONT] (nt+0x7B340) 
Bugcheck code: 0x9F (0x3, 0xFFFFFA80079533A0, 0xFFFFF80383443B30, 0xFFFFFA8007D16700)
Error: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=MSDN+bugcheck+DRIVER_POWER_STATE_FAILURE"]DRIVER_POWER_STATE_FAILURE[/URL][/COLOR][/SIZE][/FONT]
file path: C:\windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System"]Microsoft® Windows® Operating System[/URL][/COLOR][/SIZE][/FONT]
company: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%20Corporation"]Microsoft Corporation[/URL][/COLOR][/SIZE][/FONT]
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 
[/COLOR][/SIZE][/FONT]

[FONT=Segoe UI][SIZE=2][COLOR=#000000][B]On Wed 16.01.2013 19:40:45 GMT your computer crashed[/B]
crash dump file: C:\windows\memory.dmp
This was probably caused by the following module: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=acpi.sys"]acpi.sys[/URL][/COLOR][/SIZE][/FONT] (ACPI+0xAE35) 
Bugcheck code: 0x9F (0x3, 0xFFFFFA80079533A0, 0xFFFFF80383443B30, 0xFFFFFA8007D16700)
Error: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=MSDN+bugcheck+DRIVER_POWER_STATE_FAILURE"]DRIVER_POWER_STATE_FAILURE[/URL][/COLOR][/SIZE][/FONT]
file path: C:\windows\system32\drivers\acpi.sys
product: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Betriebssystem%20Microsoft%C2%AE%20Windows%C2%AE"]Betriebssystem Microsoft® Windows®[/URL][/COLOR][/SIZE][/FONT]
company: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%20Corporation"]Microsoft Corporation[/URL][/COLOR][/SIZE][/FONT]
description: ACPI-Treiber für NT
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 
[/COLOR][/SIZE][/FONT]

 

[Dave76]

Include all previous .dmp files when uploading the BSOD report.

Fill in your System Specs, this will help: Speccy Free System information Utility

Do you have Driver Verifier enabled?

This crash:

STOP 0x0000009F: DRIVER_POWER_STATE_FAILURE
Usual causes:  Device driver
Probably caused by : ACPI.sys - ACPI Driver for NT - Windows driver
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
FAULTING_MODULE: fffff88000e39000 ACPI
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID:  0x9F_3_tpm_IMAGE_ACPI.sys
0: kd> lmvm ACPI
start             end                 module name
fffff880`00e39000 fffff880`00ea6000   ACPI       (pdb symbols)          f:\symbols\ms web\acpi.pdb\425FB6EBB16F4D2E95BC68BCFBE51EF52\acpi.pdb
    Loaded symbol image file: ACPI.sys
    Mapped memory image file: f:\symbols\ms web\ACPI.sys\505AB30C6d000\ACPI.sys
    Image path: \SystemRoot\System32\drivers\ACPI.sys
    Image name: ACPI.sys
    Timestamp:        Thu Sep 20 14:09:16 2012 (505AB30C)
    CheckSum:         00069F9F
    ImageSize:        0006D000
    File version:     6.2.9200.16420
    Product version:  6.2.9200.16420
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     ACPI.sys
    OriginalFilename: ACPI.sys
    ProductVersion:   6.2.9200.16420
    FileVersion:      6.2.9200.16420 (win8_gdr.120919-1813)
    FileDescription:  ACPI Driver for NT
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

A driver is in an inconsistent or invalid power state. Typically occurs during events that involve power state transitions, such as shutting down, or moving into or out of standby or hibernate mode.

Let's see if SFC will re-install the ACPI driver.
Run the System File Checker:
How to Run the "SFC /SCANNOW" Command at Boot or in Windows 8
Run it 3 times with re-boots.

Have you updated your drivers from the Samsung Support site?
Check your Device Manager for any '?' or device drivers not loaded.

Can you translate these?

Event[3662]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-01-16T20:43:06.674
  Event ID: 7011
  Task: N/A
  Level: Fehler
  Opcode: N/A
  Keyword: Klassisch
  User: N/A
  User Name: N/A
  Computer: Valorized-7
  Description: 
Das Zeitlimit (30000 ms) wurde beim Warten auf eine Transaktionsrückmeldung von Dienst ExpressCache erreicht.

Event[3659]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-01-16T20:43:02.049
  Event ID: 7000
  Task: N/A
  Level: Fehler
  Opcode: N/A
  Keyword: Klassisch
  User: N/A
  User Name: N/A
  Computer: Valorized-7
  Description: 
Der Dienst "WiTopia Service" wurde aufgrund folgenden Fehlers nicht gestartet: 
Der Dienst antwortete nicht rechtzeitig auf die Start- oder Steuerungsanforderung.

Event[3623]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2013-01-16T20:41:26.643
  Event ID: 41
  Task: N/A
  Level: Kritisch
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: Valorized-7
  Description: 
Das System wurde neu gestartet, ohne dass es zuvor ordnungsgemäß heruntergefahren wurde. Dieser Fehler kann auftreten, wenn das System nicht mehr reagiert hat oder abgestürzt ist oder die Stromzufuhr unerwartet unterbrochen wurde.

Event[3620]:
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2013-01-16T20:41:26.096
  Event ID: 98
  Task: N/A
  Level: Informationen
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT-AUTORITÄT\SYSTEM
  Computer: Valorized-7
  Description: 
Volume "C:" (\Device\HarddiskVolume4) ist fehlerfrei. Es ist keine Aktion erforderlich.

If the above steps don't help you will need to enable Driver Verifier to find the offending driver.

 

[Cuthbert]

Prev dump files are not available any longer. I'm always clicking 'grab all'. I might have deleted them when using ccleaner. However I will avoid this until the problem is solved.

Driver Verifier is not enabled.

I'm currently running Option two of the above mentioned sfc /scannow and will report the results.

Thank you for your great help!

edit: one more thing. In the reliability report/history (?) in the Windows Action Center I noticed that the bluetooth device manager stopped working several times.

 

[Dave76]

You're welcome.

Let us know the results.

 

[Cuthbert]

First run found an error and could repair it.

Log files attached.

Could this have been the source of the error?

 

[Dave76]

Need to check the System Event Logs, can you translate the ones posted above?

 

[Cuthbert]

So here we go, did not find the time until now, sry.

Have you updated your drivers from the Samsung Support site?
AFAIK Samsung does not provide any W8 driver. However there is the tool SW Update Tool. Everything up to date. Also installed Samsung Update Plus and tried the BIOS Updater. Current BIOS (UEFI): P04ABJ. Moreover all intel components are up to date, according to the online java updater from intel.

See: http://www.samsung.com/at/support/model/NP700Z5C-S05DE

Check your Device Manager for any '?' or device drivers not loaded.
All devices installed correctly, no ? in Device Manager. Disabled Bluetooth manually.


Event Translations
Event[3662]: Log Name: System Source: Service Control Manager Date: 2013-01-16T20:43:06.674 Event ID: 7011 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Valorized-7 Description: The time limit (3000 ms) has been reached while waiting for a transaction-reply from service ExpressCache.

Event[3659]: Log Name: System Source: Service Control Manager Date: 2013-01-16T20:43:02.049 Event ID: 7000 Task: N/A Level: Error Opcode: N/A Keyword: Klassisch User: N/A User Name: N/A Computer: Valorized-7 Description: The Service WiTopia Service (my online VPN) has not been startet due to an error. The service does not respond in time upon the start- or controlrequirements.

Event[3623]: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2013-01-16T20:41:26.643 Event ID: 41 Task: N/A Level: Critical Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT-AUTHORITY\SYSTEM Computer: Valorized-7 Description: The System has been restartet without being shut doen properly. This error may happen if the system does not respond anymoreor has crashed or power supply stopped/has been cut unexpectedly.

Event[3620]: Log Name: System Source: Microsoft-Windows-Ntfs Date: 2013-01-16T20:41:26.096 Event ID: 98 Task: N/A Level: Informationen Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT-Authort\SYSTEM Computer: Valorized-7 Description: Volume "C:" (\Device\HarddiskVolume4) is without errors. No action needed.

 

[Dave76]

Fill in your System Specs, this will help: Speccy Free System information Utility

Post the full crash reports if you have another BSOD.