Operation retired on Windows RT.

Omnislash

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Hi
Im having a problem on my Surface RT when it locks up and wont respond to anything. After a few minutes it will restart. A system dump is not created although it is setup to create one so not sure why one doesn't come up.

I do get a few 'disk' event in the logs:

'The IO operation at logical block address 2ccc8b8 for Disk 0 was retried.'

Looking back I have noticed a lot of these events starting in November. The computer doesn't lockup and restart every time one of these events occur but any locking up is not ideal. Id say its happened maybe 3 or 4 times since I got it in November.

Does anyone have any advice on what I can do? I have read some people have blamed certain applications for the event but obviously this been RT I don't have any third party applications installed. I have also read disabling dynamic tick by running 'bcdedit /set disabledynamictick' has fixed the issue but with this been RT I am reluctant to try that.

I don't ideally want to clean the pc and start again I have customised my surface greatly.

Thanks in advance for any help

Matt
 
Last edited:

My Computer

System One

  • OS
    Windows 8

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Thanks for the replies. As I said in the first post no dumps have been created and Im not sure why. Ive checked all the settings and increased the default page file size as that may not have been enough. I will have to wait until it happens again. I will post back then. Also the 'SF Diagnostic Tool' will not run on Windows RT so I will have to upload things individually.

As for sending it back to Microsoft Im kind of hoping this is a software problem so I wont have to send it back. But if it turns out to be hardware Ill have no choice :(.

Thanks Matt
 

My Computer

System One

  • OS
    Windows 8
If you can, I'd like to see:
- MSINFO32.nfo report
- systeminfo.exe report
- Eventvwr.msc - Windows Logs - Application logfile
- Eventvwr.msc - Windows Logs - System logfile
- Eventvwr.msc - Custom Views - Administrative Events (I'm unsure about how to go about getting this one as it's a collection of different logfiles)
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
If you're set for dumps but aren't getting them, that would indicate hardware failure on a surface (either the disk has gone bad, or something else has locked up Windows entirely). Given the way Windows is designed, only drivers could lock up underneath Windows to cause such an issue, and that sort of failure would be related to hardware (a driver IRQL request or some other odd behavior would at least cause a bugcheck, rather than a hard hang, as Windows is designed to catch those before they happen and BSOD on purpose to inform you of such behavior).

Again, given your symptoms, I would second the recommendation to utilize the warranty and have it replaced as it is very, very likely related to hardware issues at that point.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
Thanks for the replies. Here are the files you requested usasma. I noticed there are a lot of errors and warnings in the Administrative event logs.:(

cluberti, its possible the pagefile was to small to save the dump.... it was set to 1930 something which I must have changed at some point but don't remember. But I will take your advice and ring Microsoft tomorrow and see what they say. Annoyingly the surface has performed perfectly today and its been in use on and off all day :mad:.

Thanks Matt
 

My Computer

System One

  • OS
    Windows 8
Note that Windows 8 (and RT, I believe - I'll check on it) has a feature that if you experience a number of crashes will automatically modify your crash dump settings (or the paging file, if you've not disabled it entirely) to capture data. I hope you catch something, but I'm still inclined to believe you have hardware issues after looking at these logs.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
Multiple entries about failure to capture the memory dump - despite the auto-functioning in Win8.
I agree with the others after looking at the logs. Too many random seeming events seems to point at hardware issues.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Thank you for your help. I have rang Microsoft and they said they would replace it no problem after I've tried a refresh and reinstall of windows which I know won't fix this problem. They can send a new one out before I send this one back which is great as I rely on it a lot now.


Thanks again for your help.
 

My Computer

System One

  • OS
    Windows 8
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