Solved Windows 8 keeps crashing

nelle3553

New Member
Messages
2
Computer has crashed 5 times in the past 2 hours, no pattern, completely random times.
HP laptop only a week old. BSOD says System_Service_Exception. Diagnostic folder attached.
 

My Computer

System One

  • OS
    Windows 8 on HP
Check to make sure that you have all Windows Updates

This device isn't loading it's drivers :
HUAWEI Mobile Connect - Bus Enumerate Device ROOT\USB\0000 39
It's most likely a Huawei Mobile (Air) card/USB device. Please:
- remove the device and it's software to test to see if it's the source of your problems.
- if not, then install the latest, Win8 compatible drivers for it and see if it works. If not, then un-install it and remove the device.

Lot's of Norton drivers in the memory dump, please try this:
Anti-Virus Removal:
Please do the following:
- download a free anti-virus for testing purposes: Free AntiVirus
- un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
- IMMEDIATELY install and update the free anti-virus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

A lot of video driver involvement in the raw stack text (while this isn't necessarily a cause, it could be - and updating/replacing the drivers won't hurt). Please do this to replace the drivers: ATI video cards - DRIVER ONLY installation procedure

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ew_jubusenum.sys Sun Jan 30 05:19:33 2011 (4D453B35)
HUAWEI Mobile Connect - Bus Enumerate Device
http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys

SRTSPX64.SYS Tue Nov 15 17:30:55 2011 (4EC2E81F)
Symantec Real Time Storage Protection (PEL) x64
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS

CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
CyberLink Virtual Device Driver
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri Dec 28 13:49:29.532 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122812-28828-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 0:14:30.722[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bRedirHooked+250 )[/B]
BugCheck [B]3B, {c0000005, 12353b000, fffff8801970cbf0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 000000012353b000, Address of the instruction which caused the bugcheck
Arg3: fffff8801970cbf0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]explorer.exe[/B]
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bRedirHooked[/B]
  BIOS Version                  F.12
  BIOS Release Date             08/29/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion g6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 28 13:34:36.600 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122812-31668-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 0:00:58.788[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bRedirHooked+250 )[/B]
BugCheck [B]3B, {c0000005, 12e9f7000, fffff8801a052bf0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 000000012e9f7000, Address of the instruction which caused the bugcheck
Arg3: fffff8801a052bf0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]explorer.exe[/B]
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bRedirHooked[/B]
  BIOS Version                  F.12
  BIOS Release Date             08/29/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion g6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 28 13:33:07.902 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122812-27892-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 0:05:34.090[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bRedirHooked+250 )[/B]
BugCheck [B]3B, {c0000005, 13168b000, fffff8801bfdbbf0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 000000013168b000, Address of the instruction which caused the bugcheck
Arg3: fffff8801bfdbbf0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]explorer.exe[/B]
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bRedirHooked[/B]
  BIOS Version                  F.12
  BIOS Release Date             08/29/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion g6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 28 07:12:22.633 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122812-31090-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 0:02:45.828[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bRedirHooked+250 )[/B]
BugCheck [B]3B, {c0000005, 139226000, fffff88002db1bf0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000000139226000, Address of the instruction which caused the bugcheck
Arg3: fffff88002db1bf0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]explorer.exe[/B]
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bRedirHooked[/B]
  BIOS Version                  F.12
  BIOS Release Date             08/29/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion g6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 28 07:09:01.144 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122812-48750-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 0:46:18.084[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bRedirHooked+250 )[/B]
BugCheck [B]3B, {c0000005, 14ca41000, fffff8800531dbf0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 000000014ca41000, Address of the instruction which caused the bugcheck
Arg3: fffff8800531dbf0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]explorer.exe[/B]
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bRedirHooked[/B]
  BIOS Version                  F.12
  BIOS Release Date             08/29/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion g6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Dec 28 13:49:29.532 2012 (UTC - 5:00)**************************
[COLOR=RED][B]SRTSPX64.SYS                 Tue Nov 15 17:30:55 2011 (4EC2E81F)[/B][/COLOR]
[COLOR=RED][B]CLVirtualDrive.sys           Mon Dec 26 08:26:47 2011 (4EF87617)[/B][/COLOR]
GEARAspiWDM.sys              Thu May  3 15:56:17 2012 (4FA2E2E1)
SYMEVENT64x86.SYS            Wed May 23 20:52:24 2012 (4FBD8648)
appexDrv.sys                 Sun Jun 17 01:00:54 2012 (4FDD6486)
usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
RtsP2Stor.sys                Tue Jul  3 02:00:43 2012 (4FF28A8B)
AtihdW86.sys                 Tue Jul 17 03:34:09 2012 (50051571)
SYMNETS.SYS                  Fri Jul 20 22:07:07 2012 (500A0ECB)
stwrt64.sys                  Sat Jul 21 09:36:42 2012 (500AB06A)
amd_sata.sys                 Mon Jul 23 14:34:48 2012 (500D9948)
amd_xata.sys                 Mon Jul 23 14:34:52 2012 (500D994C)
Ironx64.SYS                  Mon Jul 23 20:34:50 2012 (500DEDAA)
athw8x.sys                   Tue Jul 24 11:44:00 2012 (500EC2C0)
WirelessButtonDriver64.sys   Fri Jul 27 16:22:12 2012 (5012F874)
Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
EraserUtilRebootDrv.sys      Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys                 Tue Jul 31 19:36:51 2012 (50186C13)
atikmpag.sys                 Wed Aug  8 09:48:21 2012 (50226E25)
atikmdag.sys                 Wed Aug  8 10:32:04 2012 (50227864)
hpdskflt.sys                 Thu Aug  9 10:17:49 2012 (5023C68D)
Accelerometer.sys            Thu Aug  9 10:19:28 2012 (5023C6F0)
ccSetx64.sys                 Thu Aug 16 17:18:11 2012 (502D6393)
SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
IDSvia64.sys                 Tue Aug 28 22:48:40 2012 (503D8308)
EX64.SYS                     Wed Sep  5 18:31:45 2012 (5047D2D1)
ENG64.SYS                    Wed Sep  5 18:33:39 2012 (5047D343)
SRTSP64.SYS                  Tue Oct  2 18:55:54 2012 (506B70FA)
SYMDS64.SYS                  Tue Oct  2 22:52:00 2012 (506BA850)
SYMEFA64.SYS                 Wed Oct  3 15:00:06 2012 (506C8B36)
BHDrvx64.sys                 Fri Oct 19 00:40:41 2012 (5080D9C9)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 28 13:34:36.600 2012 (UTC - 5:00)**************************
[COLOR=RED][B]ew_jubusenum.sys             Sun Jan 30 05:19:33 2011 (4D453B35)[/B][/COLOR]
[/font]
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
appexDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
athw8x.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
WirelessButtonDriver64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Wait for a week or two. If it stays problem-free, come on back and mark the topic solved. It'll help others to see a solved topic that resembles their problems.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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