Windows 8 and 8.1 Forums


BSOD When playing some games (unable to get code)

  1. #1


    Kirkham UK
    Posts : 125
    Microsoft Windows 8.1 Pro 32-bit

    BSOD When playing some games (unable to get code)


    I will upload the *.zip containing my *.dmp files
    The games I have had issues with
    Minecraft
    BlockLand

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This device is disabled:
    Breakaway Pipeline ROOT\MEDIA\0001 This device is disabled.
    Either uninstall it's software and remove the device from the system
    or
    Enable the device, update it's drivers, then disable it again.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    avwebcam.sys Wed Nov 21 09:31:57 2007 (4744415D)
    Video Capture Driver
    avwebcam.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    IntcHdmi.sys Fri Jan 8 05:09:13 2010 (4B470449)
    Intel High Definition Audio HDMI Driver
    http://www.carrona.org/drivers/driver.php?id=IntcHdmi.sys

    igdkmd32.sys Wed Mar 31 18:39:20 2010 (4BB3CF18)
    Intel Graphics driver
    http://www.carrona.org/drivers/driver.php?id=igdkmd32.sys

    npf.sys Fri Jun 25 12:47:37 2010 (4C24DDA9)
    NetGroup Packet Filter Driver, part of the WinPcap packet capture library
    http://www.carrona.org/drivers/driver.php?id=npf.sys

    yk63x86.sys Tue Oct 11 08:37:26 2011 (4E943886)
    Marvell Yukon network adapter
    yk63x86.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Dec 23 12:06:52.216 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122312-25646-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x86 compatible
    Built by: 9200.16461.x86fre.win8_gdr.121119-1606
    System Uptime:0 days 0:44:26.030
    Probably caused by :dxgmms1.sys ( dxgmms1!VIDMM_SEGMENT::TrimOfferList+52 )
    BugCheck 1000007E, {c0000005, 8d985056, 8a0408a0, 8a040470}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: c0000005, The exception code that was not handled
    Arg2: 8d985056, The address that the exception occurred at
    Arg3: 8a0408a0, Exception Record Address
    Arg4: 8a040470, Context Record Address
    PROCESS_NAME: System
    BUGCHECK_STR:  AV
    FAILURE_BUCKET_ID: AV_dxgmms1!VIDMM_SEGMENT::TrimOfferList
      BIOS Version                  07JD.M027.20100927.KSJ
      BIOS Release Date             09/27/2010
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  R530/R730                  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Dec 17 12:23:09.774 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121712-28860-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x86 compatible
    Built by: 9200.16461.x86fre.win8_gdr.121119-1606
    System Uptime:2 days 8:48:04.534
    Probably caused by :dxgmms1.sys ( dxgmms1!VIDMM_SEGMENT::TrimOfferList+52 )
    BugCheck 1000007E, {c0000005, 8cba3056, 89f1b8a0, 89f1b470}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: c0000005, The exception code that was not handled
    Arg2: 8cba3056, The address that the exception occurred at
    Arg3: 89f1b8a0, Exception Record Address
    Arg4: 89f1b470, Context Record Address
    PROCESS_NAME: System
    BUGCHECK_STR:  AV
    FAILURE_BUCKET_ID: AV_dxgmms1!VIDMM_SEGMENT::TrimOfferList
      BIOS Version                  07JD.M027.20100927.KSJ
      BIOS Release Date             09/27/2010
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  R530/R730                  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Dec  8 03:20:59.276 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120812-21886-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x86 compatible
    Built by: 9200.16442.x86fre.win8_gdr.121023-1503
    System Uptime:0 days 0:01:36.091
    *** ERROR: Module load completed but symbols could not be loaded for Ndu.sys
    Probably caused by :Ndu.sys ( Ndu+3596 )
    BugCheck 1000007E, {c0000005, aeeeb596, 823a2b38, 823a2700}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: c0000005, The exception code that was not handled
    Arg2: aeeeb596, The address that the exception occurred at
    Arg3: 823a2b38, Exception Record Address
    Arg4: 823a2700, Context Record Address
    PROCESS_NAME: System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
    FAILURE_BUCKET_ID: AV_Ndu+3596
      BIOS Version                  07JD.M027.20100927.KSJ
      BIOS Release Date             09/27/2010
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  R530/R730                  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Nov 26 02:43:13.204 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\112612-25584-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x86 compatible
    Built by: 9200.16442.x86fre.win8_gdr.121023-1503
    System Uptime:0 days 0:00:51.018
    *** ERROR: Module load completed but symbols could not be loaded for Ndu.sys
    Probably caused by :Ndu.sys ( Ndu+2b13 )
    BugCheck 1000007E, {c0000005, adcc6b13, 82da6b28, 82da66f0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: c0000005, The exception code that was not handled
    Arg2: adcc6b13, The address that the exception occurred at
    Arg3: 82da6b28, Exception Record Address
    Arg4: 82da66f0, Context Record Address
    PROCESS_NAME: System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_Ndu+2b13
      BIOS Version                  07JD.M027.20100927.KSJ
      BIOS Release Date             09/27/2010
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  R530/R730                  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Nov 24 09:28:03.560 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\112412-24304-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x86 compatible
    Built by: 9200.16442.x86fre.win8_gdr.121023-1503
    System Uptime:0 days 0:00:49.373
    *** ERROR: Module load completed but symbols could not be loaded for Ndu.sys
    Probably caused by :Ndu.sys ( Ndu+2b13 )
    BugCheck 1000007E, {c0000005, ad313b13, 82983b28, 829836f0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: c0000005, The exception code that was not handled
    Arg2: ad313b13, The address that the exception occurred at
    Arg3: 82983b28, Exception Record Address
    Arg4: 829836f0, Context Record Address
    PROCESS_NAME: System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_Ndu+2b13
      BIOS Version                  07JD.M027.20100927.KSJ
      BIOS Release Date             09/27/2010
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  R530/R730                  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Nov 22 10:29:20.349 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\112212-27159-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x86 compatible
    Built by: 9200.16384.x86fre.win8_rtm.120725-1247
    System Uptime:2 days 23:00:32.527
    Probably caused by :dxgmms1.sys ( dxgmms1!VIDMM_SEGMENT::TrimOfferList+52 )
    BugCheck 1000007E, {c0000005, 8cb94056, 8a5208a0, 8a520470}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: c0000005, The exception code that was not handled
    Arg2: 8cb94056, The address that the exception occurred at
    Arg3: 8a5208a0, Exception Record Address
    Arg4: 8a520470, Context Record Address
    PROCESS_NAME: System
    BUGCHECK_STR:  AV
    FAILURE_BUCKET_ID: AV_dxgmms1!VIDMM_SEGMENT::TrimOfferList
      BIOS Version                  07JD.M027.20100927.KSJ
      BIOS Release Date             09/27/2010
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  R530/R730                  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Dec 23 12:06:52.216 2012 (UTC - 5:00)**************************
    IntcHdmi.sys                Fri Jan  8 05:09:13 2010 (4B470449)
    igdkmd32.sys                Wed Mar 31 18:39:20 2010 (4BB3CF18)
    npf.sys                     Fri Jun 25 12:47:37 2010 (4C24DDA9)
    yk63x86.sys                 Tue Oct 11 08:37:26 2011 (4E943886)
    athr.sys                    Wed Mar 21 23:20:45 2012 (4F6A9A8D)
    RTKVHDA.sys                 Tue Mar 27 04:53:56 2012 (4F718024)
    GEARAspiWDM.sys             Thu May  3 15:55:59 2012 (4FA2E2CF)
    VBoxUSBMon.sys              Tue Jun  5 10:32:56 2012 (4FCE1898)
    VBoxDrv.sys                 Tue Jun  5 10:32:56 2012 (4FCE1898)
    VBoxNetFlt.sys              Tue Jun  5 10:32:56 2012 (4FCE1898)
    mcaudrv.sys                 Tue Jun 26 11:31:39 2012 (4FE9D5DB)
    aswFsBlk.SYS                Tue Jul  3 12:13:11 2012 (4FF31A17)
    aswMonFlt.sys               Tue Jul  3 12:13:22 2012 (4FF31A22)
    aswTdi.SYS                  Tue Jul  3 12:13:30 2012 (4FF31A2A)
    aswrdr2.sys                 Tue Jul  3 12:13:38 2012 (4FF31A32)
    dump_storahci.sys           Wed Jul 25 22:38:58 2012 (5010ADC2)
    intelppm.sys                Mon Nov  5 22:52:05 2012 (50988965)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Dec 17 12:23:09.774 2012 (UTC - 5:00)**************************
    VBoxNetAdp.sys              Tue Jun  5 10:32:56 2012 (4FCE1898)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Dec  8 03:20:59.276 2012 (UTC - 5:00)**************************
    avwebcam.sys                Wed Nov 21 09:31:57 2007 (4744415D)
    mcvidrv.sys                 Thu Jun 28 01:29:25 2012 (4FEBEBB5)
    intelppm.sys                Wed Jul 25 22:34:02 2012 (5010AC9A)
    
    http://www.carrona.org/drivers/driver.php?id=IntcHdmi.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd32.sys
    http://www.carrona.org/drivers/driver.php?id=npf.sys
    yk63x86.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=athr.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
    mcaudrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=aswFsBlk.SYS
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswTdi.SYS
    http://www.carrona.org/drivers/driver.php?id=aswrdr2.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys
    avwebcam.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    mcvidrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
      My System SpecsSystem Spec

  3. #3


    Kirkham UK
    Posts : 125
    Microsoft Windows 8.1 Pro 32-bit


    The bsod says DXGMMS1.SYS
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Yes it does say that. But that is a Windows driver - and Windows drivers are protected by the System File Checker and are the least likely thing to be wrong with your system.

    The most likely reason for this is a 3rd party driver
    The next most likely is a hardware problem
    The next (and least) likely is a Windows problem.

    Since the DXGMMS1.SYS driver is cited, I would start with wondering about video-related problems, but please realize that just because something is blamed, it doesn't necessarily mean that it's the cause.

    Consider this scenario:
    - Driver A does something illegal to Driver B's memory space
    - then Driver A exits (leaving no trace of itself behind)
    - later on Driver B goes looking in that memory space and finds the illegal stuff
    - that causes Driver B to crash
    - the dump file will blame Driver B because that's where the crash occurred
    Since there's no trace of Driver A, there won't even be any evidence of it in the crash dump.

    So what we do is (in this order):
    - rule out 3rd party drivers based on our tools and experience.
    - then we rule out hardware using various diagnostic tests
    - then we rule out Windows by a couple of tests, and then ask you to wipe the hard drive and reinstall Windows.

    At least 90% of the problems that I see are 3rd party driver related, with nearly all of the rest being hardware. It is rare to see a Windows caused BSOD and mostly we find that the system has been restored by the user, so we presume that it was a Windows fault.

    I suspect that the problem lies with one of these 3 devices (for starters):

    avwebcam.sys Wed Nov 21 09:31:57 2007 (4744415D)
    Video Capture Driver
    avwebcam.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    IntcHdmi.sys Fri Jan 8 05:09:13 2010 (4B470449)
    Intel High Definition Audio HDMI Driver
    http://www.carrona.org/drivers/driver.php?id=IntcHdmi.sys

    igdkmd32.sys Wed Mar 31 18:39:20 2010 (4BB3CF18)
    Intel Graphics driver
    http://www.carrona.org/drivers/driver.php?id=igdkmd32.sys



    Good luck
      My System SpecsSystem Spec

  5. #5


    Kirkham UK
    Posts : 125
    Microsoft Windows 8.1 Pro 32-bit


    I've not installed any 3rd party drivers as I've installed windows 7 drivers for mobile chipset 4 (no windows 8 drivers will be supported)<-- think that may be why.

    So what hardware tests could I run?
    And what windows test could I run?
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Those drivers in my previous post are 3rd party drivers. They're most likely outdated because the manufacturer's haven't updated the version available through Windows Update.

    Drivers (even 3rd party drivers) are available from several sources.
    Additionally, they may be modified by other manufacturer's (such as computer builders) in order to provide functions that are needed for that particular model.

    So, you can get drivers (to include 3rd party drivers) from:
    - the device/program manufacturer
    - the computer manufacturer
    - Microsoft/Windows Update

    Finally, we work BSOD's by fixing possible 3rd party issues first. We haven't finished that with your system yet. Please let us know when you complete the steps in my first post (post #2 in this topic).

    While waiting for a reply you can try these free hardware diagnostics: Hardware Diagnostics
    I have no reason to suspect a hardware problem - but that doesn't mean that there isn't one. Just don't be surprised if the hardware test don't come out as expected.

    Good luck
      My System SpecsSystem Spec

BSOD When playing some games (unable to get code)
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