BSOD on sign out - SYSTEM_SERVICE_EXCEPTION 0x3b

mfrey · Dec 27, 2012

Hello,

I get a BSOD everytime I sign out in Windows 8. The PC was upgraded from Windows 7x64 (was working fine) to Windows 8 Pro x64 (exact same hardware) and I initially also had a BSOD on shutdown (I could "get rid" of that one by turning off the fast start-up).

I have updated all the drivers I could think of and removed serveral devices, but still have the same issue.

The minidumps are not very helpful as they point to fltmgr.sys and ntoskrnl.exe...

I have attached the windows 8 log files. I also have a kernel dump, but it's too big to be attached to this post.

I did never experience a BSOD while the computer was running (computer was on for several days as a test), I only get a BSOD when I do a "sign out". It does not look like a hardware problem to me.

Any advice on what I could do/check is welcome.

Kind regards,

Marcel

usasma · Dec 28, 2012

Win7 (and I suspect Win8) doesn't like wireless USB networking devices. Here's my rant on them:

I do not recommend using wireless USB devices. Especially in Win7/Win8 systems.
These wireless USB devices have many issues with Win7(and I suspect with Win8) - using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win7/Win8 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Win7 systems.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.

Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)
ASUS hardware monitoring software related
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

usbfilter.sys Wed Dec 15 05:34:49 2010 (4D0899C9)
AMD USB Filter Driver (likely part of the chipset drivers)
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys

AODDriver2.sys Thu Apr 5 05:23:37 2012 (4F7D6499)
AMD Overdrive; also in EasyTune6 for Gigabyte motherboard [br] Known BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Thu Dec 27 09:49:30.551 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122712-34445-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:02:10.276[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!HvpGetCellPaged+50 )[/B]
BugCheck [B]3B, {c0000005, fffff800bd2ae380, fffff8801d3ab960, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800bd2ae380, Address of the instruction which caused the bugcheck
Arg3: fffff8801d3ab960, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]LogonUI.exe[/B]
FAILURE_BUCKET_ID: [B]0x3B_nt!HvpGetCellPaged[/B]
  BIOS Version                  1604
  BIOS Release Date             10/16/2012
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec 27 09:37:24.490 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122712-34164-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:32:27.215[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!HvpGetCellPaged+50 )[/B]
BugCheck [B]3B, {c0000005, fffff8014a841380, fffff8801bc75960, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8014a841380, Address of the instruction which caused the bugcheck
Arg3: fffff8801bc75960, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]LogonUI.exe[/B]
FAILURE_BUCKET_ID: [B]0x3B_nt!HvpGetCellPaged[/B]
  BIOS Version                  1604
  BIOS Release Date             10/16/2012
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec 27 09:04:10.909 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122712-109528-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:03:53.633[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!HvpGetCellPaged+50 )[/B]
BugCheck [B]3B, {c0000005, fffff8031e454380, fffff8801ac0a960, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8031e454380, Address of the instruction which caused the bugcheck
Arg3: fffff8801ac0a960, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]LogonUI.exe[/B]
FAILURE_BUCKET_ID: [B]0x3B_nt!HvpGetCellPaged[/B]
  BIOS Version                  1604
  BIOS Release Date             10/16/2012
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec 27 08:41:34.715 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122712-17550-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:01:46.440[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!HvpGetCellPaged+50 )[/B]
BugCheck [B]3B, {c0000005, fffff803d98ae380, fffff8801b489960, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff803d98ae380, Address of the instruction which caused the bugcheck
Arg3: fffff8801b489960, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]LogonUI.exe[/B]
FAILURE_BUCKET_ID: [B]0x3B_nt!HvpGetCellPaged[/B]
  BIOS Version                  1604
  BIOS Release Date             10/16/2012
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec 27 07:35:59.068 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122712-18189-02.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:04:43.793[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!HvpGetCellPaged+50 )[/B]
BugCheck [B]3B, {c0000005, fffff800f8cba380, fffff8801b07b960, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800f8cba380, Address of the instruction which caused the bugcheck
Arg3: fffff8801b07b960, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]LogonUI.exe[/B]
FAILURE_BUCKET_ID: [B]0x3B_nt!HvpGetCellPaged[/B]
  BIOS Version                  1604
  BIOS Release Date             10/16/2012
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec 27 07:30:28.815 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122712-18174-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:06:01.541[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!HvpGetCellPaged+50 )[/B]
BugCheck [B]3B, {c0000005, fffff80237e3c380, fffff88002f94960, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80237e3c380, Address of the instruction which caused the bugcheck
Arg3: fffff88002f94960, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]LogonUI.exe[/B]
FAILURE_BUCKET_ID: [B]0x3B_nt!HvpGetCellPaged[/B]
  BIOS Version                  1604
  BIOS Release Date             10/16/2012
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Thu Dec 27 09:49:30.551 2012 (UTC - 5:00)**************************
[COLOR=RED][B]usbfilter.sys               Wed Dec 15 05:34:49 2010 (4D0899C9)[/B][/COLOR]
ctxusbm.sys                 Fri Feb  3 09:36:13 2012 (4F2BF0DD)
AtihdW76.sys                Thu Feb 23 07:30:12 2012 (4F463154)
Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
amd_sata.sys                Tue Jun 12 10:24:37 2012 (4FD75125)
amd_xata.sys                Tue Jun 12 10:24:45 2012 (4FD7512D)
RTKVHD64.sys                Tue Aug  7 06:49:39 2012 (5020F2C3)
asmtxhci.sys                Mon Aug 20 08:28:15 2012 (50322D5F)
asmthub3.sys                Mon Aug 20 08:28:29 2012 (50322D6D)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
jraid.sys                   Mon Sep 17 02:50:31 2012 (5056C837)
netr28ux.sys                Fri Sep 28 06:54:34 2012 (506581EA)
atikmpag.sys                Wed Oct  3 13:07:52 2012 (506C70E8)
atikmdag.sys                Wed Oct  3 14:13:30 2012 (506C804A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec 27 09:04:10.909 2012 (UTC - 5:00)**************************
atikmpag.sys                Thu Sep 27 21:12:52 2012 (5064F994)
atikmdag.sys                Thu Sep 27 22:14:57 2012 (50650821)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec 27 08:41:34.715 2012 (UTC - 5:00)**************************
[COLOR=RED][B]AODDriver2.sys              Thu Apr  5 05:23:37 2012 (4F7D6499)[/B][/COLOR]
usbfilter.sys               Tue Jun 19 07:07:40 2012 (4FE05D7C)
AtihdW86.sys                Tue Aug 21 22:26:37 2012 (5034435D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec 27 07:35:59.068 2012 (UTC - 5:00)**************************
[COLOR=RED][B]AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)[/B][/COLOR]
[/font]

BSOD on sign out - SYSTEM_SERVICE_EXCEPTION 0x3b

mfrey

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One