Windows 8 and 8.1 Forums

New BSOD

  1. #1


    Posts : 59
    Windows 8 PRO 64bit

    New BSOD


    I posted here a few days ago after multiple BSOD crashes:
    Several BSOD crashes
    I followed all of John's recommendations (thanks) and things were OK for a day or so, so I marked that thread as case resolved.

    Unfortunately, got a new BSOD now. Attached is the result of the SF Diagnostic Tool.

    John, I would appreciate if you could have a look at it. Thanks.
    New BSOD Attached Files
    Last edited by turboman; 27 Dec 2012 at 06:20.

      My System SpecsSystem Spec

  2. #2


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    BSOD caused by WerFault.exe which point to Memory Corruption, I suggest to run Memory Test.
      My System SpecsSystem Spec

  3. #3


    Posts : 59
    Windows 8 PRO 64bit


    I ran mdsched for 12hours, with extended test option. In total 4 passes but no problems found with the memory.

    Is there any other cause that can be found in the result from the SF Diagnostic Tool?
      My System SpecsSystem Spec

  4. #4


    Posts : 59
    Windows 8 PRO 64bit


    hello

    I had a new BSOD crash. Attached is the result of the SF diagnostic tool, file turboman2.
    I am driven to the wall with these crashes, so I am looking forward to a resolution.
    Thanks in advance for the help.

    I edited this post because 10minutes after sending the post, I got another crash. See file turboman3.

    And yet another crash. See file turboman4.
    I hope a pattern can be found.
    New BSOD Attached Files
    Last edited by turboman; 27 Dec 2012 at 21:03.
      My System SpecsSystem Spec

  5. #5


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Quote Originally Posted by turboman View Post
    I ran mdsched for 12hours, with extended test option. In total 4 passes but no problems found with the memory.

    Is there any other cause that can be found in the result from the SF Diagnostic Tool?
    You could try what they show in the link below to see if it helps:

    How to Stop Werfault.exe | eHow.com
      My System SpecsSystem Spec

  6. #6


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Quote Originally Posted by turboman View Post
    hello

    I had a new BSOD crash. Attached is the result of the SF diagnostic tool, file turboman2.
    I am driven to the wall with these crashes, so I am looking forward to a resolution.
    Thanks in advance for the help.

    I edited this post because 10minutes after sending the post, I got another crash. See file turboman3.

    And yet another crash. See file turboman4.
    I hope a pattern can be found.
    I looked at your latest turboman4.zip and there are 3 dumpfiles, I looked at each of them and the results as followed:

    122812-7171-01.dmp:
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35d9c )

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: LogonUI.exe
    ===================================================================
    122812-7203-01.dmp:
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+35525 )

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: IAStorUI.exe
    ===================================================================
    122812-6843-01.dmp:

    Could not read faulting driver name
    Probably caused by : fileinfo.sys ( fileinfo!FIStreamLogForNL+19b )

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    BUGCHECK_STR: AV

    PROCESS_NAME: svchost.exe


    Looks like each BSOD happened randomly but they all pointed to faulty drivers.


    • Have you run sfc /scannow and find out if all your system files are not corrupted ?
    • is your system up to date with Windows Update ?
    • Does your Samsung SSD 840 have the latest firmware ?
    • Do you have the latest BIOS firmware ?


    I just can believe that you have so many faulty drivers so if you've done all steps above and found nothing wrong then I suggest you run the Windows Memory Diagnostic:
    Control Panel->Administrative Tools->Windows Memory Diagnostic
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  7. #7


    Posts : 59
    Windows 8 PRO 64bit


    hello topgun (appropriate name!)
    Thanks for the recommendations.
    - I followed the advice in the previous post to stop werfault.exe.
    - sfc /scannow: I searched for sfc utility, found an app and ran it as an admin. Very briefly a black screen with text appeared and disappeared. Then nothing. So not sure if I did it right or wrong. Can you give instructions how to do it.
    - system is uptodate.
    - Samsung has latest firmware.
    - I have latest Bios. PC is only a month old. Got all the newest bios, firmware, drivers. And recently updated Samsung firmware. As far as I can see: all uptodate.
    - I ran mdsched (Windows Memory Diagnostic). See my previous post. Everything OK.

    So now, everything OK for an hour. Keeping my fingers crossed. Will post again if I have a new BSOD.
    Please let me know about sfc /scannow.

    CORRECTION: saw Command Prompt and ran it as administrator. then ran sfc /scannow.
    At the end, the message appeared that Windows Resource Protection found corrupt files but was unable to fix some of them.
    Then reference was made to a file C:\Windows\CBS\CBS.log, but I could not find that directory and file.

    What shall I do now? Thanks for the help.
      My System SpecsSystem Spec

  8. #8


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Win+X -> Command prompt (Admin) then type in the command prompt window: sfc /scannow
    This will scan thru your system files to check for corruption and attempt to fix them.

    And by any chance, do you have Intel® Rapid Storage Technology (Intel® RST) software installed in your system ?
    if you do, uninstall it and re-install with the latest

    Below is what should look like after scan:

    Click image for larger version
      My System SpecsSystem Spec

  9. #9


    Posts : 59
    Windows 8 PRO 64bit


    Quote Originally Posted by topgundcp View Post
    Win+X -> Command prompt (Admin) then type in the command prompt window: sfc /scannow
    This will scan thru your system files to check for corruption and attempt to fix them.

    And by any chance, do you have Intel® Rapid Storage Technology (Intel® RST) software installed in your system ?
    if you do, uninstall it and re-install with the latest
    hey topgun,
    Our posts have been sent around the same time. See my previous post about sfc command and result.
    I got Intel RST. Shall I get the latest from Intel website or Asus?
    I got one SSD for system and programs, and 2 harddisk in RAID1 for data. Does having RAID1 add anything to your assessment?

    Here is the screen from the sfc
    Attached Thumbnails Attached Thumbnails Capture.PNG  
    Last edited by turboman; 28 Dec 2012 at 05:32.
      My System SpecsSystem Spec

  10. #10


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    IAStorUI.exe is part of the Intel Software, I believe if you go to Intel website, you have better chance to get the latest.
    RAID1 is used mostly for business environment, for personal use, I won't bother doing it. If you have important data, just copy to an external hard drive.

    Now, if sfc resulted in errors, that means you have some system files corrupted and that would definitely causing BSOD. The CBS folder is a system folder and probably hidden, you need to open the Folder Options and uncheck "Hide protected Operating system files..." in order to see it.

    Edit: you actually don't need the Folder Options. are you sure you look in: "C:\Windows\Logs\CBS\CBS.log" ?
    One thing you need to do is taking ownership of CBS.log to be able to open it, then look in there which files are corrupted.

    Then follow this instruction to replace those corrupted files:

    Extract Files from Windows 7 Installation DVD - Windows 7 Forums

    it should be the same for Windows 8.

    Good luck !!!
    Last edited by topgundcp; 28 Dec 2012 at 06:03.
      My System SpecsSystem Spec

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