Windows 8 and 8.1 Forums

Critical Process Died

  1. #1

    Critical Process Died


    Hello.

    I bought this laptop 2 days ago, it also came with Windows 8, and yesterday I was thinking about installing Windows 7 or 8, I ended up installing Windows 8, eventhough I don't like it, I installed a bunch of those programs that make it look like Windows 7, and everything was fine, I installed a bunch more software from my old computer and I was just downloading a couple games over-night so I could test how good it really is during today, there was no problem yesterday, at all, and I made it auto-shutdown when the downloads were completed.

    Today I start the computer and it starts scanning the disk, I'm like: "Brand new laptop, should be fine", nope, stopped at like 10% (not sure) and restarted, when it restarted it went into this blue screen with a "" and saying something like this: "Look for help with this report: "Critical Process Died"".

    I researched on the problem and looks like no one is sure about it, some say it's a HD problem, and others say it's something to do with Avast! (which I did install).

    ASUS N56VZ
    Intel Core i7-3630QM 2.4GHz
    500GB HD Space
    6GB RAM
    GT650M 2GB + Intel HD 4000 (???, I actually looked this computer online and then went to the shop to buy it and nothing, anywhere told me that it had an Intel HD 4000, only found out yesterday went I installed GPU-Z, quite strange...)

    One thing is for sure, I won't be keeping Windows 8 after this ._. .

    Thanks.

      My System SpecsSystem Spec

  2. #2


    So I went to the store couple hours ago, and they have no clue of what caused it, the guy there said that the HD was "probably" corrupted, now I still have no idea of what caused it, so if anyone has any info on this I'd really appreciate it so I can avoid it and not have to go to the store every couple of days...
      My System SpecsSystem Spec

  3. #3


    Orbiting the Moon
    Posts : 2,975
    Windows 10 x64


    Quote Originally Posted by paulo27 View Post
    Hello.

    I bought this laptop 2 days ago, it also came with Windows 8, and yesterday I was thinking about installing Windows 7 or 8, I ended up installing Windows 8
    Hello Paulo, welcome to the forums.

    It came with Win8, I have the same thing here on laptop. You should have kept that a bit longer to see how it went. Normally it has preinstalled drivers and works OK.

    Then you remove Win8, to install... Win8. Doesn't sound so good.

    I removed the crap programs that came preinstalled but I kept the OS.

    If you're no driver expert you should try to restore factory (image) settings. It's reinstalling the OEM version from factory image (about 18-20 GB partition). Then you can get all drivers from there, back them up for later if you do clean install again.

    Yes it has Intel HD 4000 which is included in the i7 processor.

    I have HP envy dv6 with almost the same specs (NV Gfx 630M here) but what I did is go to my manufacturer's website and install/update all available drivers to newest versions, also newer BIOS which improves usuability in Win8.

    For you that means this site:
    ASUSTeK Computer Inc. -Support- Drivers and Download N56VZ
    Select Win8 if that's the case.

    See how it goes after a few driver updates, then go further installing windows updates.


    Good luck

    Hopachi
      My System SpecsSystem Spec

  4. #4


    Quote Originally Posted by Hopachi View Post
    Quote Originally Posted by paulo27 View Post
    Hello.

    I bought this laptop 2 days ago, it also came with Windows 8, and yesterday I was thinking about installing Windows 7 or 8, I ended up installing Windows 8
    Hello Paulo, welcome to the forums.

    It came with Win8, I have the same thing here on laptop. You should have kept that a bit longer to see how it went. Normally it has preinstalled drivers and works OK.

    Then you remove Win8, to install... Win8. Doesn't sound so good.

    I removed the crap programs that came preinstalled but I kept the OS.

    If you're no driver expert you should try to restore factory (image) settings. It's reinstalling the OEM version from factory image (about 18-20 GB partition). Then you can get all drivers from there, back them up for later if you do clean install again.

    Yes it has Intel HD 4000 which is included in the i7 processor.

    I have HP envy dv6 with almost the same specs (NV Gfx 630M here) but what I did is go to my manufacturer's website and install/update all available drivers to newest versions, also newer BIOS which improves usuability in Win8.

    For you that means this site:
    ASUSTeK Computer Inc. -Support- Drivers and Download N56VZ
    Select Win8 if that's the case.

    See how it goes after a few driver updates, then go further installing windows updates.


    Good luck

    Hopachi
    Hey, I guess I didn't explain myself well enough, it came with Windows 8 and I was thinking about installing Windows 7, but I ended up KEEPING Windows 8, never removed it.

    So this didn't really answer the whole blue screen thing, which hopefully was the HD failing and not a software issue...
    And I guess I wasn't clear enough, again, my computer never started after this message, I gave it an hour and it just restarted and this message appeared and restarted and so on.

    Thanks for letting me know about the extra GPU too.
      My System SpecsSystem Spec

  5. #5


    Orbiting the Moon
    Posts : 2,975
    Windows 10 x64


    Factory restore:
    ASUSTeK Computer Inc. -Support- FAQ N56VZ

    You find more specifically:
    2) Restore the Operating System to Factory Settings.

    You don't need to boot to windows for this, I'm sure the BIOS still works.
    Try that.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Since it's a new PC, here's what we do at work:
    - make the recovery DVD's/USB drive
    - test the hardware (free tests are here: Initial Hardware Diagnostics )
    - if the hardware passes, then use the recovery DVD's to restore the system to it's factory state.
    - update Windows

    If the problems continue, it's likely a deeper hardware problem and you should ask to exchange it for another one.
      My System SpecsSystem Spec

  7. #7


    Quote Originally Posted by Hopachi View Post
    Factory restore:
    ASUSTeK Computer Inc. -Support- FAQ N56VZ

    You find more specifically:
    2) Restore the Operating System to Factory Settings.

    You don't need to boot to windows for this, I'm sure the BIOS still works.
    Try that.
    Yeah the BIOS still worked, and that link is broken, sadly.

    Quote Originally Posted by usasma View Post
    Since it's a new PC, here's what we do at work:
    - make the recovery DVD's/USB drive
    - test the hardware (free tests are here: Initial Hardware Diagnostics )
    - if the hardware passes, then use the recovery DVD's to restore the system to it's factory state.
    - update Windows

    If the problems continue, it's likely a deeper hardware problem and you should ask to exchange it for another one.
    I'll make sure to try that next time this happens, thanks .
    So you also think this was an hardware problem?
      My System SpecsSystem Spec

  8. #8


    Orbiting the Moon
    Posts : 2,975
    Windows 10 x64


    Quote Originally Posted by paulo27 View Post
    Quote Originally Posted by Hopachi View Post
    Factory restore:
    ASUSTeK Computer Inc. -Support- FAQ N56VZ

    You find more specifically:
    2) Restore the Operating System to Factory Settings.

    You don't need to boot to windows for this, I'm sure the BIOS still works.
    Try that.
    Yeah the BIOS still worked, and that link is broken, sadly.
    Strange.
    It's not when I click.

    You get redirected from N56VZ to G73Jw because the same procedure applies.

    ASUSTeK Computer Inc. -Support- Troubleshooting G73Jw

    Here is the info in case it fails again:
    Troubleshooting :
    How to Recover Your Notebook PC



    Page Tools

    Solution Using Recovery Partition
    The Recovery Partition quickly restores your Notebook PC's software to its original working state. Before using the Recovery Partition, copy your data files (such as Outlook PST files) to USB storage devices or to a network drive and make note of any customized configuration settings (such as network settings).

    About the Recovery Partition
    The Recovery Partition is a reserved space on your hard disk drive used to restore the operating system, drivers, and utilities installed on your Notebook PC at the factory.

    IMPORTANT!
    DO NOT delete the partition named RECOVERY. The Recovery Partition is created at the factory and cannot be restored if deleted. Take your Notebook PC to an authorized ASUS service center if you have problems with the recovery process.



    Method One
    Using the Recovery Partition(on selected models)
    1. Press < F9 > during bootup.
    2. Press [Enter] to select Windows Setup [EMS Enabled].
    3. Select the language you want to recover and click Next.
    4. Read the ASUS Preload Wizard messages and click Next.
    5. Select a partition option and click Next. Partition options:
    Recover Windows to first partition only.
    This option deletes only the first partition and allows you to keep other partitions, and to create a new system partition as drive "C".
    Recover Windows to entire HD.
    This option deletes all partitions from your hard disk drive and creates a new system partition as drive "C".
    Recover Windows to entire HD with two partitions.
    This option deletes all partitions from your hard drive and creates two new partitions "C" (25%) and "D" (75%).
    6. Follow the onscreen instructions to complete the recovery process.
    Method Two

    Using Recovery DVD (on selected models)
    Creating the Recovery DVD:
    1. Double-click the AI Recovery Burner icon on the Window desktop.
    2. Insert a blank writable DVD into the optical drive and click Start to start creating the Recovery DVD.

    3. Follow the onscreen instructions to complete creating the recovery DVD.

    Prepare enough blank writable DVDs as instructed to create the Recovery DVD.

    IMPORTANT!
    Remove the external hard disk drive before performing system recovery on your Notebook PC. According to Microsoft, you may lose important data because of setting up Windows on the wrong disk drive or formatting the incorrect drive partition.


    Using the Recovery DVD:
    1. Insert the Recovery DVD into the optical drive. Your Notebook PC needs to be powered ON.
    2. Restart the laptop. Press ESC when you see ASUS logo and then select the optical drive (may be labeled as "CD/DVD") from ODD. Press [Enter] to boot from the Recovery DVD.
    3. Select OK to start to restore the image.
    4. Select OK to confirm the system recovery.

    Restoring will overwrite your hard drive. Ensure to back up all your important data before the system recovery.


    5. Follow the onscreen instructions to complete the recovery process.

    WARNING: DO NOT remove the Recovery disc during the recovery process unless instructed to do so. Or else your partitions will be unusable. Ensure to connect the power adapter to your Notebook PC when performing system recovery. Unstable power supply may cause recovery failure.
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It's hard to tell if this is hardware or software related. The basic hardware tests that I suggested will test:
    - hard drive
    - memory (RAM)
    - malware

    There's a lot of other hardware components in a system, but the tests for them aren't as definitive.
    So reinstalling Windows from the recovery DVD's will set the system back to the way it was designed to operate.

    If it still doesn't work correctly then, you have to presume it's a hardware issue.

    I don't know the laws where you are - but where I live you have 14 days to return a product (although some places will let you go up to 45 days) and get your money back. That's the best time to get the reseller to swap it out for another system.

    And, most manufacturer's have a year long hardware warranty - so you can get hardware fixed within the first year that you have it.

    My point is that it's important to determine if this is hardware as soon as you can - so you can return the system without losing money (or losing the system while they send it out for repairs).
      My System SpecsSystem Spec

  10. #10


    Quote Originally Posted by Hopachi View Post
    Quote Originally Posted by paulo27 View Post
    Quote Originally Posted by Hopachi View Post
    Factory restore:
    ASUSTeK Computer Inc. -Support- FAQ N56VZ

    You find more specifically:
    2) Restore the Operating System to Factory Settings.

    You don't need to boot to windows for this, I'm sure the BIOS still works.
    Try that.
    Yeah the BIOS still worked, and that link is broken, sadly.
    Strange.
    It's not when I click.

    You get redirected from N56VZ to G73Jw because the same procedure applies.

    ASUSTeK Computer Inc. -Support- Troubleshooting G73Jw

    Here is the info in case it fails again:
    Troubleshooting :
    How to Recover Your Notebook PC



    Page Tools

    Solution Using Recovery Partition
    The Recovery Partition quickly restores your Notebook PC's software to its original working state. Before using the Recovery Partition, copy your data files (such as Outlook PST files) to USB storage devices or to a network drive and make note of any customized configuration settings (such as network settings).

    About the Recovery Partition
    The Recovery Partition is a reserved space on your hard disk drive used to restore the operating system, drivers, and utilities installed on your Notebook PC at the factory.

    IMPORTANT!
    DO NOT delete the partition named RECOVERY. The Recovery Partition is created at the factory and cannot be restored if deleted. Take your Notebook PC to an authorized ASUS service center if you have problems with the recovery process.



    Method One
    Using the Recovery Partition(on selected models)
    1. Press < F9 > during bootup.
    2. Press [Enter] to select Windows Setup [EMS Enabled].
    3. Select the language you want to recover and click Next.
    4. Read the ASUS Preload Wizard messages and click Next.
    5. Select a partition option and click Next. Partition options:
    Recover Windows to first partition only.
    This option deletes only the first partition and allows you to keep other partitions, and to create a new system partition as drive "C".
    Recover Windows to entire HD.
    This option deletes all partitions from your hard disk drive and creates a new system partition as drive "C".
    Recover Windows to entire HD with two partitions.
    This option deletes all partitions from your hard drive and creates two new partitions "C" (25%) and "D" (75%).
    6. Follow the onscreen instructions to complete the recovery process.
    Method Two

    Using Recovery DVD (on selected models)
    Creating the Recovery DVD:
    1. Double-click the AI Recovery Burner icon on the Window desktop.
    2. Insert a blank writable DVD into the optical drive and click Start to start creating the Recovery DVD.

    3. Follow the onscreen instructions to complete creating the recovery DVD.

    Prepare enough blank writable DVDs as instructed to create the Recovery DVD.

    IMPORTANT!
    Remove the external hard disk drive before performing system recovery on your Notebook PC. According to Microsoft, you may lose important data because of setting up Windows on the wrong disk drive or formatting the incorrect drive partition.


    Using the Recovery DVD:
    1. Insert the Recovery DVD into the optical drive. Your Notebook PC needs to be powered ON.
    2. Restart the laptop. Press ESC when you see ASUS logo and then select the optical drive (may be labeled as "CD/DVD") from ODD. Press [Enter] to boot from the Recovery DVD.
    3. Select OK to start to restore the image.
    4. Select OK to confirm the system recovery.

    Restoring will overwrite your hard drive. Ensure to back up all your important data before the system recovery.


    5. Follow the onscreen instructions to complete the recovery process.

    WARNING: DO NOT remove the Recovery disc during the recovery process unless instructed to do so. Or else your partitions will be unusable. Ensure to connect the power adapter to your Notebook PC when performing system recovery. Unstable power supply may cause recovery failure.
    It works now, really helpful info, thanks for that.

    Quote Originally Posted by usasma View Post
    It's hard to tell if this is hardware or software related. The basic hardware tests that I suggested will test:
    - hard drive
    - memory (RAM)
    - malware

    There's a lot of other hardware components in a system, but the tests for them aren't as definitive.
    So reinstalling Windows from the recovery DVD's will set the system back to the way it was designed to operate.

    If it still doesn't work correctly then, you have to presume it's a hardware issue.

    I don't know the laws where you are - but where I live you have 14 days to return a product (although some places will let you go up to 45 days) and get your money back. That's the best time to get the reseller to swap it out for another system.

    And, most manufacturer's have a year long hardware warranty - so you can get hardware fixed within the first year that you have it.

    My point is that it's important to determine if this is hardware as soon as you can - so you can return the system without losing money (or losing the system while they send it out for repairs).
    Where I bought the machine it's 14 days to get a new one, and I extended the warranty on it to 5 years so I can make it to the end of college with it.
    But so far no problems with the new one, hopefully it'll stay that way.
      My System SpecsSystem Spec

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