Windows 8 and 8.1 Forums

Bsod bad_pool_caller win 8

  1. #1


    Posts : 5
    windows 8

    Bsod bad_pool_caller win 8


    Hi,

    I am currently experiencing a BSOD error and the error is BAD_POOL_CALLER. According to the guidelines in previous posts I am uploading my system memory dump file from C:\Windows\Minidump. Please go thru it and tell me what i should do. Many thnks in advance.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    A lone memory dump file often doesn't give us enough information for a decent analysis. Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

    At work we run diagnostics on every system that we take in for repair (before we even start working on it). At a minimum, please run the free diagnostics here: Initial Hardware Diagnostics. For more in-depth diagnostics, please run those listed here: Hardware Diagnostics
    The dump blames tmlwf.sys - a component of your Trend Micro protection.
    1) Please run an independent scan on the system to ensure that malware hasn't corrupted the Trend Micro. Here's a link with a number of free scans: Free Online AntiMalware Resources

    2) If the system is clean, then please uninstall the Trend Micro and test to see if the BSOD's stop. Please install a free anti-virus for testing purposes - and ensure that the Windows Firewall is turned on once you've uninstalled Trend Micro (never run more than one anti-virus at a time, and one firewall at a time).

    3) If the BSOD's stop, then feel free to uninstall the free anti-virus and reinstall your Trend Micro product.

    Other suggestions are:
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    lmimirr.sys Tue Apr 10 18:32:45 2007 (461C108D)
    RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver
    http://www.carrona.org/drivers/driver.php?id=lmimirr.sys

    LMIRfsDriver.sys Mon Jul 14 12:26:56 2008 (487B7E50)
    RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver
    http://www.carrona.org/drivers/driver.php?id=LMIRfsDriver.sys

    HECIx64.sys Thu Sep 17 15:54:16 2009 (4AB293E8)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

    Impcd.sys Fri Feb 26 18:32:11 2010 (4B8859FB)
    Intel(R) Turbo Boost Technology Driver
    http://www.carrona.org/drivers/driver.php?id=Impcd.sys

    SCDEmu.SYS Mon Apr 12 04:52:25 2010 (4BC2DF49)
    PowerISO Virtual Drive driver
    http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS

    CtClsFlt.sys Mon Jun 7 04:44:59 2010 (4C0CB18B)
    Creative Camera Class Upper Filter Driver
    http://www.carrona.org/drivers/driver.php?id=CtClsFlt.sys

    IntcDAud.sys Mon Jun 21 05:45:55 2010 (4C1F34D3)
    Intel Graphics Media Accelerator HD Driver
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys

    npf.sys Fri Jun 25 12:50:58 2010 (4C24DE72)
    NetGroup Packet Filter Driver, part of the WinPcap packet capture library
    http://www.carrona.org/drivers/driver.php?id=npf.sys

    qicflt.sys Thu Jul 1 21:46:34 2010 (4C2D44FA)
    QicFilterDriver-64Bits from Quanta Computer/Dell Webcam Driver
    http://www.carrona.org/drivers/driver.php?id=qicflt.sys

    tapoas.sys Sun Jul 11 20:31:59 2010 (4C3A627F)
    OpenVPN Virtual Network Driver
    http://www.carrona.org/drivers/driver.php?id=tapoas.sys

    SynTP.sys Thu Jul 15 20:01:32 2010 (4C3FA15C)
    Synaptic Touch Pad Driver
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys

    ew_jubusenum.sys Tue Jul 27 03:26:32 2010 (4C4E8A28)
    HUAWEI Mobile Connect - Bus Enumerate Device
    http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys

    stdcfltn.sys Fri Aug 20 14:05:01 2010 (4C6EC3CD)
    Disk Class Filter Driver for Accelerometer by ST MicroElectronics
    http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys

    iaStor.sys Sat Nov 6 03:44:52 2010 (4CD50774)
    Intel Storage drivers
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys

    tmwfp.sys Mon Nov 8 05:58:01 2010 (4CD7D7B9)
    Trend Micro
    http://www.carrona.org/drivers/driver.php?id=tmwfp.sys

    tmlwf.sys Mon Nov 8 05:58:39 2010 (4CD7D7DF)
    Trend Micro
    http://www.carrona.org/drivers/driver.php?id=tmlwf.sys

    tmtdi.sys Mon Nov 8 05:59:00 2010 (4CD7D7F4)
    Trend Micro Internet Security
    http://www.carrona.org/drivers/driver.php?id=tmtdi.sys

    TurboB.sys Mon Nov 29 18:02:31 2010 (4CF43107)
    Intel Turbo Boost driver
    http://www.carrona.org/drivers/driver.php?id=TurboB.sys

    Accelern.sys Mon Dec 13 12:33:51 2010 (4D0658FF)
    ST MicroElectronics Accelerometer
    http://www.carrona.org/drivers/driver.php?id=Accelern.sys

    RTKVHD64.sys Tue Dec 14 04:14:04 2010 (4D07355C)
    Realtek High Definition Audio Function Driver
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys

    nvBridge.kmd Tue Dec 21 18:21:09 2010 (4D113665)
    nVidia Compatible Vista Kernel Mode Driver (likely belongs to nForce chipset drivers)
    http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd

    tap0901.sys Thu Mar 24 17:20:03 2011 (4D8BB583)
    OpenVPN driver or COMODO
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys

    NETwNs64.sys Thu Oct 6 10:45:03 2011 (4E8DBEEF)
    Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7
    http://www.carrona.org/drivers/driver.php?id=NETwNs64.sys

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Dec 19 04:49:02.830 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121912-20218-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 0:14:30.483
    *** WARNING: Unable to verify timestamp for tmlwf.sys
    *** ERROR: Module load completed but symbols could not be loaded for tmlwf.sys
    Probably caused by :tmlwf.sys ( tmlwf+b0c4 )
    BugCheck C2, {7, 11c1, 4020008, fffffa8009f02dd0}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000004020008, Memory contents of the pool block
    Arg4: fffffa8009f02dd0, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_WFC.
    PROCESS_NAME: uTorrent.exe
    FAILURE_BUCKET_ID: 0xc2_7_WFC._tmlwf+b0c4
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Dec 19 04:49:02.830 2012 (UTC - 5:00)**************************
    lmimirr.sys                 Tue Apr 10 18:32:45 2007 (461C108D)
    LMIRfsDriver.sys            Mon Jul 14 12:26:56 2008 (487B7E50)
    HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
    Impcd.sys                   Fri Feb 26 18:32:11 2010 (4B8859FB)
    SCDEmu.SYS                  Mon Apr 12 04:52:25 2010 (4BC2DF49)
    CtClsFlt.sys                Mon Jun  7 04:44:59 2010 (4C0CB18B)
    IntcDAud.sys                Mon Jun 21 05:45:55 2010 (4C1F34D3)
    npf.sys                     Fri Jun 25 12:50:58 2010 (4C24DE72)
    qicflt.sys                  Thu Jul  1 21:46:34 2010 (4C2D44FA)
    tapoas.sys                  Sun Jul 11 20:31:59 2010 (4C3A627F)
    SynTP.sys                   Thu Jul 15 20:01:32 2010 (4C3FA15C)
    ew_jubusenum.sys            Tue Jul 27 03:26:32 2010 (4C4E8A28)
    stdcfltn.sys                Fri Aug 20 14:05:01 2010 (4C6EC3CD)
    iaStor.sys                  Sat Nov  6 03:44:52 2010 (4CD50774)
    tmwfp.sys                   Mon Nov  8 05:58:01 2010 (4CD7D7B9)
    tmlwf.sys                   Mon Nov  8 05:58:39 2010 (4CD7D7DF)
    tmtdi.sys                   Mon Nov  8 05:59:00 2010 (4CD7D7F4)
    TurboB.sys                  Mon Nov 29 18:02:31 2010 (4CF43107)
    Accelern.sys                Mon Dec 13 12:33:51 2010 (4D0658FF)
    RTKVHD64.sys                Tue Dec 14 04:14:04 2010 (4D07355C)
    nvBridge.kmd                Tue Dec 21 18:21:09 2010 (4D113665)
    tap0901.sys                 Thu Mar 24 17:20:03 2011 (4D8BB583)
    NETwNs64.sys                Thu Oct  6 10:45:03 2011 (4E8DBEEF)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    tmcomm.sys                  Wed May 23 10:44:29 2012 (4FBCF7CD)
    tmevtmgr.sys                Wed May 30 23:59:35 2012 (4FC6ECA7)
    tmactmon.sys                Wed May 30 23:59:46 2012 (4FC6ECB2)
    igdkmd64.sys                Fri Sep 14 19:09:01 2012 (5053B90D)
    nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
    nvpciflt.sys                Tue Oct  2 14:21:40 2012 (506B30B4)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    
    http://www.carrona.org/drivers/driver.php?id=lmimirr.sys
    http://www.carrona.org/drivers/driver.php?id=LMIRfsDriver.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=Impcd.sys
    http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
    http://www.carrona.org/drivers/driver.php?id=CtClsFlt.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=npf.sys
    http://www.carrona.org/drivers/driver.php?id=qicflt.sys
    http://www.carrona.org/drivers/driver.php?id=tapoas.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys
    http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=tmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=tmlwf.sys
    http://www.carrona.org/drivers/driver.php?id=tmtdi.sys
    http://www.carrona.org/drivers/driver.php?id=TurboB.sys
    http://www.carrona.org/drivers/driver.php?id=Accelern.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys
    http://www.carrona.org/drivers/driver.php?id=NETwNs64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=tmcomm.sys
    http://www.carrona.org/drivers/driver.php?id=tmevtmgr.sys
    http://www.carrona.org/drivers/driver.php?id=tmactmon.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    windows 8

    Posting new dump file


    Hi,

    Firstly thnks for your quick and efficient response. As suggested I used SF Diagnostic Tool and created the dump file. I am uploading it. Plz check and tell me the error. I have also looked thru the list of drivers you said I should update. Can you suggest how I can uninstall some of them? Recently I had trend micro anti virus on my comp. I didnt have the password for it as the company installed it on my laptop, so i just deleted all related files of trend micro.. later i installed windows 8 and its inbuilt microsoft security essentials.

    Plz tell if i made a mistake and how to solve it. Thank you.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Have you had a BSOD since you deleted the Trend Micro files? Please don't delete any more as it may give you difficulty booting your system. If needed I'll provide additional instructions on how to safely remove select drivers.

    Please click on the links for each of the files that I suggest that you update - they will have further information at the link that will help you update the drivers.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Dec 19 05:32:40.720 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121912-26562-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 0:42:50.375
    *** WARNING: Unable to verify timestamp for tmlwf.sys
    *** ERROR: Module load completed but symbols could not be loaded for tmlwf.sys
    Probably caused by :tmlwf.sys ( tmlwf+b0c4 )
    BugCheck C2, {7, 11c1, 4020002, fffffa800943a3d0}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000004020002, Memory contents of the pool block
    Arg4: fffffa800943a3d0, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7
    PROCESS_NAME: PING.EXE
    FAILURE_BUCKET_ID: 0xc2_7_tmlwf+b0c4
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Dec 19 05:32:40.720 2012 (UTC - 5:00)**************************
    lmimirr.sys                 Tue Apr 10 18:32:45 2007 (461C108D)
    LMIRfsDriver.sys            Mon Jul 14 12:26:56 2008 (487B7E50)
    HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
    Impcd.sys                   Fri Feb 26 18:32:11 2010 (4B8859FB)
    SCDEmu.SYS                  Mon Apr 12 04:52:25 2010 (4BC2DF49)
    CtClsFlt.sys                Mon Jun  7 04:44:59 2010 (4C0CB18B)
    IntcDAud.sys                Mon Jun 21 05:45:55 2010 (4C1F34D3)
    npf.sys                     Fri Jun 25 12:50:58 2010 (4C24DE72)
    qicflt.sys                  Thu Jul  1 21:46:34 2010 (4C2D44FA)
    tapoas.sys                  Sun Jul 11 20:31:59 2010 (4C3A627F)
    SynTP.sys                   Thu Jul 15 20:01:32 2010 (4C3FA15C)
    ew_jubusenum.sys            Tue Jul 27 03:26:32 2010 (4C4E8A28)
    stdcfltn.sys                Fri Aug 20 14:05:01 2010 (4C6EC3CD)
    iaStor.sys                  Sat Nov  6 03:44:52 2010 (4CD50774)
    tmwfp.sys                   Mon Nov  8 05:58:01 2010 (4CD7D7B9)
    tmlwf.sys                   Mon Nov  8 05:58:39 2010 (4CD7D7DF)
    tmtdi.sys                   Mon Nov  8 05:59:00 2010 (4CD7D7F4)
    TurboB.sys                  Mon Nov 29 18:02:31 2010 (4CF43107)
    Accelern.sys                Mon Dec 13 12:33:51 2010 (4D0658FF)
    RTKVHD64.sys                Tue Dec 14 04:14:04 2010 (4D07355C)
    nvBridge.kmd                Tue Dec 21 18:21:09 2010 (4D113665)
    NETwNs64.sys                Thu Oct  6 10:45:03 2011 (4E8DBEEF)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    tmcomm.sys                  Wed May 23 10:44:29 2012 (4FBCF7CD)
    tmevtmgr.sys                Wed May 30 23:59:35 2012 (4FC6ECA7)
    tmactmon.sys                Wed May 30 23:59:46 2012 (4FC6ECB2)
    igdkmd64.sys                Fri Sep 14 19:09:01 2012 (5053B90D)
    nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
    nvpciflt.sys                Tue Oct  2 14:21:40 2012 (506B30B4)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    
    http://www.carrona.org/drivers/driver.php?id=lmimirr.sys
    http://www.carrona.org/drivers/driver.php?id=LMIRfsDriver.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=Impcd.sys
    http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
    http://www.carrona.org/drivers/driver.php?id=CtClsFlt.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=npf.sys
    http://www.carrona.org/drivers/driver.php?id=qicflt.sys
    http://www.carrona.org/drivers/driver.php?id=tapoas.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys
    http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=tmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=tmlwf.sys
    http://www.carrona.org/drivers/driver.php?id=tmtdi.sys
    http://www.carrona.org/drivers/driver.php?id=TurboB.sys
    http://www.carrona.org/drivers/driver.php?id=Accelern.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
    http://www.carrona.org/drivers/driver.php?id=NETwNs64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=tmcomm.sys
    http://www.carrona.org/drivers/driver.php?id=tmevtmgr.sys
    http://www.carrona.org/drivers/driver.php?id=tmactmon.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    windows 8


    No sir, I haven't got a BSOD error till recently . I deleted the Trend Micro anti virus like 3 months ago. DOn't knw y the BSOD error is coming now . Thnks very much for your kind replies
      My System SpecsSystem Spec

  6. #6


    Posts : 5
    windows 8


    UPDATE : The BSOD error occurs only if I leave my laptop idle, donno y. If i am working on it. It doesn't occur. I play Warcraft III Frozen Throne : DOTA does it have anything to do with the BSOD error?
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    OK, if that's the case, first try this: Uninstalling Trend Micro program using the Diagnostic Toolkit

    If that doesn't succeed, then we've gotta go in and remove the offending driver manually. Here's how:
    1) Create a Restore Point using System Restore
    2) Create a Repair disc by going to Start...All Programs...Maintenance...Create a System Repair Disc
    3) Test the System Repair disc to make sure that you can get to the System Restore entry when you boot from the disk (you may also want to try actually using System Restore to make sure that it works)
    4) Download this free program (Autoruns for Windows) and use it to disable any instances of tmlwf.sys that are starting (or any other Trend Micro entries) (DO NOT DELETE - only disabled by removing the checkmark in the left hand column)
    5) Check in Device Manager (to include showing hidden devices from the View menu item) and ensure that any instances of tmlwf.sys (or any other Trend Micro entries) are "Uninstalled" (DO NOT DISABLE THESE).
    6) Check in the Services applet (services.msc) to be sure any instances of tmlwf.sys or any other Trend Micro entries are disabled.
    7) Go to C:\Windows\System32\drivers and rename the tmlwf.sys driver to tmlwf.BAD


    In the event that the system doesn't boot:

    1) Boot from the System Repair disc and use the Command Prompt option to rename tmlwf.BAD to tmlwf.sys
    2) Boot from the System Repair disc and use the System Restore option to restore the system to a point before the changes were made.
    Good luck!
      My System SpecsSystem Spec

  8. #8


    Posts : 5
    windows 8


    Sorry for the late reply . First of all, I renamed that tmlwf.sys file (renamed it to .bad ). Rebooted comp, no prob . Now its working fine. Thnks very much for your kindly help. Please mark this thread as solved.
      My System SpecsSystem Spec

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