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Windows 8 Blue screen every 10 minutes...help

  1. #1


    Posts : 3
    win8

    Windows 8 Blue screen every 10 minutes...help


    Hi

    Can someone please help, the last couple of days my laptop has started blue screening every 10 mins with a watchdog error? I have attached the files.

      My System SpecsSystem Spec

  2. #2


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    update this driver Hotspot Shield Routing Driver

    update it from this site

    Download Free VPN for iPhone, Mac and Windows to Access Blocked Sites & Surf Anonymously

    Also update this driver

    SiS RAID Stor Miniport Driver

    http://www.sis.com/download/

    Code:
    ********************************************************************************                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck 133, {0, 281, 280, 0}
    
    
    *** WARNING: Unable to verify timestamp for hssdrv6.sys
    *** ERROR: Module load completed but symbols could not be loaded for hssdrv6.sys
    Probably caused by : hssdrv6.sys ( hssdrv6+1a38 )
    
    
    Followup: MachineOwner
    ---------
    
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    DPC_WATCHDOG_VIOLATION (133)
    The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
    or above.
    Arguments:
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
        component can usually be identified with a stack trace.
    Arg2: 0000000000000281, The DPC time count (in ticks).
    Arg3: 0000000000000280, The DPC time allotment (in ticks).
    Arg4: 0000000000000000
    
    
    Debugging Details:
    ------------------
    
    
    
    
    DPC_TIMEOUT_TYPE:  SINGLE_DPC_TIMEOUT_EXCEEDED
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    BUGCHECK_STR:  0x133
    
    
    PROCESS_NAME:  System
    
    
    CURRENT_IRQL:  d
    
    
    TAG_NOT_DEFINED_c000000f:  FFFFF88001495FB0
    
    
    LAST_CONTROL_TRANSFER:  from fffff800f9e55853 to fffff800f9cfb740
    
    
    STACK_TEXT:  
    fffff880`01494d28 fffff800`f9e55853 : 00000000`00000133 00000000`00000000 00000000`00000281 00000000`00000280 : nt!KeBugCheckEx
    fffff880`01494d30 fffff800`f9d26e51 : fffff880`00000000 fffff880`01465180 fffff880`01494e90 fffff780`00000320 : nt! ?? ::FNODOBFM::`string'+0x13c4c
    fffff880`01494db0 fffff800`f9c37e94 : ffffffff`ffd0dc08 fffffa80`05600202 fffff880`06053d70 fffffa80`075c1900 : nt!KeUpdateRunTime+0x51
    fffff880`01494de0 fffff800`f9cf4b2e : 00000000`00446fda 00000000`5ff8981c fffffa80`05600210 fffffa80`06bef1e0 : hal!HalpTimerClockInterrupt+0x50
    fffff880`01494e10 fffff800`f9ceb640 : 00000000`00000000 fffff880`01952005 fffffa80`0621c730 fffffa80`063a76e0 : nt!KiInterruptDispatchLBControl+0x1ce
    fffff880`01494fa0 fffff880`06041a38 : 00000000`00000001 fffff880`014950e8 fffff880`01495101 fffff880`06053d70 : nt!KxWaitForSpinLockAndAcquire+0x20
    fffff880`01494fd0 00000000`00000001 : fffff880`014950e8 fffff880`01495101 fffff880`06053d70 fffff880`01495028 : hssdrv6+0x1a38
    fffff880`01494fd8 fffff880`014950e8 : fffff880`01495101 fffff880`06053d70 fffff880`01495028 00000000`0000000b : 0x1
    fffff880`01494fe0 fffff880`01495101 : fffff880`06053d70 fffff880`01495028 00000000`0000000b 00000000`00000001 : 0xfffff880`014950e8
    fffff880`01494fe8 fffff880`06053d70 : fffff880`01495028 00000000`0000000b 00000000`00000001 00000000`00000000 : 0xfffff880`01495101
    fffff880`01494ff0 fffff880`01495028 : 00000000`0000000b 00000000`00000001 00000000`00000000 fffff880`01495008 : hssdrv6+0x13d70
    fffff880`01494ff8 00000000`0000000b : 00000000`00000001 00000000`00000000 fffff880`01495008 00000000`00000000 : 0xfffff880`01495028
    fffff880`01495000 00000000`00000001 : 00000000`00000000 fffff880`01495008 00000000`00000000 fffff880`01495018 : 0xb
    fffff880`01495008 00000000`00000000 : fffff880`01495008 00000000`00000000 fffff880`01495018 00000000`00000000 : 0x1
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_IP: 
    hssdrv6+1a38
    fffff880`06041a38 ??              ???
    
    
    SYMBOL_STACK_INDEX:  6
    
    
    SYMBOL_NAME:  hssdrv6+1a38
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: hssdrv6
    
    
    IMAGE_NAME:  hssdrv6.sys
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  50ac217a
    
    
    FAILURE_BUCKET_ID:  0x133_DPC_hssdrv6+1a38
    
    
    BUCKET_ID:  0x133_DPC_hssdrv6+1a38
    
    
    Followup: MachineOwner
    ---------
    After you update

    do this

    Driver Verifier - Enable and Disable - Windows 7 Forums

    Post back the new dumps
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    win8


    So this is not going well. I have sorted the Hotspot shield however the other driver im not sure what is required. I also did the Driver Verifier but this caused the laptop to bluescreen and had to recover from a check point. logs attached. help
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Driver Verifier blames dtsoftbus01.sys - a driver component of Daemon Tools, and a known cause of BSOD's on some Win7/8 systems.
    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7/8 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disc-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Other drivers that might be causing problems:
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

    dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)
    Daemon Tools driver [br] Possible BSOD issues in Win7
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys

    hssdrv6.sys Wed Nov 14 20:32:58 2012 (50A4464A)
    Hotspot Shield Routing Driver [br] Possible BSOD cause seen in mid-2012
    http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Dec 18 14:12:04.086 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121812-26656-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16442.amd64fre.win8_gdr.121023-1503
    System Uptime:0 days 0:00:12.808
    *** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
    *** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
    *** WARNING: Unable to verify timestamp for dtsoftbus01.sys
    *** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
    Probably caused by :dtsoftbus01.sys ( dtsoftbus01+1324 )
    BugCheck C9, {23e, fffff880013b0324, fffff98006266ee0, 0}
    BugCheck Info: DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
    Arguments: 
    Arg1: 000000000000023e, A driver has marked an IRP pending but didn't return STATUS_PENDING.
    Arg2: fffff880013b0324, The address in the driver's code where the error was detected.
    Arg3: fffff98006266ee0, IRP address.
    Arg4: 0000000000000000, Status code.
    BUGCHECK_STR:  0xc9_23e
    PROCESS_NAME: System
    FAILURE_BUCKET_ID: 0xc9_23e_VRF_dtsoftbus01+1324
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Dec 18 14:12:04.086 2012 (UTC - 5:00)**************************
    HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
    nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
    nvpciflt.sys                Tue Oct  2 14:21:40 2012 (506B30B4)
    nvkflt.sys                  Tue Oct  2 14:21:49 2012 (506B30BD)
    aswrdr2.sys                 Mon Oct  8 04:23:43 2012 (50728D8F)
    aswSP.SYS                   Tue Oct 30 18:44:06 2012 (50905836)
    aswSnx.SYS                  Tue Oct 30 18:44:08 2012 (50905838)
    aswnet.sys                  Sun Nov  4 05:12:57 2012 (50963FA9)
    hssdrv6.sys                 Wed Nov 14 20:32:58 2012 (50A4464A)
    taphss6.sys                 Tue Nov 20 19:35:47 2012 (50AC21E3)
    
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
    http://www.carrona.org/drivers/driver.php?id=aswrdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.SYS
    http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS
    aswnet.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys
    http://www.carrona.org/drivers/driver.php?id=taphss6.sys
      My System SpecsSystem Spec

  5. #5


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    keep us updated. If it BSOD`s upload the new dumps
      My System SpecsSystem Spec

  6. #6


    Posts : 3
    win8


    Still getting blue screens
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Both memory dumps blame HotSpot Shield. Please uninstall it immediately as it's known to cause BSOD's


    BSOD BUGCHECK SUMMARY
    **************************Sat Dec 22 12:57:07.534 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122212-17859-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16442.amd64fre.win8_gdr.121023-1503
    System Uptime: 0 days 1:00:33.203
    *** WARNING: Unable to verify timestamp for hssdrv6.sys
    *** ERROR: Module load completed but symbols could not be loaded for hssdrv6.sys
    Probably caused by : hssdrv6.sys ( hssdrv6+1a1b )
    BugCheck 133, {0, 281, 280, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments:
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
    Arg2: 0000000000000281, The DPC time count (in ticks).
    Arg3: 0000000000000280, The DPC time allotment (in ticks).
    Arg4: 0000000000000000
    BUGCHECK_STR: 0x133
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
    PROCESS_NAME: System
    FAILURE_BUCKET_ID: 0x133_DPC_hssdrv6+1a1b
    CPUID: "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
    MaxSpeed: 2500
    CurrentSpeed: 2494
    BIOS Version A07
    BIOS Release Date 10/20/2011
    Manufacturer Dell Inc.
    Product Name Dell System XPS L502X
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Dec 22 11:56:11.019 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122212-29968-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16442.amd64fre.win8_gdr.121023-1503
    System Uptime: 0 days 5:18:42.688
    *** WARNING: Unable to verify timestamp for hssdrv6.sys
    *** ERROR: Module load completed but symbols could not be loaded for hssdrv6.sys
    Probably caused by : hssdrv6.sys ( hssdrv6+1a1b )
    BugCheck 133, {0, 281, 280, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments:
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
    Arg2: 0000000000000281, The DPC time count (in ticks).
    Arg3: 0000000000000280, The DPC time allotment (in ticks).
    Arg4: 0000000000000000
    BUGCHECK_STR: 0x133
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
    PROCESS_NAME: System
    FAILURE_BUCKET_ID: 0x133_DPC_hssdrv6+1a1b
    CPUID: "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
    MaxSpeed: 2500
    CurrentSpeed: 2494
    BIOS Version A07
    BIOS Release Date 10/20/2011
    Manufacturer Dell Inc.
    Product Name Dell System XPS L502X
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``

    3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

    AE2500w764.sys Mon Mar 28 20:22:08 2011 (4D912630)
    GEARAspiWDM.sys Thu May 3 15:56:17 2012 (4FA2E2E1)
    HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7)
    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    aswFsBlk.SYS Tue Oct 30 18:43:04 2012 (509057F8)
    aswMonFlt.sys Tue Oct 30 18:43:09 2012 (509057FD)
    aswSP.SYS Tue Oct 30 18:44:06 2012 (50905836)
    aswSnx.SYS Tue Oct 30 18:44:08 2012 (50905838)
    aswnet.sys Sun Nov 4 05:12:57 2012 (50963FA9)
    aswrdr2.sys Mon Oct 8 04:23:43 2012 (50728D8F)
    dump_storahci.sys Wed Jul 25 22:30:35 2012 (5010ABCB)
    hssdrv6.sys Wed Nov 14 20:32:58 2012 (50A4464A)
    igdkmd64.sys Wed Sep 26 15:49:04 2012 (50635C30)
    intelppm.sys Wed Jul 25 22:26:48 2012 (5010AAE8)
    nvkflt.sys Tue Oct 2 14:21:49 2012 (506B30BD)
    nvlddmkm.sys Tue Oct 2 14:21:13 2012 (506B3099)
    nvpciflt.sys Tue Oct 2 14:21:40 2012 (506B30B4)
    qicflt.sys Thu Jul 1 21:46:34 2010 (4C2D44FA)
    taphss6.sys Tue Nov 20 19:35:47 2012 (50AC21E3)




    Driver Reference Table - AE2500w764.sys
    Driver Reference Table - GEARAspiWDM.sys
    Driver Reference Table - HECIx64.sys
    Driver Reference Table - Rt630x64.sys
    Driver Reference Table - aswFsBlk.SYS
    Driver Reference Table - aswMonFlt.sys
    Driver Reference Table - aswSP.SYS
    Driver Reference Table - aswSnx.SYS
    aswnet.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    Driver Reference Table - aswrdr2.sys
    Driver Reference Table - dump_storahci.sys
    Driver Reference Table - hssdrv6.sys
    Driver Reference Table - igdkmd64.sys
    Driver Reference Table - intelppm.sys
    Driver Reference Table - nvkflt.sys
    Driver Reference Table - nvlddmkm.sys
    Driver Reference Table - nvpciflt.sys
    Driver Reference Table - qicflt.sys
    Driver Reference Table - taphss6.sys
      My System SpecsSystem Spec

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