Windows 8 and 8.1 Forums

Crashes on reboot

  1. #1


    Posts : 7
    Windows 8 Pro x64

    Crashes on reboot


    My Windows 8 is crashing during shut downs/reboot and I suspect something is causing this.

    Nowadays it takes very long to shut down and when it does it crashes.

    Please help and thanks in advance.

      My System SpecsSystem Spec

  2. #2


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8 Pro x64


    Thanks. What next?
      My System SpecsSystem Spec

  4. #4


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    Post the new dumps after it BSOD`s
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8 Pro x64


    Would this help? There was no BSOD during uptime though. Only during restart.
      My System SpecsSystem Spec

  6. #6


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    Code:
    ********************************************************************************                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck 133, {1, 780, 0, 0}
    
    
    Probably caused by : storahci.sys ( storahci!P_NotRunning+e7 )
    
    
    Followup: MachineOwner
    ---------
    
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    DPC_WATCHDOG_VIOLATION (133)
    The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
    or above.
    Arguments:
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
        DISPATCH_LEVEL or above. The offending component can usually be
        identified with a stack trace.
    Arg2: 0000000000000780, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    
    
    Debugging Details:
    ------------------
    
    
    
    
    DPC_TIMEOUT_TYPE:  DPC_QUEUE_EXECUTION_TIMEOUT_EXCEEDED
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    
    
    BUGCHECK_STR:  0x133
    
    
    PROCESS_NAME:  System
    
    
    CURRENT_IRQL:  d
    
    
    TAG_NOT_DEFINED_c000000f:  FFFFF8022D57FFB0
    
    
    LAST_CONTROL_TRANSFER:  from fffff8022e65319b to fffff8022e4fa340
    
    
    STACK_TEXT:  
    fffff802`2d57f6e8 fffff802`2e65319b : 00000000`00000133 00000000`00000001 00000000`00000780 00000000`00000000 : nt!KeBugCheckEx
    fffff802`2d57f6f0 fffff802`2e525011 : 00000000`00000001 fffff802`2e775180 fffff802`2d57f8a0 fffff780`00000320 : nt! ?? ::FNODOBFM::`string'+0x13ca8
    fffff802`2d57f770 fffff802`2e525e97 : ffffffff`ffd0dc08 fffff802`2e45f508 fffff802`2d57f8a0 fffff802`2e45f508 : nt!KeUpdateRunTime+0x51
    fffff802`2d57f7a0 fffff802`2e435eca : ffffffff`ffd0dc08 fffff802`2e45f508 ffffffff`ffd0dc08 00000000`00000001 : nt!KeUpdateTime+0x3f9
    fffff802`2d57f990 fffff802`2e4f37ee : 00000001`dad4803b fffffd65`d970f6ce fffff802`2e45f580 fffffd65`dfaf84bb : hal!HalpTimerClockInterrupt+0x86
    fffff802`2d57f9c0 fffff802`2e43ebe0 : fffff802`2e4310e0 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatchLBControl+0x1ce
    fffff802`2d57fb58 fffff802`2e4310e0 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff802`2d57fe00 : hal!HalpTscQueryCounter
    fffff802`2d57fb60 fffff880`05e66f27 : fffffa80`13180b48 fffffa80`13180b48 fffff802`2d57fe00 fffff802`2e775180 : hal!HalpTimerStallExecutionProcessor+0x131
    fffff802`2d57fbf0 fffff880`05e6835d : fffffa80`13180b78 fffff802`2d57fe00 fffffa80`131814c0 fffff802`2d57ff01 : storahci!P_NotRunning+0xe7
    fffff802`2d57fc20 fffff880`05e69b45 : fffffa80`13180b78 fffffa80`1258d020 00000000`00000003 00000000`00000000 : storahci!AhciPortReset+0x29
    fffff802`2d57fc50 fffff880`05e69c4a : fffffa80`13180b78 fffffa80`13180b78 00000000`00000000 ffff2c46`086d9f06 : storahci!PortBusChangeProcess+0x95
    fffff802`2d57fcc0 fffff802`2e4ef6a8 : fffff802`2d57fe00 fffff802`2e777f00 fffffa80`12782eb0 fffff802`2d57ff50 : storahci!AhciPortBusChangeDpcRoutine+0x76
    fffff802`2d57fd00 fffff802`2e5211b0 : fffff802`2e775180 fffff880`10ad17f0 fffffa80`18849040 00000000`00000004 : nt!KiExecuteAllDpcs+0x198
    fffff802`2d57fe40 fffff802`2e520ba5 : 00000000`00000000 fffff802`2e775180 fffff880`031d53a0 fffff880`035a8600 : nt!KiRetireDpcList+0xd0
    fffff802`2d57ffb0 fffff802`2e5209a9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5
    fffff880`031d52e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_IP: 
    storahci!P_NotRunning+e7
    fffff880`05e66f27 fec3            inc     bl
    
    
    SYMBOL_STACK_INDEX:  8
    
    
    SYMBOL_NAME:  storahci!P_NotRunning+e7
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: storahci
    
    IMAGE_NAME:  storahci.sys
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5010abcb
    
    
    BUCKET_ID_FUNC_OFFSET:  e7
    
    
    FAILURE_BUCKET_ID:  0x133_VRF_ISR_storahci!P_NotRunning
    
    
    BUCKET_ID:  0x133_VRF_ISR_storahci!P_NotRunning
    
    
    Followup: MachineOwner
    ---------
    The storage driver is creating a fault.

    Try installing this and see if the BSOD persists

    http://downloadcenter.intel.com/Deta...+RST)&lang=eng
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    Windows 8 Pro x64


    Another BSOD
      My System SpecsSystem Spec

  8. #8


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    Got the culprit

    Code:
    ********************************************************************************                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck C4, {62, fffffa80126002f8, fffffa8012606010, 72}
    
    
    *** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
    Probably caused by : IDSvia64.sys
    
    
    Followup: MachineOwner
    ---------
    
    
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    A device driver attempting to corrupt the system has been caught.  This is
    because the driver was specified in the registry as being suspect (by the
    administrator) and the kernel has enabled substantial checking of this driver.
    If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
    be among the most commonly seen crashes.
    Arguments:
    Arg1: 0000000000000062, A driver has forgotten to free its pool allocations prior to unloading.
    Arg2: fffffa80126002f8, name of the driver having the issue.
    Arg3: fffffa8012606010, verifier internal structure with driver information.
    Arg4: 0000000000000072, total # of (paged+nonpaged) allocations that weren't freed.
    	Type !verifier 3 drivername.sys for info on the allocations
    	that were leaked that caused the bugcheck.
    
    
    Debugging Details:
    ------------------
    
    
    
    
    BUGCHECK_STR:  0xc4_62
    
    
    IMAGE_NAME:  IDSvia64.sys
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  503d8308
    
    
    MODULE_NAME: IDSvia64
    
    
    FAULTING_MODULE: fffff880052a1000 IDSvia64
    
    
    VERIFIER_DRIVER_ENTRY: dt nt!_MI_VERIFIER_DRIVER_ENTRY fffffa8012606010
    Symbol nt!_MI_VERIFIER_DRIVER_ENTRY not found.
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    
    
    PROCESS_NAME:  System
    
    
    CURRENT_IRQL:  2
    
    
    LAST_CONTROL_TRANSFER:  from fffff802152601ac to fffff80214c94340
    
    
    STACK_TEXT:  
    fffff880`102a0818 fffff802`152601ac : 00000000`000000c4 00000000`00000062 fffffa80`126002f8 fffffa80`12606010 : nt!KeBugCheckEx
    fffff880`102a0820 fffff802`15266816 : 0000007f`fffffff8 fffff880`052a1000 fffff880`0fd79200 00000000`ffffffff : nt!VerifierBugCheckIfAppropriate+0x3c
    fffff880`102a0860 fffff802`14e134cf : 00000000`00000000 fffff880`052a1000 fffff880`00000001 fffffa80`12606fa0 : nt!VfPoolCheckForLeaks+0x4a
    fffff880`102a08a0 fffff802`15252cb6 : fffffa80`12600230 00000000`00000001 fffffa80`12600230 00000000`ffffffff : nt! ?? ::FNODOBFM::`string'+0x47aca
    fffff880`102a0920 fffff802`150a15c2 : 00000000`00000000 fffff802`1501893c fffffa80`1e8ca040 fffff802`14f8fc62 : nt!VfDriverUnloadImage+0x26
    fffff880`102a0950 fffff802`150a17f4 : ffffffd3`5d980d9e fffffa80`12600230 fffff802`1501893c 00000000`00000000 : nt!MiUnloadSystemImage+0x182
    fffff880`102a09b0 fffff802`150a1d5e : fffffa80`12600410 00000000`00000000 fffffa80`12600440 fffff802`14c9dac0 : nt!MmUnloadSystemImage+0x20
    fffff880`102a09e0 fffff802`1505e241 : fffffa80`12600410 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopDeleteDriver+0x4e
    fffff880`102a0a20 fffff802`14c8aec9 : 00000000`00000000 00000000`00000000 fffff802`1501893c fffffa80`12600440 : nt!ObpRemoveObjectRoutine+0x61
    fffff880`102a0a80 fffff802`14f9c5c7 : fffffa80`12606b60 00000000`00000001 fffffa80`0cba5460 00000000`00000000 : nt!ObfDereferenceObject+0x89
    fffff880`102a0ac0 fffff802`1505e241 : fffffa80`130e53a0 fffff880`01e93f00 00000000`00000002 00000168`4e8d0c45 : nt!IopDeleteDevice+0x48
    fffff880`102a0af0 fffff802`1501896f : 00000000`00000000 fffffa80`12606b30 fffff802`1501893c 00000000`00000000 : nt!ObpRemoveObjectRoutine+0x61
    fffff880`102a0b50 fffff802`14ccc511 : fffffa80`1e8ca040 fffff802`14eb1180 fffffa80`130e4900 fffff802`14e9d000 : nt!ObpProcessRemoveObjectQueue+0x33
    fffff880`102a0b80 fffff802`14c3b551 : 00000000`00000000 00000000`00000080 fffff802`14ccc3d0 fffffa80`1e8ca040 : nt!ExpWorkerThread+0x142
    fffff880`102a0c10 fffff802`14c79dd6 : fffff880`00f59180 fffffa80`1e8ca040 fffff880`00f64f40 fffffa80`0cb56940 : nt!PspSystemThreadStartup+0x59
    fffff880`102a0c60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    FAILURE_BUCKET_ID:  0xc4_62_VRF_LEAKED_POOL_IMAGE_IDSvia64.sys
    
    
    BUCKET_ID:  0xc4_62_VRF_LEAKED_POOL_IMAGE_IDSvia64.sys
    
    
    Followup: MachineOwner
    ---------
    uninstall norton internet security this is behind the BSOD

    Instead use the built in windows defender.

    It is a good free antivirus.
      My System SpecsSystem Spec

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