Windows 8 and 8.1 Forums


Windows Update causing BSOD

  1. #1


    Posts : 8
    windows 8

    Windows Update causing BSOD


    I've upgraded from Windows 7 on my media centre PC, the upgrade utility found nothing in particular, I did an install that only kept personal files (the PC only plays TV and AVI's so I don't need to install anything else), I applied for the Windows Mediacenter product key, installed it and now each and everytime I connect it to the web and anything updates it BSOD's constantly until I have to refresh windows. So I've cut it off from any internet access and it seems to be working.

    I downloaded your BSOD tool on my laptop and put it on the PC where your setup required a .net update via Windows Update...kinda the problem in the first place. As such I can't use your tool and I don't know how to read Windows 8 mini dumps.

    So, I've uploaded the mini dump in it's raw format. I've renamed the dmp to txt so that it would pass through your filters. Sorry, but it's really frustrating so I hope you're ok with it?

    Can someone have a look and give me some advise?

    Thanks,
    Adam.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The memory dump blames your video drivers. Please follow these steps to uninstall the current video drivers and then install the DRIVER ONLY: nVidia Video Cards - DRIVER ONLY installation procedure

    If this doesn't fix things, then try the free diagnostics for video here: Additional Hardware Diagnostics

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    nvmf6264.sys Wed Apr 20 18:49:36 2011 (4DAF6300)
    nVidia nForce network driver
    http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Dec 10 18:14:37.222 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\11_12_2012.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:00:28.918
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+8b01d )
    BugCheck 1000007E, {ffffffffc0000005, fffff88004f1301d, fffff880041a95a8, fffff880041a8de0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88004f1301d, The address that the exception occurred at
    Arg3: fffff880041a95a8, Exception Record Address
    Arg4: fffff880041a8de0, Context Record Address
    PROCESS_NAME: csrss.exe
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
    FAILURE_BUCKET_ID: AV_nvlddmkm+8b01d
    CPUID:        "Intel(R) Celeron(R) CPU        E3200  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2400
      BIOS Version                  P01-A2
      BIOS Release Date             09/24/2009
      Manufacturer                  Packard Bell
      Product Name                  imedia S3720
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Dec 10 18:14:37.222 2012 (UTC - 5:00)**************************
    nvmf6264.sys                Wed Apr 20 18:49:36 2011 (4DAF6300)
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    usbcir.sys                  Wed Jul 25 22:27:07 2012 (5010AAFB)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
    
    http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=usbcir.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    windows 8


    Hi,
    I replaced the NVidia driver and restarted, it then BSOD. I've attached the mini_dump again. Argh!
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It still blames the video driver. Did you do the troubleshooting steps at this link: nVidia Video Cards - DRIVER ONLY installation procedure

    If you have, then start with these free diagnostics: Hardware Diagnostics (start with the video tests).

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Dec 15 11:39:39.358 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\W8_mini_dump_15_12_2012.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:00:21.055
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+8b01d )
    BugCheck 1000007E, {ffffffffc0000005, fffff88003f3401d, fffff88006f315a8, fffff88006f30de0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88003f3401d, The address that the exception occurred at
    Arg3: fffff88006f315a8, Exception Record Address
    Arg4: fffff88006f30de0, Context Record Address
    PROCESS_NAME: csrss.exe
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
    FAILURE_BUCKET_ID: AV_nvlddmkm+8b01d
    CPUID:        "Intel(R) Celeron(R) CPU        E3200  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2400
      BIOS Version                  P01-A2
      BIOS Release Date             09/24/2009
      Manufacturer                  Packard Bell
      Product Name                  imedia S3720
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Dec 15 11:39:39.358 2012 (UTC - 5:00)**************************
    nvmf6264.sys                Wed Apr 20 18:49:36 2011 (4DAF6300)
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    usbcir.sys                  Wed Jul 25 22:27:07 2012 (5010AAFB)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
    
    http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=usbcir.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    windows 8


    Thanks a lot for your help, I'll check it and get back to you.
      My System SpecsSystem Spec

  6. #6


    Posts : 8
    windows 8


    Hi Usasma,
    I'm totally confused, it's such a pain. I'm thinking I'll purchase a new graphics card instead, as the graphics is currently integrated. I've looked on Amazon and I've found an Asus GeForce GT 610 Nvidia Graphics Card. If I install this will it fix the problem?

    Adam.
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    That's also a good idea. Purchase it from a place that will let you get your money back if it's not needed.
    Good luck!
      My System SpecsSystem Spec

  8. #8


    Posts : 8
    windows 8


    Fixed with a new graphics card. Was relatively inexpensive and very easy to install. Thanks for pointing out what was wrong with my PC.

    Adam.
      My System SpecsSystem Spec

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